IN service security and service management security and their relationships — Using UPT as a case study

1994 ◽  
pp. 513-524 ◽  
Author(s):  
Dominique Maillot ◽  
Jon Ølnes ◽  
Pål Spilling
Keyword(s):  
Service Management

Implementation of a Service Management Office Into a World Food Company in Latin America

2021 ◽  
Vol 14 (1) ◽  
pp. 116-135
Author(s):  
Teresa Lucio-Nieto ◽  
Dora Luz Gonzalez-Bañales
Keyword(s):  
Portfolio Management ◽  
Service Management ◽  
Case Study Research ◽  
Lessons Learned ◽  
It Services ◽  
Service Model ◽  
Implementation Challenges ◽  
Technology Service ◽  
Information Technology Service

Research on service management office (SMO) related with its implementation, challenges, relevance, and outcomes is scarce. The purpose of this case study research is to contribute with the lessons learned from the implementation of an SMO into a big sized company. The lessons include the experience of the company designing and implementing an SMO. A general roadmap and main challenges for the creation of an SMO are presented through the lessons learned of three perspectives: people, processes, and technology. The results in the SMO implementation reveal that it could become a strategic complement for IT services in order to ensure quality, efficiency, and continuous improvement for information technology service management (ITSM). The main changes derived from the SMO implementation were migrate from a function model to a service model, go from management of cost by function to management by service, from an order taker to a focus on business transformation initiatives, from a portfolio management based on applications to a process based on flexible governance.

scholarly journals Kilburn High Road Revisited

2016 ◽  
Vol 1 (2) ◽  
pp. 128-140 ◽  
Author(s):  
Cristina Capineri
Keyword(s):  
Sense Of Place ◽  
Service Management ◽  
Street Life ◽  
The Many ◽  
High Road ◽  
Simple Narrative ◽  
Unique Relationship ◽  
Over Time ◽  
Selection Of

Drawing on John Agnew’s (1987) theoretical framework for the analysis of place (location, locale and sense of place) and on Doreen Massey’s (1991) interpretation of Kilburn High Road (London), the contribution develops an analysis of the notion of place in the case study of Kilburn High Road by comparing the semantics emerging from Doreen Massey’s interpretation of Kilburn High Road in the late Nineties with those from a selection of noisy and unstructured volunteered geographic information collected from Flickr photos and Tweets harvested in 2014–2015. The comparison shows how sense of place is dynamic and changing over time and explores Kilburn High Road through the categories of location, locale and sense of place derived from the qualitative analysis of VGI content and annotations. The contribution shows how VGI can contribute to discovering the unique relationship between people and place which takes the form given by Doreen Massey to Kilburn High Road and then moves on to the many forms given by people experiencing Kilburn High Road through a photo, a Tweet or a simple narrative. Finally, the paper suggests that the analysis of VGI content can contribute to detect the relevant features of street life, from infrastructure to citizens’ perceptions, which should be taken into account for a more human-centered approach in planning or service management.

scholarly journals Web Service management system for bioinformatics research: a case study

2011 ◽  
Vol 5 (1) ◽  
pp. 1-15 ◽  
Author(s):  
Kai Xu ◽  
Qi Yu ◽  
Qing Liu ◽  
Ji Zhang ◽  
Athman Bouguettaya
Keyword(s):  
Web Service ◽  
Management System ◽  
Service Management

scholarly journals Service Management as a Means to Organizational Assimilation of ICT: A Case Study

2018 ◽  
Vol 7 (1) ◽  
pp. 19
Author(s):  
Roberto Osorno Hinojosa ◽  
Lucinio González Sabaté ◽  
Antoni Olivé i Tomàs
Keyword(s):  
Service Management ◽  
Small And Medium Enterprises ◽  
Knowledge Exchange ◽  
Information And Communications Technology ◽  
Organizational Intervention ◽  
Organizational Assimilation ◽  
Learning Barriers ◽  
Medium Enterprises ◽  
Service Factors

Information and Communications Technology (ICT) is essential in the development and competitiveness of Small and Medium Enterprises (SMEs). Its assimilation for better use appears as a recurring theme in the academic literature. Learning has been identified as a means of assimilating ICT in organizations. Learning and intensive knowledge exchange are components of service, according to Service Dominant Logic (S-D logic). The goal of our work is to understand how an organization learns to use ICT in an environment influenced by service management. To accomplish this, we present a case study of a Mexican SME, which has applied service management principles and shows ICT assimilation based on learning processes. The contribution of our research is the identification of service factors, which may be related to the reduction of learning barriers. The identified relationship has allowed us to propose an organizational intervention model that helps ICT assimilation in SMEs.  

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