Acquiring capabilities in translation

Target ◽  
2004 ◽  
Vol 16 (2) ◽  
pp. 253-287 ◽  
Author(s):  
Gaby Thomson-Wohlgemuth ◽  
Ian Thomson
Keyword(s):  
Quality Management ◽  
Common Factor ◽  
Management Systems ◽  
Quality Systems ◽  
Quality Management Systems ◽  
The People ◽  
Definition Of ◽  
Industrial Standards ◽  
Translation Systems

There is increasing pressure on all industries to introduce Quality Management Systems, a development which has now also found entry into the translation industry. Industrial standards like the ISO family provide the basis of many such systems; however, for several reasons, such process-based standards are regarded by many as inappropriate for translation businesses. One common factor considered in this article is their failure to emphasise the role of people both in the definition of the processes and in their implementation. The present article proposes a new model for translation businesses, accepting the importance of people in the translation industry and recognising that process-driven quality systems may be inadequate in maintaining consistent levels of quality. The model is based on identifying the capabilities that incorporate the processes of an organisation and the behaviours embodied in the people involved in these processes. In this article, the model is referred to as Acquired Capabilities for Translation Systems (ACTS).

scholarly journals The influence of quality management systems for improvement of logistics supply in Poland

2017 ◽  
Vol 8 (4) ◽  
pp. 643-655 ◽  
Author(s):  
Dominik Zimon
Keyword(s):  
Quality Management ◽  
Quality Management System ◽  
Empirical Studies ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems ◽  
Supply Logistics ◽  
Definition Of ◽  
The Impact ◽  
A Company

Research background: ISO 9001 with its requirements gives a company a guidance on the definition of the quality management system architecture, based on the process approach and the indications for its continuous improvement. Despite the general emphasis to the benefits of implementation of ISO 9001 in the literature, there is a still lack of research concerning the actual impact of quality management systems for improving specific logistics processes. The research is focused on the Polish market because there is no research in the subject literature which concerns the impact of the implementation of quality management systems on the improvement of logistic processes in Polish enterprises. Purpose of the article: The focus of this publication was to examine the impact of the implementation of the requirements of ISO 9001 for process improvement supply logistics. Methods: Empirical studies were carried out in September and October 2014 on a group of 17 companies with implemented and certified quality management systems according to ISO 9001. The research tool was a questionnaire survey sent to management representatives (25 respondents) and workers (140 respondents). The surveys were supplemented with direct interviews with employees of the companies. Findings: Based on the survey it can be stated that the quality management systems, accord-ing to ISO 9001, had a fairly large impact on improving procurement processes. This is particularly evident in areas including relationships with suppliers, quality control, workflow and communication, both internal and external. The positive aspects achieved through the implementation of quality management systems due to the fact that the ISO 9001 standard in its commitments puts great emphasis on the organization of the procurement process.

scholarly journals Implementing Open Innovation Using Quality Management Systems: The Role of Organizational Commitment and Customer Loyalty

2019 ◽  
Vol 5 (4) ◽  
pp. 90 ◽  
Author(s):  
Zoltán Krajcsák
Keyword(s):  
Quality Management ◽  
Customer Loyalty ◽  
Open Innovation ◽  
Quality Management System ◽  
Innovation Process ◽  
Management Systems ◽  
Total Quality ◽  
Quality Management Systems ◽  
Successful Solution

Open innovation contributes to serving the customers of organizations with higher quality, as the customers become an active part of the innovation process. A successful solution for implementing open innovation can be achieved if organizations first create a total quality management (TQM) culture and then build on this foundation an ISO 9004:2018. The success of a quality management system depends first and foremost on the attitudes of the stakeholders, and the importance of technological and other conditions is only secondary. The goal in developing a successful philosophy of TQM is to build and sustain the leaderships’ and employees’ commitment, while the key to the success of ISO 9004:2018 is to establish and maintain the employees’ commitment and customer loyalty. The case study presented in this article demonstrates the need to increase the affective and normative commitment of leaders and employees in TQM, and after its implementation, there is a need to increase the employees’ continued commitment and customer loyalty in ISO 9004:2018 in order to succeed in quality management systems and open innovation.

