Social Web and Knowledge Management

2009 ◽  
pp. 217-227 ◽  
Author(s):  
Peter Dolog ◽  
Markus Krötzsch ◽  
Sebastian Schaffert ◽  
Denny Vrandečić
Keyword(s):  
Knowledge Management ◽  
Social Web

A Framework for Customer Knowledge Management based on Social Semantic Web

2011 ◽  
pp. 141-157 ◽  
Author(s):  
Marcirio Silveira Chaves ◽  
Cássia Trojahn ◽  
Cristiane Drebes Pedron
Keyword(s):  
Knowledge Management ◽  
Semantic Web ◽  
Social Web ◽  
Customer Knowledge ◽  
Customer Knowledge Management ◽  
New Information ◽  
Actual Use ◽  
Hotel Sector ◽  
Hotel Managers ◽  
Social Semantic Web

Social websites contain a wealth of data that constitute new information sources to be integrated in Customer Knowledge Management (CKM) companies’ initiatives. The hotel sector is strongly affected by the comments written in such sites. These comments often help guests decide whether making a reservation. Hotel managers need Information Systems to better explore customers knowledge from Social Web to support decision making. In this chapter, we propose a framework to integrate knowledge from Social Web to support CKM. This framework is supported by a strong CKM theoretical referential, principles of Social Web, and the core of Semantic Web, an ontology. This is a new multilingual ontology for the hotel sector. We are researching the hotel sector and analysing the actual use of emerging technologies in order to customize the framework proposed.

A Framework for Customer Knowledge Management based on Social Semantic Web

2014 ◽  
pp. 1503-1519
Author(s):  
Marcirio Silveira Chaves ◽  
Cássia Trojahn ◽  
Cristiane Drebes Pedron
Keyword(s):  
Knowledge Management ◽  
Semantic Web ◽  
Social Web ◽  
Customer Knowledge ◽  
Customer Knowledge Management ◽  
New Information ◽  
Actual Use ◽  
Hotel Sector ◽  
Hotel Managers ◽  
Social Semantic Web

Social websites contain a wealth of data that constitute new information sources to be integrated in Customer Knowledge Management (CKM) companies' initiatives. The hotel sector is strongly affected by the comments written in such sites. These comments often help guests decide whether making a reservation. Hotel managers need Information Systems to better explore customers knowledge from Social Web to support decision making. In this chapter, we propose a framework to integrate knowledge from Social Web to support CKM. This framework is supported by a strong CKM theoretical referential, principles of Social Web, and the core of Semantic Web, an ontology. This is a new multilingual ontology for the hotel sector. We are researching the hotel sector and analysing the actual use of emerging technologies in order to customize the framework proposed.

A Semantic Framework for Harvesting Vague Enterprise Knowledge from Microposts

2014 ◽  
Vol 23 (02) ◽  
pp. 1440008
Author(s):  
Panos Alexopoulos ◽  
John Pavlopoulos ◽  
Phivos Mylonas
Keyword(s):  
Knowledge Management ◽  
Social Interaction ◽  
Social Computing ◽  
Influencing Factor ◽  
Empirical Evaluation ◽  
Active Participation ◽  
Knowledge Generation ◽  
Social Web ◽  
Semantic Framework ◽  
Significant Potential

The advent and wide proliferation of Social Web in the recent years has promoted the concept of social interaction as an important influencing factor of the way enterprises and organizations conduct business. Among the fields influenced is that of Enterprise Knowledge Management, where the increase and maintenance of the employees' active participation in the organization's knowledge management activities is pursued through the adoption of social computing approaches. In this paper we consider a prominent and increasingly applied such approach, namely enterprise microblogging, and we propose a novel way to exploit its knowledge generation and sharing capabilities in order to effectively capture and formalize enterprise knowledge that is vague. Application and empirical evaluation of the framework indicates significant potential towards this goal.

Workshop on social web and knowledge management (SWKM2008)

2008 ◽  
Author(s):  
Peter Dolog ◽  
Markus Kroetzsch ◽  
Sebastian Schaffert ◽  
Denny Vrandecic
Keyword(s):  
Knowledge Management ◽  
Social Web

The knowledge loop, a knowledge management tool for academic teaching

2008 ◽  
Author(s):  
Elfriede M. Ederer-Fick ◽  
Anita Giener ◽  
Helga Kittl-Satran ◽  
Brigitte Schachner
Keyword(s):  
Knowledge Management ◽  
Management Tool ◽  
Academic Teaching

Model Knowledge Management System Konseling Mahasiswa Berbasis Cloud Computing

CCIT Journal ◽  
2019 ◽  
Vol 12 (2) ◽  
pp. 138-148
Author(s):  
H. Abdul Hamid Arribathi ◽  
Dedeh Supriyanti ◽  
Lusyani Sunarya
Keyword(s):  
Information Technology ◽  
Cloud Computing ◽  
Knowledge Management ◽  
Management System ◽  
Positive Impact ◽  
Professional Staff ◽  
Knowledge Management System ◽  
Literature Study ◽  
Student Counseling ◽  
The World

