Quality management in higher education: Developing the methodology on the basis of total quality management

2022 ◽  
Vol 10 (1) ◽  
Author(s):  
Liudmyla V. Krymets ◽  
Oleksandr H. Saienko ◽  
Olha O. Bilyakovska ◽  
Oleg Yu. Zakharov ◽  
Dora H. Ivanova
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality

Total Quality Management Initiatives in Higher Education

1993 ◽  
Vol 18 (1-2) ◽  
pp. 157-169
Author(s):  
Maureen Sullivan ◽  
Jack A. Siggins
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Total Quality

scholarly journals Academic Staff Perceptions toward Implementing Total Quality Management Principles

2016 ◽  
Vol 6 (3) ◽  
pp. 149
Author(s):  
Naail Mohammed Kamil ◽  
Loutfi Boulahlib ◽  
Mohammed Borhandden Musa ◽  
Shafeeq Hussain Vazathodi Al-Hudawi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Engagement ◽  
Academic Staff ◽  
Education Institution ◽  
Subjective Norms ◽  
Total Quality ◽  
Higher Education Institution ◽  
Academic Degree

Purpose-This study examines the attitude of academic staff in one higher education institution in Malaysia towards the implementation of total quality management principles, and how that affects the intention to implement total quality management in the university. It also highlights the impacts of several demographic variables on the implementation of total quality management in the university.Design/methodology/approach-The study used survey data drawn from 149 academic staff selected using stratified random sampling techniques. Regression analysis was used to analyse data.Finding-The findings demonstrate there is a positive significant correlation between attitude toward TQM implementation (customers and stakeholders, employee engagement and teamwork, continuous improvements and total degree of attitude) and the intention to practice TQM among sampled institution faculties.Concerning the correlation between the subjective norms and intention, the analysis manifests that there is no significant correlation between the subjective norms of TQM and the intention to practice TQM principles among institutional staff.Furthermore, the study also found that there are no significant differences in the attitude towards implementation of total quality managementprinciples due to the variables of gender, nationality, marital status, work experiences, the faculty and job positions with the exception of academic degree, where significant differences are shown.Value/originality-Since the study reports the understanding of academic staff of a higher education institution toward the implementation of total quality management principles, top management in the tertiary sector may find the findings and conclusions useful when planning for the implementation of total quality management principles.

scholarly journals TOTAL QUALITY MANAGEMENT IN MOROCCAN UNIVERSITIES : READING IN THE REALITY OF PRACTICE IN THE LIGHT OF INTERNATIONAL EXPÉRIENCES

2021 ◽  
Vol 03 (03) ◽  
pp. 247-257
Author(s):  
Saadia LADBES
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
The State ◽  
Total Quality ◽  
Management Planning ◽  
Higher Education System ◽  
International Experiences ◽  
The Difference ◽  
The University

In Morocco, there is a crisis that has not yet found its way to serious and decisive treatment, which is the output crisis of the higher education system. Though the successive public policies seek to contain correctional projects and initiatives, they have not made the difference, and have not set out effective and efficient tracks in developing mechanisms for evaluation, development and reconstruction, to produce educational and learning outputs that contribute to the real takeover of the State's development aspirations. The weak capacity of Moroccan universities to respond rapidly to the global, economic, cultural and technological variables imposed by globalization and securing the conditions for social, economic, political and security stability of the state, requires bypassing through advanced science-based treatment of quality and value of achievement. The issue of total quality management in higher education institutions may be raised by including international experiences that have succeeded to curb the regulatory and administrative failure of its educational institutions, to enhance the chances of Moroccan universities to transfer higher education in Morocco from traditional measure to modern measure by applying quality control standards in management, planning and implementation, in accordance with a strategy that is supported by the State and the University.

Total quality management elements and results in higher education institutions

2017 ◽  
Vol 25 (2) ◽  
pp. 206-223 ◽  
Author(s):  
Evangelos Psomas ◽  
Jiju Antony
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Performance Improvement ◽  
Research Study ◽  
Higher Education Institutions ◽  
Teaching Staff ◽  
Economic Downturn ◽  
Total Quality ◽  
Content Type

Purpose The purpose of this paper is to determine the main total quality management (TQM) elements adopted and the respective results achieved by higher education institutions (HEIs) in Greece. Design/methodology/approach A research study was designed and carried out in private sector Greek HEIs. Fifteen HEIs were approached through interviews based on a structured questionnaire. The measured variables of the TQM elements and results identified in the literature were used as the questionnaire items. Descriptive statistics were applied to determine the TQM elements mostly adopted and the results achieved by the HEIs. Findings According to the findings, the TQM elements mostly adopted by the Greek HEIs concern the following: student focus, leadership and top management commitment, strategic quality planning, process management and teaching staff and employee involvement. On the other hand, the most significant results achieved by the sample HEIs concern quality performance improvement, teaching staff and employee satisfaction, operational performance improvement and the positive impact on society. Research limitations/implications The subjective data collection involved chief executive officers of a small sample of HEIs operating in a European Union country. Thus, no advanced statistical methods could be applied. Based on these limitations, future research studies are recommended. Practical implications By focusing on specific TQM elements, an HEI can develop a robust TQM model, approach business excellence, which can, in turn, help the HEI apply for appropriate quality awards, and finally derive significant benefits. In doing so, an HEI can lay the foundations for being competitive in the current global context that is characterised by an economic downturn. Originality/value This study contributes to the literature by empirically determining the TQM elements mostly adopted as well as the respective results achieved by Greek HEIs in a period of economic downturn. This is the first research study in the field of TQM in higher education that has been carried out in Greece in a period where many service organisations, whether private or public, are making significant efforts to withstand the current downturn and achieve a sustainable growth.

Higher Education Environment

2017 ◽  
pp. 1-25
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Tertiary Education ◽  
Higher Education Institutions ◽  
Knowledge Society ◽  
Total Quality ◽  
New Era ◽  
Education Environment

Tertiary education faces a new era as expectations for good quality education are increasing. Globalization and knowledge Society formed new conditions on the global economic and geopolitical scene, and led higher education ahead to new challenges which require a redefinition of its role. These challenges have created new opportunities, new collaborations and new ways of managing Higher Education Institutions. In response to the demand for higher quality products and services, a growing number of Higher Education Institutions worldwide are implementing Total Quality Management (TQM) and the Deming Management Method. The first chapter is designed to provide the reader an overview of the role of Higher Education Institutions and the implications of globalization and knowledge society on tertiary education. Furthermore, this chapter deals with the strategic challenges of Higher Education Institutions and their strategic response to those challenges, focused on Deming and Total Quality Management.

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