scholarly journals Do organization-level quality management systems influence department-level quality? A cross-sectional study across 32 large hospitals in Australia

2020 ◽  
Vol 32 (Supplement_1) ◽  
pp. 35-42
Author(s):  
Natalie Taylor ◽  
Robyn Clay-Williams ◽  
Hsuen P Ting ◽  
Gaston Arnolda ◽  
Teresa Winata ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Management Strategies ◽  
Hospital Quality ◽  
Management Systems ◽  
Quality Systems ◽  
Cross Sectional ◽  
Quality Management Systems ◽  
Organization Level

Abstract Objective Little is known about the influence that hospital quality systems have on quality at department level, in Australia and elsewhere. This study assessed the relationships between organizational-level quality management systems, and the extent to which hospital-level quality management systems and department-level quality management strategies are related. Design A multi-level, cross-sectional, mixed-method study. Setting and participants As part of the Deepening our Understanding of Quality in Australia (DUQuA) project, we invited all large hospitals in Australia (~200 or more beds) which provided acute myocardial infarction (AMI), hip fracture and stroke care. The quality managers of these hospitals were the respondents for one of seven measures of hospital quality management systems and strategies. Data across the six remaining measures were collected through site visits by external surveyors assessing the participating hospitals. Main outcome measures Relationships were assessed between three organization-level quality management system measures: a self-report measure assessing organization-level quality activities (quality management systems index, QMSI); externally assessed organization-level compliance to procedures used to plan, monitor and improve quality of care (quality management compliance index, QMCI); and externally assessed implementation of quality systems (clinical quality implementation index, CQII). Associations were also assessed between organization-level quality management systems and department-level quality management strategies: how clinical responsibilities are assigned for a particular condition; whether department organization processes are organized to facilitate evidence-based care recommendations; compliance with selected recommendations of international agencies; and whether clinical reviews are performed systematically. Results Of 78 invited hospitals, 32 participated in the study. QMSI was positively associated with QMCI and CQII, but after controlling for QMSI, no relationship was found between QMCI and CQII. There appears to be a cluster of relationships between QMSI and department-level measures, but this was not consistent across all departments. Conclusion This is the first national study undertaken in Australia to assess relationships within and between organization-level and department-level quality management systems. These quality management system tools align with many components of accreditation standards and may be useful for hospitals in continuously monitoring and driving improvement.

The role of pharmacotherapeutical audit in the improvement of pharmacotherapy during inpatient rehabilitation care. Experience for the National Institute of Medical Rehabilitation, Hungary

2012 ◽  
Vol 153 (25) ◽  
pp. 997-1002
Author(s):  
Erzsébet Boros ◽  
István Szél ◽  
Zoltán Dénes
Keyword(s):  
Quality Management ◽  
Inpatient Rehabilitation ◽  
Medical Rehabilitation ◽  
Management Systems ◽  
Professional Advancement ◽  
Quality Management Systems ◽  
Rehabilitation Care ◽  
Care Experience ◽  
Scientific Papers

Pharmacotherapy is one of the most important and dangerous area in hospital health care, that explains why innumerable efforts are made worldwide to improve this process and prevent mistakes. Although clinical audit is a well known and widely used method, it is very rarely used for this purpose and scientific papers dealing with this topic can be scarcely found. In the last 20 years different quality management systems were introduced into the Hungarian hospitals, but most of them are not specific for the medical care. The most important element of quality management systems is the internal, professional audit that serves patient safety. Aims and methods: Authors report their experience on pharmacotherapy audits performed for over a decade in the National Institute for Medical Rehabilitation, Hungary. They review the method of audit meetings in details and discuss the most frequent problems. Results: The results indicate that characteristics of therapeutic mistakes in the rehabilitation practice are similar to those reported in scientific literature. Conclusions: Improving knowledge on pharmacotherapy audits of rehabilitation specialists may be an important part of continuous professional advancement providing facility for dispute on other issues of patient care. Orv. Hetil., 2012, 153, 997–1002.

