Scan the QR Code of Happiness: Can Mobile Payment Adoption Make People Happier?

Author(s):  
Hongyun Zheng ◽  
Wanglin Ma
Keyword(s):  
2020 ◽  
Vol 2020 ◽  
pp. 1-12
Author(s):  
Guojun Chen ◽  
Weilun Chen ◽  
Shuyang Zhang ◽  
Dong Zhang ◽  
Haode Liu

A new form of mobile payment, Quick Response (QR) code, has been a popular way of paying bus fares in China since 2017. Compared with conventional payment methods, cash or IC card, QR code shows a lot of differences in response time, recognition accuracy, and payment procedure, which significantly influences the boarding service time (BST) for passengers. However, no research has considered its efficiency. This study, therefore, tries to fill this gap and investigate its influence on BST. Sufficient ride-check data were collected, and the influence of the QR code payment method on BST was examined through a set of regression models. Passengers pay the bus fare with different payment methods as their first choice; nevertheless, when the payment fails, they may transfer among them. According to the payment choice, result, and process, we introduce the first-choice-based, the last-choice-based, and the choice-transfer-based models, respectively. The scenario with delays in calling out the QR code was considered in the choice-transfer-based model. The onboard crowdedness was regarded as a categorical variable to determine the regime of the boarding process in all models. We conduct empirical analysis in Wuhan, and this study can help to identify the influence of the QR code payment method on BST, consequently, improving bus service efficiency.


2021 ◽  
Vol 58 ◽  
pp. 102300 ◽  
Author(s):  
Li-Ya Yan ◽  
Garry Wei-Han Tan ◽  
Xiu-Ming Loh ◽  
Jun-Jie Hew ◽  
Keng-Boon Ooi
Keyword(s):  

Author(s):  
Wen-Jing Suo ◽  
Chai-Lee Goi ◽  
Mei-Teh Goi ◽  
Adriel K. S. Sim

This study aims to identify the factors which affect the consumers’ behavioural intention to adopt the Quick response code (QR-code) mobile payment. This study extends the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with the personal innovativeness construct. This study reveals that performance expectancy, social influence, habit, price value, and personal innovativeness in information technology are significantly related to behavioural intention to adopt QR-code mobile payment. However, effort expectancy, facilitating conditions, and hedonic motivation are found to be statistically insignificant. This study presents one of the few empirical works investigating the role of consumer innovativeness and thus validates the inclusion of personal innovativeness as constructed in mobile payment adoption research. Findings from this study provide valuable insights for mobile payment application developers and mobile payment marketing teams.


2021 ◽  
Vol 39 (2) ◽  
pp. 337-356
Author(s):  
Rong Liu ◽  
Jifei Wu ◽  
Grace Fang Yu-Buck

PurposeDrawing on self-determination theory, this paper compares the effects of QR code payment method (autonomous vs dependent payment) on payment pleasure, its mechanism and the boundary condition in the mobile payment setting.Design/methodology/approachFour studies were conducted to examine the effect of QR code payment method on payment pleasure. In study 1, 108 undergraduate students were asked to recall a recent experience when they made either autonomous payment or dependent payment. Study 2 assigned 74 undergraduate students to either the autonomous or dependent payment. Study 3 replicated study 2, but recruited 75 customers in the field. For study 4, a total of 134 undergraduate students participated in a 2 (payment method: autonomous payment vs dependent payment) × 2 (product involvement: high vs low) between-subjects design.FindingsThe results of these four studies demonstrate that (1) customers derive more payment pleasure from autonomous payment, compared with dependent payments (study 1); (2) the sense of control mediates the effect of the payment method on payment pleasure (study 2 and study 3); and (3) product involvement moderates the mediating effect of the sense of control (study 4).Originality/valueThese findings contribute to the literature on mobile payment and payment experience. These findings also provide insight to merchants when they select an appropriate payment method and manage the customer payment experience.


This study aims to identify the factors which affect the consumers’ behavioural intention to adopt the Quick response code (QR-code) mobile payment. This study extends the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) with the personal innovativeness construct. This study reveals that performance expectancy, social influence, habit, price value, and personal innovativeness in information technology are significantly related to behavioural intention to adopt QR-code mobile payment. However, effort expectancy, facilitating conditions, and hedonic motivation are found to be statistically insignificant. This study presents one of the few empirical works investigating the role of consumer innovativeness and thus validates the inclusion of personal innovativeness as constructed in mobile payment adoption research. Findings from this study provide valuable insights for mobile payment application developers and mobile payment marketing teams.


2017 ◽  
Vol 2017 ◽  
pp. 1-12 ◽  
Author(s):  
Jianfeng Lu ◽  
Zaorang Yang ◽  
Lina Li ◽  
Wenqiang Yuan ◽  
Li Li ◽  
...  

QR code (quick response code) is used due to its beneficial properties, especially in the mobile payment field. However, there exists an inevitable risk in the transaction process. It is not easily perceived that the attacker tampers with or replaces the QR code that contains merchant’s beneficiary account. Thus, it is of great urgency to conduct authentication of QR code. In this study, we propose a novel mechanism based on visual cryptography scheme (VCS) and aesthetic QR code, which contains three primary schemes for different concealment levels. The main steps of these schemes are as follows. Firstly, one original QR code is split into two shadows using VC multiple rules; secondly, the two shadows are embedded into the same background image, respectively, and the embedded results are fused with the same carrier QR code, respectively, using XOR mechanism of RS and QR code error correction mechanism. Finally, the two aesthetic QR codes can be stacked precisely and the original QR code is restored according to the defined VCS. Experiments corresponding to three proposed schemes are conducted and demonstrate the feasibility and security of the mobile payment authentication, the significant improvement of the concealment for the shadows in QR code, and the diversity of mobile payment authentication.


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