The Role of Environmental and Quality Management Systems in Supply Chains

2001 ◽  
pp. 452-457
Author(s):  
Peter Letmathe ◽  
Lawrence D. Fredendall
Keyword(s):  
Quality Management ◽  
Supply Chains ◽  
Management Systems ◽  
Quality Management Systems

scholarly journals Implementing Open Innovation Using Quality Management Systems: The Role of Organizational Commitment and Customer Loyalty

2019 ◽  
Vol 5 (4) ◽  
pp. 90 ◽  
Author(s):  
Zoltán Krajcsák
Keyword(s):  
Quality Management ◽  
Customer Loyalty ◽  
Open Innovation ◽  
Quality Management System ◽  
Innovation Process ◽  
Management Systems ◽  
Total Quality ◽  
Quality Management Systems ◽  
Successful Solution

Open innovation contributes to serving the customers of organizations with higher quality, as the customers become an active part of the innovation process. A successful solution for implementing open innovation can be achieved if organizations first create a total quality management (TQM) culture and then build on this foundation an ISO 9004:2018. The success of a quality management system depends first and foremost on the attitudes of the stakeholders, and the importance of technological and other conditions is only secondary. The goal in developing a successful philosophy of TQM is to build and sustain the leaderships’ and employees’ commitment, while the key to the success of ISO 9004:2018 is to establish and maintain the employees’ commitment and customer loyalty. The case study presented in this article demonstrates the need to increase the affective and normative commitment of leaders and employees in TQM, and after its implementation, there is a need to increase the employees’ continued commitment and customer loyalty in ISO 9004:2018 in order to succeed in quality management systems and open innovation.

Acquiring capabilities in translation

Target ◽  
2004 ◽  
Vol 16 (2) ◽  
pp. 253-287 ◽  
Author(s):  
Gaby Thomson-Wohlgemuth ◽  
Ian Thomson
Keyword(s):  
Quality Management ◽  
Common Factor ◽  
Management Systems ◽  
Quality Systems ◽  
Quality Management Systems ◽  
The People ◽  
Definition Of ◽  
Industrial Standards ◽  
Translation Systems

There is increasing pressure on all industries to introduce Quality Management Systems, a development which has now also found entry into the translation industry. Industrial standards like the ISO family provide the basis of many such systems; however, for several reasons, such process-based standards are regarded by many as inappropriate for translation businesses. One common factor considered in this article is their failure to emphasise the role of people both in the definition of the processes and in their implementation. The present article proposes a new model for translation businesses, accepting the importance of people in the translation industry and recognising that process-driven quality systems may be inadequate in maintaining consistent levels of quality. The model is based on identifying the capabilities that incorporate the processes of an organisation and the behaviours embodied in the people involved in these processes. In this article, the model is referred to as Acquired Capabilities for Translation Systems (ACTS).

The role of pharmacotherapeutical audit in the improvement of pharmacotherapy during inpatient rehabilitation care. Experience for the National Institute of Medical Rehabilitation, Hungary

2012 ◽  
Vol 153 (25) ◽  
pp. 997-1002
Author(s):  
Erzsébet Boros ◽  
István Szél ◽  
Zoltán Dénes
Keyword(s):  
Quality Management ◽  
Inpatient Rehabilitation ◽  
Medical Rehabilitation ◽  
Management Systems ◽  
Professional Advancement ◽  
Quality Management Systems ◽  
Rehabilitation Care ◽  
Care Experience ◽  
Scientific Papers

Pharmacotherapy is one of the most important and dangerous area in hospital health care, that explains why innumerable efforts are made worldwide to improve this process and prevent mistakes. Although clinical audit is a well known and widely used method, it is very rarely used for this purpose and scientific papers dealing with this topic can be scarcely found. In the last 20 years different quality management systems were introduced into the Hungarian hospitals, but most of them are not specific for the medical care. The most important element of quality management systems is the internal, professional audit that serves patient safety. Aims and methods: Authors report their experience on pharmacotherapy audits performed for over a decade in the National Institute for Medical Rehabilitation, Hungary. They review the method of audit meetings in details and discuss the most frequent problems. Results: The results indicate that characteristics of therapeutic mistakes in the rehabilitation practice are similar to those reported in scientific literature. Conclusions: Improving knowledge on pharmacotherapy audits of rehabilitation specialists may be an important part of continuous professional advancement providing facility for dispute on other issues of patient care. Orv. Hetil., 2012, 153, 997–1002.

