The Application of Lifecycle Design Strategies in the Interaction Design

Author(s):  
Chengcheng Liu ◽  
Yang Zhao
Author(s):  
Jungmok Ma ◽  
Minjung Kwak ◽  
Harrison M. Kim

The Predictive Product Lifecycle Design (PPLD) model that is proposed in this paper enables a company to optimize its product lifecycle design strategy by considering pre-life and end-of-life at the initial design stage. By combining lifecycle design and predictive trend mining technique, the PPLD model can reflect both new and remanufactured product market demands, capture hidden and upcoming trends, and finally provide an optimal lifecycle design strategy in order to maximize profit over the span of the whole lifecycle. The outcomes are lifecycle design strategies such as product design features, the need for buy-backs at the end of its life, and the quantity of products remanufacturing. The developed model is illustrated with an example of a cell phone lifecycle design. The result clearly shows the benefit of the model when compared to a traditional Pre-life design model. The benefit would be increased profitability, while saving more natural resources and reducing wastes for manufacturers own purposes.


Author(s):  
Donald H. Sebastian ◽  
Marino Xanthos ◽  
Ezra Ehrenkrantz ◽  
Ming C. Leu ◽  
Kamalesh K. Sirkar ◽  
...  

Kybernetes ◽  
2016 ◽  
Vol 45 (8) ◽  
pp. 1243-1256 ◽  
Author(s):  
Christopher Garcia

Purpose Organizations rely on social outreach campaigns to raise financial support, recruit volunteers, and increase public awareness. In order to maximize response rates, organizations face the challenging problem of designing appropriately tailored interactions for each user. An interaction consists of a specific combination of message, media channel, sender, tone, and possibly many other attributes. The purpose of this paper is to address the problem of how to design tailored interactions for each user to maximize the probability of a desired response. Design/methodology/approach A nearest-neighbor (NN) algorithm is developed for interaction design. Simulation-based experiments are then conducted to compare positive response rates obtained by two forms of this algorithm against that of several control interaction design strategies. A factorial experimental design is employed which varies three user population factors in a combinatorial manner, allowing the methods to be compared across eight distinct scenarios. Findings The NN algorithms significantly outperformed all three controls in seven out of the eight scenarios. Increases in response rates ranging from approximately 20 to 400 percent were observed. Practical implications This work proposes a data-oriented method for designing tailored interactions for individual users in social outreach campaigns which can enable significant increases in positive response rates. Additionally, the proposed algorithm is relatively easy to implement. Originality/value The problem of optimal interaction design in social outreach campaigns is scarcely addressed in the literature. This work proposes an effective and easy to implement solution approach for this problem.


2016 ◽  
Vol 27 (5) ◽  
pp. 751-772 ◽  
Author(s):  
Ahmad Beltagui ◽  
Marina Candi ◽  
Johann C.K.H. Riedel

Purpose The purpose of this paper is to identify service design strategies to improve outcome-oriented services by enhancing consumers’ emotional experience, while overcoming customer variability. Design/methodology/approach An abductive, multiple-case study involves 12 service firms from diverse online and offline service sectors. Findings Overall, six service design strategies represent two overarching themes: customer empowerment can involve design for typical customers, visibility, and community building, while customer accommodation can involve design for personas, invisibility, and relationship building. Using these strategies helps set the stage for a service to offer an emotional experience. Research limitations/implications The study offers a first step toward combining investigations of service experience and user experience. Further research can strengthen these links. Practical implications The six design strategies described using examples from case research offer managerial recommendations. In particular, these strategies can help service managers address the customer-induced variability inherent in services. Originality/value Extant studies of experience staging have focused on particular sectors such as hospitality and leisure; this study contributes by investigating outcome-focused services and identifying strategies to create unique experiences that offset variability. It also represents a rare effort to combine research from service management and interaction design, shedding light on the link between service experience and user experience.


