Due to the different characteristics of the piece goods (e.g. size and weight), they are transported in general cargo warehouses by manually-operated industrial trucks such as forklifts and pallet trucks. Since manual activities are susceptible to possible human error, errors occur in logistical processes in general cargo warehouses. This leads to incorrect loading, stacking and damage to storage equipment and general cargo. It would be possible to reduce costs arising from errors in logistical processes if these errors could be remedied in advance. This paper presents a monitoring procedure for logistical processes in manually-operated general cargo warehouses. This is where predictive analysis is applied. Seven steps are introduced with a view to integrating predictive analysis into the IT infrastructure of general cargo warehouses. These steps are described in detail. The CRISP4BigData model, the SVM data mining algorithm, the data mining tool R, the programming language C++ for the scoring in general cargo warehouses represent the results of this paper. After having created the system and installed it in general cargo warehouses, initial results obtained with this method over a certain time span will be compared with results obtained without this method through manual recording over the same period.