The Role of Individual Accountability in Promoting Quality Management Systems

2007 ◽  
Vol 18 (5) ◽  
pp. 471-482 ◽  
Author(s):  
Nonna Turusbekova ◽  
Manda Broekhuis ◽  
Ben Emans ◽  
Eric Molleman
Keyword(s):  
Quality Management ◽  
Management Systems ◽  
Quality Management Systems ◽  
Individual Accountability

scholarly journals The role of elements of the Economics of Quality in mathematical modelling of socio-economic processes

2019 ◽  
Vol 138 ◽  
pp. 02008 ◽  
Author(s):  
Vladimir Okrepilov ◽  
Natalia Chetyrkina ◽  
Mikhail Krylov
Keyword(s):  
Quality Management ◽  
Information Quality ◽  
Smart Cities ◽  
Management Systems ◽  
Economic Modelling ◽  
Quality Management Systems ◽  
Development Models ◽  
Managerial Decisions ◽  
Almost All

Nowadays, when making managerial decisions, specialists are faced with the need to process ever-increasing volumes of information in an increasingly shorter time. The need for the development of a methodology for social forecasting on the basis of detailed development models is growing. Since the basis of the activity of the socio-economic system of any level is an anthropogenic factor, this increases the degree of probability of the implementation of various scenarios. To develop more accurate forecasts, it is necessary to use the tools of the economics of quality standardization, metrology, quality management. Standardization determines the ability to normalize and assess sustainability indicators of development, as well as management methods. Metrology provides uniform methods for measuring these indicators. Based on the received information, quality management systems allow making reliable managerial decisions. The use of tools of the economics of quality is possible at almost all stages of socio-economic modelling. The role of elements of the economics of quality, in particular standardization, is especially growing in the development of the digital economy and “smart cities”, where a complete unification of the formats for accumulating and transmitting information to all users is required.

Quality systems implementation in Welsh small- to medium-sized enterprises: A global comparison and a model for change

2003 ◽  
Vol 217 (4) ◽  
pp. 573-579 ◽  
Author(s):  
A J Thomas ◽  
D Webb
Keyword(s):  
Quality Management ◽  
The United States ◽  
Management Systems ◽  
Quality Systems ◽  
Quality Model ◽  
Quality Management Systems ◽  
Global Comparison ◽  
The Poor ◽  
South Wales ◽  
Limited Effectiveness

This paper initially investigates the rate of development and subsequent implementation of structured quality management systems (e.g. ISO 9000, EFQM, etc.) within small- to medium-sized enterprises (SMEs) in South Wales. While the effective implementation of quality systems in SMEs is seen as a major priority to the supply chain and quality professionals alike [1], the implementation of formal quality systems within SMEs in South Wales is still very low. The common reasons of high cost, high effort and limited effectiveness are given by SMEs for the poor implementation rate, but a wider set of arguments that go beyond these issues are presented. This naturally raises the question as to whether it is at all possible to implement such formal systems within SMEs, or whether there is a need to develop an effective model specifically for small-to-medium manufacturing enterprises. The findings from a survey of some 500 manufacturing-based SMEs in South Wales are used alongside comparative studies conducted by academics in the United States, Sweden, Australia and New Zealand into SME activities in order to provide a broader explanation for the poor implementation level of quality management systems. The paper then goes on to developing a conceptual framework for the development of a specific SME quality model.

scholarly journals The role of customer orientation in improving services in public administration

Management ◽  
2014 ◽  
Vol 18 (1) ◽  
pp. 356-369
Author(s):  
Anna Ludwiczak
Keyword(s):  
Quality Management ◽  
Public Administration ◽  
Customer Orientation ◽  
Iso 9001 ◽  
Management Systems ◽  
Quality Management Systems

Abstract The article presents the problem of improvement in public administration offices in one of the most important current principles of quality management - customer orientation in the context of the functioning of these units in quality management systems compliant with the requirements of BS EN ISO 9001:2009. The results of the author’s research in the use of this orientation in selected government offices are presented. The article explores the deficiencies that occur in the offices surveyed in this respect and presents examples of possible methods and tools for the study of the needs, requirements and expectations of customers and techniques for the measurement of their satisfaction that may be used in public administration

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