2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Manning Li ◽  
Patrick Y.K. Chau ◽  
Lin Ge

PurposeInspired by the dynamic changes in our daily lives enabled via quantified-self technologies and the urgent need for more studies on the human-computer interaction design mechanisms adopted by these applications, this study explores the value of user affective experience mirroring and examines the empowerment effect of meaningful gamification in a psychological self-help system (PSS) that aids people in work stress relief.Design/methodology/approachBased on an analysis of the existing systems and theories in relevant fields, we conducted mixed-method research, involving semi-structured interviews, experience sampling experiments and user bio data triangulations, to identify the benefits of user affective experience mirroring and examine the impact of visual impact metaphor–based (VIM) meaningful gamification on PSS users.FindingsFor a gamified PSS, users generally perceive VIM as arousing more feelings of enjoyment, empathy, trust and usefulness, empowering them to gain more mastery and control over their emotional well-beings, especially with relieving their occupational stress and upbringing their level of perceived happiness. Overtime, VIM-based meaningful gamification further boosts such value of a PSS.Research limitations/implicationsWeaving together meaningful gamification and psychological empowerment theories, the results emphasized that successful empowerment of user through gamification in PSSs relies heavily on whether a deeper and meaningful affective connection can be established with the users, in short, “meaningful gamification for psychological empowerment”. Such an understanding, as demonstrated in our research framework, also sheds light on the design theories for persuasive technology and human influence tactics during human computer interactions.Practical implicationsThe results of the study demonstrate to practitioners how to make the best use of gamification strategies to deeply relate to and resonate with users. Even without complicated game-play design, meaningful gamification mechanisms, such as VIM facilitate the empowerment of users while gaining their appreciation, establishing a deeper connection with them and eventually generating persuasive effects on intended future behavioural outcomes.Social implicationsThe effective management of work-related stress with handy tools such as a VIM-based PSS can be beneficial for many organizations and, to a large extent, the society.Originality/valueThis study proposed and empirically demonstrated the empowerment effect of meaningful gamification for PSS users. In this cross-disciplinary study, theories from different research domains were synthesized to develop a more thorough and multi-faceted understanding of the optimal design strategies for emerging information systems like this VIM-based PSS.


2001 ◽  
Vol 10 (3) ◽  
pp. 250-257 ◽  
Author(s):  
Deborah Rogers

As demand increases for systems that view and retrieve large amounts of data, designers and engineers are trying new techniques for data access. One approach that has gained momentum is the area of zooming mechanisms. Zooming interactions offer a variety of benefits. Zooming mechanisms on their own are not sufficient for creating meaningful, dense information interfaces. This paper adapts concepts from wayfinding research, cognitive psychology, and interaction design to improve navigational cues with information displays of zooming interfaces.


2018 ◽  
Vol 14 (1) ◽  
Author(s):  
Luke Hespanhol ◽  
Hilary Davis ◽  
Joel Fredericks ◽  
Glenda Amayo Caldwell ◽  
Marius Hoggenmüller

 Digital inclusion and its implications for social participation is emerging as a key issue for researchers, designers, educators, industry and communities, as contemporary society shifts from top-down decision-making to a more inclusive process that collaborates with a variety of demographics. Yet, this shift tends to predominantly focus on mainstream communities of highly urbanised settlements, often neglecting segments of society that lack access to resources, digital technology or telecommunications infrastructure. Likewise, people from culturally diverse and marginalised backgrounds, or who are socially excluded, such as people living with disabilities, the elderly, disadvantaged youth and women, people identifying as LGBTQIA, refugees and migrants, Indigenous people and others, are particularly vulnerable to digital under-participation, thereby compounding disadvantage. This special issue presents practical, innovative, and sensitive design solutions to support digital participation for older adults, children with barriers to digital access and urban and regional fringe communities. The intention is to foster digital skills within and across communities, investigate the role of proxies in digital inclusion as an enabler of social interactions, and discuss design strategies and methods for sustaining digital inclusion to eliminate the dilemma of under-participation in the future.


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