Corporate Crisis Management and Business Ethics

2021 ◽  
pp. 1-4
Author(s):  
Sheldene Simola
Keyword(s):  
Business Ethics ◽  
Crisis Management ◽  
Corporate Crisis

scholarly journals Corporate crises in the digital world: what went wrong with Chipotle?

2021 ◽  
Author(s):  
Stephanie McGuinty
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Digital Media ◽  
Crisis Communication ◽  
The United States ◽  
Theoretical Frameworks ◽  
Online Data ◽  
Digital World ◽  
Management Plans ◽  
Corporate Crisis

The practice of crisis communication has evolved since the rise of digital technologies and social media. Defined as an unexpected and non-routine event with high levels of uncertainty, crisis management plans and strategies are essential for organizations’ successes. Failure to strategically manage crises through both traditional and digital media may result in significant damages and losses. This MRP examines a recent corporate crisis - the case of Chipotle Mexican Grill during the 2015-2016 E. coli outbreak across the United-States - and looks at how the social media strategy (namely Twitter) influenced the outcome of the case. Using a combination of data analytics, company financials, and theoretical frameworks, this research brings to light the importance of measuring online data, and makes suggestions on how companies may use social media to manage various types of crises. Keywords: crisis communication, crisis theory, crisis management, crisis strategies, image repair, social media, crisis and technology, brand equity

scholarly journals Corporate crisis management on social media: A morality violations perspective

Heliyon ◽  
2020 ◽  
Vol 6 (7) ◽  
pp. e04435
Author(s):  
Bowen Zheng ◽  
Gongbing Bi ◽  
Hefu Liu ◽  
Paul Benjamin Lowry
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Corporate Crisis

scholarly journals An Exploratory Study on the Differences in Corporate Crisis Management among the Types of Business

2013 ◽  
Vol 12 (4) ◽  
pp. 109-124
Author(s):  
Han-Kuk Hong ◽  
Byung-Young Kang ◽  
Bo-Hyun Woo ◽  
Bong-Koo Lee
Keyword(s):  
Crisis Management ◽  
Exploratory Study ◽  
Corporate Crisis

Fashion bloggers' discourse on brands under corporate crisis: a netnographic research in Portugal

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Beatriz Casais ◽  
Lucilene Ribeiro Gomes
Keyword(s):  
Social Media ◽  
Crisis Management ◽  
Crisis Communication ◽  
Word Of Mouth ◽  
Future Research ◽  
Content Type ◽  
Crisis Events ◽  
Brand Crisis ◽  
Corporate Crisis ◽  
Crisis Situations

PurposeThis paper focuses on the analysis of fashion blog activity regarding brands under corporate crisis situations and discusses how these opinion leaders may be agents of corporate crisis management.Design/methodology/approachThe authors analyzed four influential Portuguese fashion blogs regarding eight fashion brands that had experienced a corporate crisis situation. In total, five of the selected brands were mentioned in 2.846 posts of blog content, whose discourse was deeply analyzed.FindingsThe absence of express reference to brand crisis suggests that fashion bloggers tend to ignore these crisis events or divert the readers' attention to the brands' more positive aspects. This result opens the discussion whether fashion bloggers downplay corporate crisis in brand equity or whether it expresses strategies of brand crisis communication through digital influencers.Originality/valueThough social media may be a source of negative word-of-mouth, social media influencers have been considered important partners of corporate crisis communication in particularly challenging times. Many studies have focused on the role of social media influencers in crisis management, but there was a dearth of research on the specific case of blogs. This study contributes to the understanding of fashion bloggers as agents of brand communication, particularly regarding crisis management and their role on brand activation and positive electronic word-of-mouth, even under crisis situations. This contribution paves the way for future research on whether this is a spontaneous phenomenon or the reflection of possible partnerships between companies and fashion bloggers for the management of corporate crisis situations in the context of fashion brands.

Corporate crisis management

1985 ◽  
Vol 18 (5) ◽  
pp. 38-48 ◽  
Author(s):  
Rainer Müller
Keyword(s):  
Crisis Management ◽  
Corporate Crisis
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