Thinking Globally About the Public Service Work Experience

2019 ◽  
pp. 25-50
Author(s):  
Mary E. Guy
Keyword(s):  
Public Service ◽  
Work Experience ◽  
Service Work ◽  
The Public

scholarly journals Deploying culture as a defence against incompetence: The unconscious dynamics of public service work

2012 ◽  
Vol 38 (2) ◽  
Author(s):  
Peliwe P. Mnguni
Keyword(s):  
South African ◽  
Public Service ◽  
Resource Constraints ◽  
Service Work ◽  
The Unconscious ◽  
The Public ◽  
Social Defense ◽  
Defensive Role ◽  
Managerial Implications ◽  
Value Add

Orientation: The intractability of public service delivery and a polarised societal landscape heighten anxiety and reinforce a propensity for public service organisations to be used for defensive purposes.Research purpose: This article employs social defense theory to explore manifestations of anxiety and defense within South African public service organisations.Motivation for the study: Dominant discourse on public service institutions over-relies on political, sociological and public administration theories and tends to ignore psychosocial explanations. Further, whilst the psychodynamics of social service work are generally understood, the unconscious dynamics of generic public service work remain under-theorised. Research design, approach and method: This conceptual article draws on my personal observations as a reflective citizen and experiences as a consultant to government departments.Main findings: Herein, an argument is advanced that the deployment of ill-qualified party loyalists to key positions in the public service is perverse: it serves as a collective defense against the impossible aspects of the task at hand. The appointees, in turn, deploy organisational processes to defend against feelings of incompetence and the inevitability of failure. This practice, coupled with acute resource constraints, sets up front line staff for scapegoating.Practical/managerial implications: An appreciation of the multiple meanings of public service work and the defensive role played by public institutions stands to inform purposeful change towards sustainable public service organisational practice.Contribution/value-add: The discussion seeks to contribute to attempts that employ systems psychodynamics to make sense of anxiety and defense within organisations in general and public service institutions in particular.

Much Obliged: Volunteering, Normative Activities, and Willingness to Serve on Juries

2015 ◽  
Vol 40 (02) ◽  
pp. 433-460 ◽  
Author(s):  
Marc A. Musick ◽  
Mary R. Rose ◽  
Sarah Dury ◽  
Roger P. Rose
Keyword(s):  
Public Service ◽  
Service Work ◽  
Personal Resources ◽  
Voluntary Activity ◽  
The Public ◽  
Willingness To Serve ◽  
Jury Service ◽  
Jury Duty ◽  
Prosocial Attitudes

Although compulsory, many people treat jury duty as voluntary. This article examines the conceptual and empirical links between participating in voluntary activity and stated willingness to serve on a jury. We also consider the role of engaging in other normative behaviors. Analysis of 1,304 US citizens in the Survey of Texas Adults showed an initial relationship between volunteering and willingness to serve, net of personal resources, prior jury service, and prosocial attitudes. However, indicators of normative activities (voting, contacting elected officials, keeping up with medical appointments, and avoiding bars) largely eliminated this relationship. People who volunteered some, but not too much, were more willing; an analysis of domains of volunteering showed that engaging in public service work predicted willingness. Results suggest that the public service and duty‐based nature of jury participation should be emphasized to understand willingness to serve and to consider novel ways to increase summons responses.

Analysis of Public Servants' Working in Municipality Administration Motivation Research

1970 ◽  
Vol 10 (1) ◽  
pp. 127-140
Author(s):  
Jolanta Palidauskaitė ◽  
Aušra Vaisvalavičiutė
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Public Service ◽  
Public Interest ◽  
Work Experience ◽  
Public Life ◽  
Public Servants ◽  
The Public ◽  
New Methods ◽  
Great Responsibility

