scholarly journals Academic Staff Perceptions toward Implementing Total Quality Management Principles

2016 ◽  
Vol 6 (3) ◽  
pp. 149
Author(s):  
Naail Mohammed Kamil ◽  
Loutfi Boulahlib ◽  
Mohammed Borhandden Musa ◽  
Shafeeq Hussain Vazathodi Al-Hudawi
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Employee Engagement ◽  
Academic Staff ◽  
Education Institution ◽  
Subjective Norms ◽  
Total Quality ◽  
Higher Education Institution ◽  
Academic Degree

Purpose-This study examines the attitude of academic staff in one higher education institution in Malaysia towards the implementation of total quality management principles, and how that affects the intention to implement total quality management in the university. It also highlights the impacts of several demographic variables on the implementation of total quality management in the university.Design/methodology/approach-The study used survey data drawn from 149 academic staff selected using stratified random sampling techniques. Regression analysis was used to analyse data.Finding-The findings demonstrate there is a positive significant correlation between attitude toward TQM implementation (customers and stakeholders, employee engagement and teamwork, continuous improvements and total degree of attitude) and the intention to practice TQM among sampled institution faculties.Concerning the correlation between the subjective norms and intention, the analysis manifests that there is no significant correlation between the subjective norms of TQM and the intention to practice TQM principles among institutional staff.Furthermore, the study also found that there are no significant differences in the attitude towards implementation of total quality managementprinciples due to the variables of gender, nationality, marital status, work experiences, the faculty and job positions with the exception of academic degree, where significant differences are shown.Value/originality-Since the study reports the understanding of academic staff of a higher education institution toward the implementation of total quality management principles, top management in the tertiary sector may find the findings and conclusions useful when planning for the implementation of total quality management principles.

Total Quality Management Planning Model to Increase Higher Education Performance and Competitiveness

2018 ◽  
Vol 7 (3.25) ◽  
pp. 49
Author(s):  
Aftoni Sutanto ◽  
Widodo . ◽  
Utik Bidayati
Keyword(s):  
Higher Education ◽  
Quality Control ◽  
Quality Assurance ◽  
Quality Management ◽  
Total Quality Management ◽  
Private Higher Education ◽  
National Standard ◽  
Planning Model ◽  
Total Quality ◽  
Education Performance

Improving higher education performance increases competitiveness and customer satisfaction. The purpose of this research is to design a Total Quality Management (TQM) planning model to increase higher education performance and competitiveness. The focus of this research are the formulation of strategic planning for the implementation of TQM, the formulation of the operational planning, the application of the quality management, and the system of quality control in private higher education. The results of this this research is demonstrates that a national standard and a quality assurance system for higher education are used as the basis for the formulation of a quality management strategy. The formulation of TQM planning model was directed by ISO 9001 instrument, the accreditation form of The National Accreditation Board for Higher Education, and The Independent Accreditation Institution. The significant components in the implementation of TQM planning model are: a quality assurance instrument and the implementation of quality management actors, an understanding of quality management by all parties in higher education, benchmarking, education and training in quality management, leadership, reward and punishment, evaluation process, and an Integrated Management Information System. There are two roles quality control systems in private HE. These are: internal and external quality control.  

scholarly journals Quality is Never an Accident: A Survey on the Total Quality-Management Practices amongst Selected Higher Education Institutions in the Philippines

2021 ◽  
Vol 20 (10) ◽  
pp. 23-41
Author(s):  
Glenn S. Cabacang
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Higher Education Institutions ◽  
The Philippines ◽  
Top Management ◽  
Total Quality ◽  
Management Commitment ◽  
Top Management Commitment

Total Quality Management (TQM) is regarded as a gauge of university management, in order to maintain global standards. This study examined Total Quality-Management (TQM) implementation and the practices of higher education institutions in the Philippines. It utilized a cross-sectional survey-study design to 347 respondents recruited from the total population of 3847 administrators and academic members of nine selected institutions in the Philippines. The measure of TQM adoption and practices was extracted from several sources of previous TQM researches. This study was done for six months. The analyzation and interpretation of the data were done by using descriptive and inferential statistics. The results indicated that participating Filipino HEIs had a high degree of adoption on top-management commitment, Teaching and Learning Delivery Modes, campus amenities, system and process management, customer satisfaction, and linkages. In contrast, the HEIs have a modest degree of acceptance in strategic planning and Data Management. The test of differences indicated that strong confirmation to top management commitment and strategic planning as indicators of TQM is significantly more evident in private-type HEIs; and it was placed at the university level, when compared to those of the provincial and national HEIs. The findings provide some practical implications to further enhance Filipino HEIs in the advent of the Fourth Industrial Revolution.

scholarly journals Perspektif lmplementasi Total Quality Management (TQM) Pada lnstitusi Pendidikan Tinggi

2018 ◽  
Vol 4 (1) ◽  
pp. 73-93
Author(s):  
Slamet Slamet
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Human Resource ◽  
Process Improvement ◽  
Free Market ◽  
Education Institution ◽  
Total Quality ◽  
Student Society

Change of environment having the character of turbulen, bringing impact to institution management, not escape education, hence expected have to can alter orientation having the character of proaktif as influence of change of world recognized with globalization. Institution higher education represent mediator between society as society and input as service user or higher education. Therefore higher education have to pay attention importance of society as according to outcome with requirement of student, society and pay attention the quality of education with Total Quality Management (TQM) approach which during the time used many in the world of business. Reason of ht base is that education institution output will compete in labor market at free market which have been started 2003 year the, where society we will come in contact with world cleft people. Therefore require to be drawn up by human resource to anticipate the emulation, passing going concern process (improvement continous). TQM approach represent approach for the management to build a system which focusing to one who aim to to increase the quality of product (yealded jasa) on an on going basis to reach satisfaction of society. This system work by horizontal entangling all human resource, from top to bottom, extend from upstream to downstream, incluiding input link and of output and also customer.

scholarly journals Applying Total Quality Management Tools Using QFD at Higher Education Institutions in Gulf Area (Case Study: ALHOSN University)

2016 ◽  
Vol 4 (2) ◽  
pp. 87 ◽  
Author(s):  
Adnan Al-Bashir
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Total Quality Management ◽  
Quality Function Deployment ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Total Quality ◽  
Management Tools ◽  
Potential Improvement

<p>Human power’s quality plays the key role in the growth and development of societies where the quality of human powers can be enriched with the high quality education provided by the higher education institutions. The higher education institutions are hereby an important sector of any society since it defines the overall quality of human lives. This research will investigate the application of Total Quality Management (TQM) tools at the higher education institutions; specifically at ALHOSN University. In this study five tools were implemented at ALHOSN University’s engineering college including: Quality Function Deployment, Affinity Diagrams, Tree Diagrams, Pareto Charts, and Fishbone Diagrams. The research will reveal that the implementation of TQM tools has a great benefit for higher education institutions where they have uncovered many area of potential improvement as well as the main causes of some of the problems the Faculty of Engineering is facing. Also, it will show that the implementation of TQM tools on higher education institution systems will enhance the performance of such institutions.</p>

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