IT Service Engineering: A New Kind of IT Professional

There is a rich amount of literature on services from Information Technology (IT) (Management view) and IT System Engineering (ITSE) (Engineering view) domains. However, such a variety has produced disparate views. Furthermore, given that IT and ITSE service-based systems must be linked to business services (the User view), conceptual interrelationships are increased, causing yet more diversity. This paper identifies that this generates a lack of theoretical conceptual cohesion and leads to multiple practical confusions. To address these issues and to reduce such conceptual gaps, an IT Service Engineering and Management Framework (ITS-EMF) is proposed. ITS-EMF is generated by careful review and examination of the main conceptualizations on IT, ITSE and business services. The paper claims that ITS-EMF is useful for: (1) mapping services concepts from disparate IT literature, (2) reducing service conceptual confusion from the multiple available sources, and (3) providing conceptual links between service constructs used in business services and IT and ITSE services layers. It concludes with the implications, both academic and practical, for engineering and managing IT services in business organizations.

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An IT Service Engineering and Management Framework (ITS-EMF)

International Journal of Service Science Management Engineering and Technology ◽

10.4018/jssmet.2011040101 ◽

2011 ◽

Vol 2 (2) ◽

pp. 1-15 ◽

Cited By ~ 15

Author(s):

Manuel Mora ◽

Rory O’Connor ◽

Mahesh S. Raisinghani ◽

Jorge Macías-Luévano ◽

Ovsei Gelman

Keyword(s):

Information Technology ◽

System Engineering ◽

It Management ◽

It Services ◽

Business Organizations ◽

Business Services ◽

Management Framework ◽

Service Engineering ◽

It Service ◽

Conceptual Confusion

There is a rich amount of literature on services from Information Technology (IT) (Management view) and IT System Engineering (ITSE) (Engineering view) domains. However, such a variety has produced disparate views. Furthermore, given that IT and ITSE service-based systems must be linked to business services (the User view), conceptual interrelationships are increased, causing yet more diversity. This paper identifies that this generates a lack of theoretical conceptual cohesion and leads to multiple practical confusions. To address these issues and to reduce such conceptual gaps, an IT Service Engineering and Management Framework (ITS-EMF) is proposed. ITS-EMF is generated by careful review and examination of the main conceptualizations on IT, ITSE and business services. The paper claims that ITS-EMF is useful for: (1) mapping services concepts from disparate IT literature, (2) reducing service conceptual confusion from the multiple available sources, and (3) providing conceptual links between service constructs used in business services and IT and ITSE services layers. It concludes with the implications, both academic and practical, for engineering and managing IT services in business organizations.

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Medizintechnik: Das Geschäft mit den Daten beginnt

kma - Das Gesundheitswirtschaftsmagazin ◽

10.1055/s-0036-1578463 ◽

2016 ◽

Vol 21 (09) ◽

pp. 36-38

Author(s):

Romy König

Keyword(s):

It Service

Siemens hat einen neuen IT-Service für die Bildgebung entwickelt: In einer Cloud können Radiologen Untersuchungsdaten sammeln, auswerten und mit Referenzwerten abgleichen. Es ist der Einstieg in ein Geschäftsfeld mit großem Wachstumspotenzial.

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Immigration and the tech industry: As a labour shortage remedy, for innovation, or for cost savings?

MIGRATION LETTERS ◽

10.33182/ml.v10i2.144 ◽

2013 ◽

Vol 10 (2) ◽

pp. 201-227 ◽

Cited By ~ 11

Author(s):

Norman Matloff

Keyword(s):

Immigration Policy ◽

Brain Drain ◽

Cost Savings ◽

Foreign Workers ◽

Service Firms ◽

It Service ◽

Labour Shortage ◽

Labour Costs ◽

Using Data ◽

The U.S

The two main reasons cited by the U.S. tech industry for hiring foreign workers--remedying labour shortages and hiring "the best and the brightest"--are investigated, using data on wages, patents, and R&D work, as well as previous research and industry statements. The analysis shows that the claims of shortage and outstanding talent are not supported by the data, even after excluding the Indian IT service firms. Instead, it is shown that the primary goals of employers in hiring foreign workers are to reduce labour costs and to obtain "indentured" employees. Current immigration policy is causing an ‘Internal Brain Drain’ in STEM.

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