The aim of the article is to reveal the results of research of Lithuanian public servants motivation, which was conducted in early 2010 as an integral part of public servants motivation research conducted in 12 countries. The results of the research revealed, that a larger part of respondents were minded to participate in public life, sympathized to others and were prepared to sacrifice for them and welfare of the society. Not all respondents were certain, that the main purpose of their activity was serving for the good of the society. Goodwill, sympathy, a wish to help needy people, aspiration for justice were not strange to respondents, but they were not ready to suffer individual losses for this. Younger respondents and those whose work experience in public service was short, were less ready to compassionate others or to sacrifice for them. Although new methods and means (absorbed form the private sector) are applied in the public sector, the great responsibility, the duty to care for welfare of all society and public interest cannot be forgotten. These factors must be taken into account in the processes of public servants training and their socialization at work place.http://dx.doi.org/10.5755/j01.ppaa.10.1.234

scholarly journals EFEKTIVITAS SATUAN PEMERIKSAAN INTERNAL PADA UNIT BADAN LAYANAN UMUM

2020 ◽  
Vol 20 (1) ◽  
pp. 135
Author(s):  
Adhini Wijayanti ◽  
Harti Budi Yanti ◽  
Ice Nasyrah Noor
Keyword(s):  
Public Service ◽  
Work Experience ◽  
Internal Audit ◽  
Primary Data ◽  
Service Agency ◽  
Management Support ◽  
Internal Auditor ◽  
Internal Auditors ◽  
The Public ◽  
Independent Variables

<em>The purpose of this study is to examine the factors that influence the effectiveness of Internal Audit (Internal Audit Unit) in the Public Service Agency unit of the Ministry of Transportation office, Jakarta, including Internal Auditor Competency, Objectivity of Internal Auditor, Management Support and Work Experience. There are 3 (three) independent variables that affect the effectiveness of Internal Audit as the dependent variable, namely Internal Auditor Competency, Objectivity of Internal Auditor, Management Support with Internal Auditor Work Experience (Internal Audit Unit) as a moderating variable. The population in this study was 110 internal auditors working in the Internal Audit Unit of the Public Service Agency's Office of the Ministry of Transportation. This study uses primary data in the form of questionnaires, 100 questionnaires can be processed using the method of Multiple Linear Regression. Based on the analysis of the independent variables significantly positive effect on the dependent variable with Work Experience as a moderating.</em>

Marketing Academic Internships in the Public Sector

1994 ◽  
Vol 23 (3) ◽  
pp. 481-486 ◽  
Author(s):  
Justine Bell
Keyword(s):  
Public Policy ◽  
Public Sector ◽  
Public Service ◽  
Policy Process ◽  
Work Experience ◽  
Marketing Plan ◽  
The Public ◽  
Public Policy Process

One option to alleviate public sector staff work is the introduction of energetic and creative apprentices as academic interns. Academic interns need not be compensated with monies not readily available from municipal budgets. Instead they can be compensated in other substantial ways. Academic interns receive credit toward completion of their degree requirements; valuable work experience, the chance to learn first hand the inner workings of public service. Additionally, they are afforded the opportunity to observe aspects of the public policy process. Recruitment of academic interns requires the establishment of a comprehensive contact-centered marketing plan. Moreover, recruiting and selecting interns should be an extension of what government is established to do — which is providing a service to the community.

Welfare State Values and Public Service Media in the Era of Datafication

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Kaarina Nikunen ◽  
Jenni Hokka
Keyword(s):  
Public Service ◽  
Well Being ◽  
Welfare States ◽  
Social Solidarity ◽  
Media Environment ◽  
The Public ◽  
Media Companies ◽  
Data Practices ◽  
Public Media ◽  
New Public

Welfare states have historically been built on values of egalitarianism and universalism and through high taxation that provides free education, health care, and social security for all. Ideally, this encourages participation of all citizens and formation of inclusive public sphere. In this welfare model, the public service media are also considered some of the main institutions that serve the well-being of an entire society. That is, independent, publicly funded media companies are perceived to enhance equality, citizenship, and social solidarity by providing information and programming that is driven by public rather than commercial interest. This article explores how the public service media and their values of universality, equality, diversity, and quality are affected by datafication and a platformed media environment. It argues that the embeddedness of public service media in a platformed media environment produces complex and contradictory dependencies between public service media and commercial platforms. The embeddedness has resulted in simultaneous processes of adapting to social media logics and datafication within public service media as well as in attempts to create alternative public media value-driven data practices and new public media spaces.

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