Overcoming a corporate crisis: The role of a hegemonic elite – The Banco Ambrosiano case (1982)

This article explores how an elite was able to facilitate the recovery of one of the greatest European banks, the Banco Ambrosiano, from a corporate crisis which led it to bankruptcy. Drawing on Gramsci’s theory of ‘intellectual and moral leadership’ or ‘hegemony’, this study undertakes a critical analysis of the role played by an elite, mainly composed of public servants, in enabling financial and political forces to avoid the loss of the great heritage of the bank, built over decades of success and public commitment. The study reveals how this elite positively constructed the path to allow the recovery process, using accounting data to identify the forward-looking solutions. This research helps expand historical and critical studies on crises, pointing out how accounting has been an instrument enabling new governing technologies while Gramsci’s theory has been applied extensively to interpret an institutional setting and an action towards an apt solution for protecting public interest.

Fashion bloggers' discourse on brands under corporate crisis: a netnographic research in Portugal

PurposeThis paper focuses on the analysis of fashion blog activity regarding brands under corporate crisis situations and discusses how these opinion leaders may be agents of corporate crisis management.Design/methodology/approachThe authors analyzed four influential Portuguese fashion blogs regarding eight fashion brands that had experienced a corporate crisis situation. In total, five of the selected brands were mentioned in 2.846 posts of blog content, whose discourse was deeply analyzed.FindingsThe absence of express reference to brand crisis suggests that fashion bloggers tend to ignore these crisis events or divert the readers' attention to the brands' more positive aspects. This result opens the discussion whether fashion bloggers downplay corporate crisis in brand equity or whether it expresses strategies of brand crisis communication through digital influencers.Originality/valueThough social media may be a source of negative word-of-mouth, social media influencers have been considered important partners of corporate crisis communication in particularly challenging times. Many studies have focused on the role of social media influencers in crisis management, but there was a dearth of research on the specific case of blogs. This study contributes to the understanding of fashion bloggers as agents of brand communication, particularly regarding crisis management and their role on brand activation and positive electronic word-of-mouth, even under crisis situations. This contribution paves the way for future research on whether this is a spontaneous phenomenon or the reflection of possible partnerships between companies and fashion bloggers for the management of corporate crisis situations in the context of fashion brands.

The Corporate Crisis Management Of Colour Blind Advertising - A Case Study of Dolce & Gabbana’s and H&M’s Racially Charged Campaigns

The purpose of this Masters Research Paper is to analyze the methods of crisis communication utilized by H&M and Dolce & Gabbana in response to their racially charged ads launched in January 2018 and November 2018 respectively. After thorough research, it is clear that many retail groups have suffered irreparable damage to their images from a crisis (Liu et al., 2011). Image Restoration Theory (IRT) and the Social-mediated Crisis Communication model will act as a lens through which the companies’ techniques will be examined. The Literature Review aiding the research gathered in this paper will provide insight into the growth of the advertising industry, examples of modern corporate crises, and a recap of each corporation’s controversial pasts. The review will also cover theories of crisis communication and social media’s role in crisis communication. After manually collecting data from Dolce & Gabbana’s Instagram and Twitter accounts, it is clear that the Italian fashion house misused denial in combination with William Benoit’s other strategies within IRT. The public swiftly accused Dolce & Gabbana of lying and avoiding blame. After Dolce & Gabbana turned to mortification, their image had been damaged as many users labeled the apology as insincere. Similarly, the data collected on H&M reveals that the retail group attempted to evade responsibility. Later, H&M retracted their statement and released an apologized. The apology received a marginally warmer reception by Instagram users, where as many users on Twitter were demonstrably skeptical of its genuineness. When corrective action is employed the public recalls each company’s racist past. After thorough analysis, it is evident that in racially charged corporate crises it may be in the best interest of the company’s image to take full responsibility for the act and release a denial free apology.

Corporate crises in the digital world: what went wrong with Chipotle?