Information technology is increasingly developing and has a positive impact on the world of education. The implementation of student counseling with a Knowledge Management System is one of the contributions of information technology in the world of education. Many benefits provided by the Student Counseling Knowledge Management System, in managing the knowledge needed by the counselor section to document student consultations. The development and implementation of a KMS counseling system costs more to employ professional staff to maintain and improve; KMS student counseling application; For this reason, it is necessary to design a Cloud Computing-based Student Counseling Knowledge Management System. The research method carried out in the first stage is to collect data and information about Knowledge Management and Student Counseling, and how to use it to create a Knowledge Management System Application, Student Counseling Based on cloud computing. Furthermore, conducting a literature study and literature review, system design is in the form of data architecture compounding, process design, network design, and user interface design. The design results of this system can facilitate educational institutions in conducting online cloud computing-based student counseling

ZAGROŻENIA DLA BEZPIECZEŃSTWA WIEDZY W RAMACH ZARZĄDZANIA WIEDZĄ KLIENTA

2018 ◽  
pp. 21-28
Author(s):  
Bogusz Mikuła ◽  
Tomasz Stefaniuk
Keyword(s):  
Knowledge Management ◽  
Customer Knowledge ◽  
Customer Knowledge Management

Artykuł podejmuje tematykę zagrożeń dla bezpieczeństwa wiedzy występujących podczas realizacji customer knowledge management (CKM). Ta nowoczesna metoda pozyskiwania wiedzy pozwala wykorzystać potencjał twórczy klientów, gdyż w porównaniu do klasycznego CRM koncentruje się na wiedzy będącej w posiadaniu klienta i jego potencjale do jej wykorzystania w procesie kreowania nowej wiedzy. Niestety, praca z zasobami wiedzy w ramach CKM i wykorzystanie techniki komputerowej w procesach objętych CKM niesie wiele zagrożeń dla przedsiębiorstwa i jego klientów. Zagrożenia dla bezpieczeństwa zasobów wiedzy wynikają już z samego faktu realizacji poszczególnych procesów w ramach CKM (pozyskania wiedzy o kliencie, pozyskania wiedzy od klienta, kreowania wiedzy z klientem, czy przekazania wiedzy klientowi). Także stosowane w ramach CKM narzędzia teleinformatyczne oraz korzystania ze środowiska sieciowego niosą ze sobą większe lub mniejsze możliwości zaistnienia incydentów zagrażających bezpieczeństwu zasobów wiedzy

PENERAPAN KNOWLEDGE MANAGEMENT SYSTEM BERBASIS INFORMASI DESA UNTUK MENINGKATKAN LAYANAN PUBLIK DESA DUKUH KARYA

2018 ◽  
Vol 15 (2) ◽  
pp. 121
Author(s):  
Purwantoro Purwantoro ◽  
Yuyun Umaidah ◽  
Ultach Enri
Keyword(s):  
Knowledge Management ◽  
Management System ◽  
Knowledge Management System ◽  
Development Index ◽  
Government Development

Tingkat EGDI (E-Government Development Index) di Indonesia mengalami penurunan peringkat sehingga dari hal tersebut mencerminkan kondisi perkembangan E-Government di Indonesia masih belum maksimal meliputi: tingkat layanan umum, terjadi ketidak seragaman layanan umum di desa, dukungan perangkat teknologi informasi masih terbatas, belum adanya pengelolaan arsip desa, belum adanya sistem yang bisa mengelola pengetahuan, belum adanya sinergi antar perangkat desa. Desa Dukuh Karya merupakan desa yang termasuk kedalam Kabupaten Karawang, Kecamatan Rengasdengklok. Desa Dukuh Karyamemiliki penduduk sekitar 6000 dan sebagian penduduknya memiliki penghasilan dari hasil pertanian. Perlunya pengelola pengetahuan yang ada di desa sehingga bisa dikelola dengan baik dan menerapkan Knowledge Management System (KMS) berbasis sistem informasi desa bisa meningkatkan layanan umum di desa Dukuh Karya. Dengan menerapkan konsep KMS untuk bisa menghimpun dan mengelola semua pengetahuan yang ada. Membangun Knowledge, menghimpun, menyimpan dan menggunakannya sehingga pemerintah desa lebih transparan dan akuntable sehingga meningkatkan layanan public. Implementasi KMS merupakan suatu cara bagi perangkat desa untuk mengidentifikasi,     membuat, merepresentasikan, mendistribusikan, dan memungkinkan pengadaptasian wawasan dan pengalaman yang terdiri dari pengetahuan, baik yang dimiliki oleh individu maupun pengetahuan yang melekat pada proses atau standar prosedur pelayanan yang mempunyai Tujuan utama untuk memelihara dan mentransfer dengan efektif pengetahuan yang penting untuk meningkatkan kualitas pelayanan perangkat pemerintah desa kepada warganya.

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