Useful Total Quality Management Critical Success Fundamentals in Higher Education Institution

2019 ◽  
pp. 1066-1074 ◽  
Author(s):  
Ifetayo Oluwafemi ◽  
Timothy Laseinde
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Education Institution ◽  
Total Quality ◽  
Higher Education Institution ◽  
Critical Success

scholarly journals Academic Staff Perceptions toward Implementing Total Quality Management Principles

2016 ◽  
Vol 6 (3) ◽  
pp. 149
Author(s):  
Naail Mohammed Kamil ◽  
Loutfi Boulahlib ◽  
Mohammed Borhandden Musa ◽  
Shafeeq Hussain Vazathodi Al-Hudawi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Engagement ◽  
Academic Staff ◽  
Education Institution ◽  
Subjective Norms ◽  
Total Quality ◽  
Higher Education Institution ◽  
Academic Degree

Purpose-This study examines the attitude of academic staff in one higher education institution in Malaysia towards the implementation of total quality management principles, and how that affects the intention to implement total quality management in the university. It also highlights the impacts of several demographic variables on the implementation of total quality management in the university.Design/methodology/approach-The study used survey data drawn from 149 academic staff selected using stratified random sampling techniques. Regression analysis was used to analyse data.Finding-The findings demonstrate there is a positive significant correlation between attitude toward TQM implementation (customers and stakeholders, employee engagement and teamwork, continuous improvements and total degree of attitude) and the intention to practice TQM among sampled institution faculties.Concerning the correlation between the subjective norms and intention, the analysis manifests that there is no significant correlation between the subjective norms of TQM and the intention to practice TQM principles among institutional staff.Furthermore, the study also found that there are no significant differences in the attitude towards implementation of total quality managementprinciples due to the variables of gender, nationality, marital status, work experiences, the faculty and job positions with the exception of academic degree, where significant differences are shown.Value/originality-Since the study reports the understanding of academic staff of a higher education institution toward the implementation of total quality management principles, top management in the tertiary sector may find the findings and conclusions useful when planning for the implementation of total quality management principles.

scholarly journals Total Quality Management in Higher Education: A Review

2014 ◽  
Vol 4 (3) ◽  
pp. 294 ◽  
Author(s):  
Mohammed Hasan. In'airat ◽  
Amer Hani Al- Kassem
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Success Factors ◽  
Educational Institutions ◽  
Total Quality ◽  
Higher Education System ◽  
Critical Success ◽  
Quality Program ◽  
Vision Application

Total Quality Management (TQM) is a perception, which educational institutions can only attain through long period of planning, by the formulation and execution of annual quality program, which substantially moves towards the accomplishment of the vision. Application of TQM concepts is one of such degree, which will go a long way in reviving the higher education system. This study endeavors to analyze TQM in higher education and outline the literature on Critical Success Factors (CSF) and its execution in all areas. The study concludes the CSF and its execution in higher education institutions.  Some institutions already enjoyed the advantages of TQM methods in their programs with determination and strict adoption of the system to achieve their goals.  The insight of this review is giving feedbacks of the recent studies on how TQM system will be able to utilize different instruments and hypothesis to legitimize employees, create a positive friendly environment and highlight the necessity of the students to bring out the best in them. 

scholarly journals Perspektif lmplementasi Total Quality Management (TQM) Pada lnstitusi Pendidikan Tinggi

2018 ◽  
Vol 4 (1) ◽  
pp. 73-93
Author(s):  
Slamet Slamet
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Human Resource ◽  
Process Improvement ◽  
Free Market ◽  
Education Institution ◽  
Total Quality ◽  
Student Society

Change of environment having the character of turbulen, bringing impact to institution management, not escape education, hence expected have to can alter orientation having the character of proaktif as influence of change of world recognized with globalization. Institution higher education represent mediator between society as society and input as service user or higher education. Therefore higher education have to pay attention importance of society as according to outcome with requirement of student, society and pay attention the quality of education with Total Quality Management (TQM) approach which during the time used many in the world of business. Reason of ht base is that education institution output will compete in labor market at free market which have been started 2003 year the, where society we will come in contact with world cleft people. Therefore require to be drawn up by human resource to anticipate the emulation, passing going concern process (improvement continous). TQM approach represent approach for the management to build a system which focusing to one who aim to to increase the quality of product (yealded jasa) on an on going basis to reach satisfaction of society. This system work by horizontal entangling all human resource, from top to bottom, extend from upstream to downstream, incluiding input link and of output and also customer.

scholarly journals Applying Total Quality Management Tools Using QFD at Higher Education Institutions in Gulf Area (Case Study: ALHOSN University)

2016 ◽  
Vol 4 (2) ◽  
pp. 87 ◽  
Author(s):  
Adnan Al-Bashir
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Quality Function Deployment ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Total Quality ◽  
Management Tools ◽  
Potential Improvement

<p>Human power’s quality plays the key role in the growth and development of societies where the quality of human powers can be enriched with the high quality education provided by the higher education institutions. The higher education institutions are hereby an important sector of any society since it defines the overall quality of human lives. This research will investigate the application of Total Quality Management (TQM) tools at the higher education institutions; specifically at ALHOSN University. In this study five tools were implemented at ALHOSN University’s engineering college including: Quality Function Deployment, Affinity Diagrams, Tree Diagrams, Pareto Charts, and Fishbone Diagrams. The research will reveal that the implementation of TQM tools has a great benefit for higher education institutions where they have uncovered many area of potential improvement as well as the main causes of some of the problems the Faculty of Engineering is facing. Also, it will show that the implementation of TQM tools on higher education institution systems will enhance the performance of such institutions.</p>

Critical success factors for total quality management implementation and implications for sustainable academic libraries

2020 ◽  
Vol 41 (6/7) ◽  
pp. 545-563
Author(s):  
Edward Asante ◽  
Patrick Ngulube
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Academic Libraries ◽  
Critical Success Factors ◽  
Success Factors ◽  
Total Quality ◽  
University Libraries ◽  
Content Type ◽  
Critical Success ◽  
Technical University

PurposeThe purpose of this study is to investigate the critical success factors for total quality management implementation and implications for sustainable academic libraries in Ghana. This study is part of a PhD project that focussed on selected technical university libraries in Ghana.Design/methodology/approachThis study adopted a quantitative approach to collect the data. Samples of 124 participants were involved in this study. PLS-SEM (Smart PLS3) software was used to analyse the data. Convergent, discriminant validity assessment was computed. Eight variables of critical success factors were tested in relation to total quality management implementation at selected academic libraries in Ghana.FindingsThis study established that out of the eight variables tested, six of them (i.e. top management commitment, employee innovation employee training, organisational culture, teamwork and effective communication, quality performance) indicated a significant positive relationship with total quality management implementation apart from strategic planning and human resource management.Research limitations/implicationsThis study was limited to eight variables as the critical success factors mentioned in the previous paragraph. The use of one methodology might be a limitation as the use of multimethod might have given a more comprehensive picture than the case. This study was limited to only technical university libraries in Ghana hence caution must be exercised when applying the results to contextually different academic environments. The results are applicable to academic universities library in Ghana and beyond if they are adjusted to suit the context.Practical implicationsThis study is timely as it may lead to effective total quality management implementation and the sustainability of technical university libraries in Ghana and Africa in general.Originality/valueThe proposed model can be used to enhance the smooth implementation of total quality management in academic libraries in general and Ghana in particular. The framework is termed as Eddie and Pat's Achievement of Quality Performance (EPAfQP) model.

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