The practice of crisis communication has evolved since the rise of digital technologies and social media. Defined as an unexpected and non-routine event with high levels of uncertainty, crisis management plans and strategies are essential for organizations’ successes. Failure to strategically manage crises through both traditional and digital media may result in significant damages and losses. This MRP examines a recent corporate crisis - the case of Chipotle Mexican Grill during the 2015-2016 E. coli outbreak across the United-States - and looks at how the social media strategy (namely Twitter) influenced the outcome of the case. Using a combination of data analytics, company financials, and theoretical frameworks, this research brings to light the importance of measuring online data, and makes suggestions on how companies may use social media to manage various types of crises. Keywords: crisis communication, crisis theory, crisis management, crisis strategies, image repair, social media, crisis and technology, brand equity

The Corporate Crisis Management Of Colour Blind Advertising - A Case Study of Dolce & Gabbana’s and H&M’s Racially Charged Campaigns

The purpose of this Masters Research Paper is to analyze the methods of crisis communication utilized by H&M and Dolce & Gabbana in response to their racially charged ads launched in January 2018 and November 2018 respectively. After thorough research, it is clear that many retail groups have suffered irreparable damage to their images from a crisis (Liu et al., 2011). Image Restoration Theory (IRT) and the Social-mediated Crisis Communication model will act as a lens through which the companies’ techniques will be examined. The Literature Review aiding the research gathered in this paper will provide insight into the growth of the advertising industry, examples of modern corporate crises, and a recap of each corporation’s controversial pasts. The review will also cover theories of crisis communication and social media’s role in crisis communication. After manually collecting data from Dolce & Gabbana’s Instagram and Twitter accounts, it is clear that the Italian fashion house misused denial in combination with William Benoit’s other strategies within IRT. The public swiftly accused Dolce & Gabbana of lying and avoiding blame. After Dolce & Gabbana turned to mortification, their image had been damaged as many users labeled the apology as insincere. Similarly, the data collected on H&M reveals that the retail group attempted to evade responsibility. Later, H&M retracted their statement and released an apologized. The apology received a marginally warmer reception by Instagram users, where as many users on Twitter were demonstrably skeptical of its genuineness. When corrective action is employed the public recalls each company’s racist past. After thorough analysis, it is evident that in racially charged corporate crises it may be in the best interest of the company’s image to take full responsibility for the act and release a denial free apology.

Corporate crises in the digital world: what went wrong with Chipotle?

The practice of crisis communication has evolved since the rise of digital technologies and social media. Defined as an unexpected and non-routine event with high levels of uncertainty, crisis management plans and strategies are essential for organizations’ successes. Failure to strategically manage crises through both traditional and digital media may result in significant damages and losses. This MRP examines a recent corporate crisis - the case of Chipotle Mexican Grill during the 2015-2016 E. coli outbreak across the United-States - and looks at how the social media strategy (namely Twitter) influenced the outcome of the case. Using a combination of data analytics, company financials, and theoretical frameworks, this research brings to light the importance of measuring online data, and makes suggestions on how companies may use social media to manage various types of crises. Keywords: crisis communication, crisis theory, crisis management, crisis strategies, image repair, social media, crisis and technology, brand equity

Company Crisis Management in Facing the Covid Pandemic 19

This article discusses Corporate Crisis Management in Facing the Covid 19 Pandemic which includes the Crisis Management Stage, Crisis Management during the Pandemic Period and the strategies undertaken. The current economic uncertainty encourages continued creation of unemployment due to limited human resources during the Covid-19 pandemic. It is possible that a number of companies are facing unfavorable financial conditions. Companies and organizations of 102 Dominant companies experience financial problems and resource problems which are considered to have a burden on the company so that it needs to reduce resources, the rest problems with resources and marketing have an impact. So in the face of a crisis due to a pandemic, it would be better if companies were smarter in managing finances.

Das Entnahmerecht der Gesellschafter einer OHG in der Unternehmenskrise und im eröffneten Insolvenzverfahren

The thesis examines and explains the scope of the withdrawal rights of the OHG (general partnership) shareholders under Section 122 (1) HGB (Commercial Code) in the company's corporate crisis. In addition, the questions are dealt with in depth for the first time in a systematic context, whether the shareholders can file unsatisfied withdrawal claims for the insolvency table after the opening of insolvency proceedings over the company's assets, whether they must be established in the insolvency table, and whether the withdrawal claims also arise during the opened insolvency proceedings and can be asserted as mass claims. The author worked in a law firm of insolvency administrators during her doctoral studies.