An Experimental Study of Human Factors in Software Reliability Based on a Quality Engineering Approach

Author(s):  
Shigeru Yamada
Author(s):  
Merissa Walkenstein ◽  
Ronda Eisenberg

This paper describes an experimental study that compares a graphical user interface for a computer-telephony product designed without the involvement of a human factors engineer to a redesign of that interface designed with a human factors engineer late in the development cycle. Both interfaces were usability tested with target customers. Results from a number of measures, both subjective and objective, indicate that the interface designed with the human factors engineer was easier to use than the interface designed without the human factors engineer. The results of this study show the benefits of involving human factors engineers in the design of graphical user interfaces even towards the end of a development cycle. However, this involvement is most effective when human factors engineers are included as an integral part of the design and development process even at this late stage in the process.


2018 ◽  
Vol 12 (3) ◽  
pp. 236-241 ◽  
Author(s):  
Naohisa Hashimoto ◽  
Kohji Tomita ◽  
Ali Boyali ◽  
Yusuke Takinami ◽  
Osamu Matsumoto

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