Towards the Development of a Citizens’ Trust Model in Using Social Media for e-Government Services: The Context of Pakistan

2018 ◽  
pp. 1002-1012 ◽  
Author(s):  
Sohrab Khan ◽  
Nor Zairah Ab. Rahim ◽  
Nurazean Maarop
Keyword(s):  
Social Media ◽  
Trust Model ◽  
Government Services

Use of Social Media in Citizen-Centric Electronic Government Services

Crowdsourcing ◽  
2019 ◽  
pp. 952-977
Author(s):  
Mohammad Abdallah Ali Alryalat ◽  
Nripendra P. Rana ◽  
Ganesh P. Sahu ◽  
Yogesh K. Dwivedi ◽  
Mina Tajvidi
Keyword(s):  
Social Media ◽  
Literature Review ◽  
Theoretical Analysis ◽  
Open Data ◽  
Electronic Government ◽  
Open Government ◽  
Government Services ◽  
Research Themes ◽  
Communication Interaction ◽  
Use Of Social Media

This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.

Boosting E-Participation

2018 ◽  
pp. 103-125
Author(s):  
David Valle-Cruz ◽  
Rodrigo Sandoval-Almazan
Keyword(s):  
Social Media ◽  
Empirical Evidence ◽  
Case Studies ◽  
The State ◽  
Structured Interviews ◽  
Public Servants ◽  
Municipal Governments ◽  
Government Services ◽  
Significant Growth ◽  
Use Of Social Media

In this chapter, the authors show two case studies of the use of social media in municipal governments: Lerma, a small municipality with a significant growth, and Metepec, an important municipality of the State of México. The purpose of this chapter is to provide empirical evidence of how social media improves government to citizen relationship and promotes e-participation in municipal governments. The results are based on semi-structured interviews applied to public servants and a survey to evaluate e-government services by citizens. So, the citizen perception is contrasted with public servants' interviews. Citizens consider that electronic procedures and services implemented by their municipalities do not generate value. The efforts of governments should focus on avoiding corruption, making governments transparent, opening data, and properly managing the privacy of information.

Antecedents of trust in using social media for E-government services: An empirical study in Pakistan

2021 ◽  
Vol 64 ◽  
pp. 101400 ◽  
Author(s):  
Sohrab Khan ◽  
Rahila Umer ◽  
Shumaila Umer ◽  
Shabbar Naqvi
Keyword(s):  
Social Media ◽  
Empirical Study ◽  
Government Services

Boosting E-Participation

2022 ◽  
pp. 1520-1538
Author(s):  
David Valle-Cruz ◽  
Rodrigo Sandoval-Almazan
Keyword(s):  
Social Media ◽  
Empirical Evidence ◽  
Case Studies ◽  
The State ◽  
Structured Interviews ◽  
Public Servants ◽  
Municipal Governments ◽  
Government Services ◽  
Significant Growth ◽  
Use Of Social Media

In this chapter, the authors show two case studies of the use of social media in municipal governments: Lerma, a small municipality with a significant growth, and Metepec, an important municipality of the State of México. The purpose of this chapter is to provide empirical evidence of how social media improves government to citizen relationship and promotes e-participation in municipal governments. The results are based on semi-structured interviews applied to public servants and a survey to evaluate e-government services by citizens. So, the citizen perception is contrasted with public servants' interviews. Citizens consider that electronic procedures and services implemented by their municipalities do not generate value. The efforts of governments should focus on avoiding corruption, making governments transparent, opening data, and properly managing the privacy of information.

scholarly journals Risk Management in Future Romanian E-Government 2.0 Projects

2015 ◽  
Vol 25 (3) ◽  
pp. 11-22
Author(s):  
Otniel Didraga
Keyword(s):  
Social Media ◽  
European Union ◽  
Risk Management ◽  
Management Plan ◽  
The European Union ◽  
Government Services ◽  
Management Procedures ◽  
Tools And Techniques ◽  
Behavioral Transformations ◽  
Risk Categories

Abstract E-government public services in Romania must follow unitary procedures considering the new requirements of the European Union from the Digital Agenda for Europe Strategy 2020. E-government 2.0 has to be implemented because of the cultural and behavioral transformations in the interaction between governments and users of e-services. E-government 2.0 projects use tools and techniques of social media to accomplish their goals. This article examines the possible risk categories and the risk management procedures needed to mitigate risks in future Romanian e-government projects, according to the strategic lines of development for the Digital Agenda. We propose a risk management plan for the e-government lines of action within the strategic lines of development that includes identifying, assessing, and mitigating the risks. New and modernized government services through e-government 2.0 projects that apply risk management will bring a significant improvement in how citizens and businesses relate to government and will increase the use of e-government services.

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