The Role of Individual Accountability in Promoting Quality Management Systems

2007 ◽  
Vol 18 (5) ◽  
pp. 471-482 ◽  
Author(s):  
Nonna Turusbekova ◽  
Manda Broekhuis ◽  
Ben Emans ◽  
Eric Molleman
Keyword(s):  
Quality Management ◽  
Management Systems ◽  
Quality Management Systems ◽  
Individual Accountability

scholarly journals The role of elements of the Economics of Quality in mathematical modelling of socio-economic processes

2019 ◽  
Vol 138 ◽  
pp. 02008 ◽  
Author(s):  
Vladimir Okrepilov ◽  
Natalia Chetyrkina ◽  
Mikhail Krylov
Keyword(s):  
Quality Management ◽  
Information Quality ◽  
Smart Cities ◽  
Management Systems ◽  
Economic Modelling ◽  
Quality Management Systems ◽  
Development Models ◽  
Managerial Decisions ◽  
Almost All

Nowadays, when making managerial decisions, specialists are faced with the need to process ever-increasing volumes of information in an increasingly shorter time. The need for the development of a methodology for social forecasting on the basis of detailed development models is growing. Since the basis of the activity of the socio-economic system of any level is an anthropogenic factor, this increases the degree of probability of the implementation of various scenarios. To develop more accurate forecasts, it is necessary to use the tools of the economics of quality standardization, metrology, quality management. Standardization determines the ability to normalize and assess sustainability indicators of development, as well as management methods. Metrology provides uniform methods for measuring these indicators. Based on the received information, quality management systems allow making reliable managerial decisions. The use of tools of the economics of quality is possible at almost all stages of socio-economic modelling. The role of elements of the economics of quality, in particular standardization, is especially growing in the development of the digital economy and “smart cities”, where a complete unification of the formats for accumulating and transmitting information to all users is required.

scholarly journals The role of customer orientation in improving services in public administration

Management ◽  
2014 ◽  
Vol 18 (1) ◽  
pp. 356-369
Author(s):  
Anna Ludwiczak
Keyword(s):  
Quality Management ◽  
Public Administration ◽  
Customer Orientation ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems

Abstract The article presents the problem of improvement in public administration offices in one of the most important current principles of quality management - customer orientation in the context of the functioning of these units in quality management systems compliant with the requirements of BS EN ISO 9001:2009. The results of the author’s research in the use of this orientation in selected government offices are presented. The article explores the deficiencies that occur in the offices surveyed in this respect and presents examples of possible methods and tools for the study of the needs, requirements and expectations of customers and techniques for the measurement of their satisfaction that may be used in public administration

The role of TQM in strategic product innovation: an empirical assessment

2014 ◽  
Vol 34 (10) ◽  
pp. 1307-1337 ◽  
Author(s):  
Graça Miranda Silva ◽  
Paulo J. Gomes ◽  
Luís Filipe Lages ◽  
Zulema Lopes Pereira
Keyword(s):  
Quality Management ◽  
Product Design ◽  
Process Improvement ◽  
Product Innovation ◽  
Management Systems ◽  
Innovation Capability ◽  
Quality Management Systems ◽  
Content Type ◽  
Strategic Innovation

Purpose – The purpose of this paper is to study the effect of total quality management (TQM) resources on strategic product innovation. It addresses the apparent tension between quality management and innovation management and seeks empirical support for the proposition that quality management resources can be used to support strategic innovation. Based on resource-based view, it defines key resources that firms develop during implementation of TQM systems: TQM culture, product design capability, and process improvement capability – and assesses the role of these resources in the success of product innovation. Design/methodology/approach – A survey of 112 manufacturing firms was conducted and the resulting data were analyzed using partial least squares (PLS) to determine how TQM constructs affect strategic product innovation. Findings – The main finding suggests that only product design capability contributes to strategic product innovation. TQM culture has a direct influence on process improvement and product design capabilities but not on product innovation. The effect of innovation capability and innovation orientation on product innovation was only supported for innovation capability. The effect of innovation orientation is mediated by the development of innovation capability. Research limitations/implications – The paper focusses on the level of maturity of capability development without taking into consideration the time since adoption. Also, the measure of product innovation is based on the degree of product newness but does not dichotomize in terms of radical vs incremental. Several arguments supporting a negative relationship between TQM and innovation often refer to radical or breakthrough innovation. It would be interesting to test the model while distinguishing between radical and incremental innovation. The use of cross-sectional data is a methodological limitation. Practical implications – The results suggest that managers can leverage their quality management systems to support product innovation. In particular, the ability to design quality into products leads to higher levels of strategic production innovation. The successful deployment of TQM capabilities requires an integrative and well-structured approach, involving top leadership engagement of employees and customer orientation. While TQM culture is critical to the development of quality management capabilities, it does not directly affect the innovativeness of a firm. Originality/value – The paper explores the relationship between quality management systems and strategic product innovation. Further work is needed to test whether TQM effect on strategic innovation is different for radical and incremental products, and for other innovation outcomes such as process and service innovation.

Sign in / Sign up

Export Citation Format

Share Document