Dynamics of Service Encounters: Insights From Role and Interdependence Theories and Implications For Customer Satisfaction
2018 ◽
Vol 33
(4)
◽
pp. 46-73
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Keyword(s):
2008 ◽
Vol 37
(8)
◽
pp. 921-939
◽
Keyword(s):
Keyword(s):
2008 ◽
Vol 11
(3)
◽
pp. 315-332
◽
Perceived cultural distance in intercultural service encounters: does customer participation matter?
2018 ◽
Vol 32
(5)
◽
pp. 547-558
◽
2006 ◽
Vol 14
(1)
◽
pp. 9-23
◽
Keyword(s):
1999 ◽
Vol 36
(3)
◽
pp. 356-372
◽