The Role of Social Media in the Purchase of Books: Empirical Evidence from Vietnam’s Publishing Industry

2019 ◽  
Vol 35 (4) ◽  
pp. 704-709 ◽  
Author(s):  
Hoang Viet Nguyen ◽  
Le Van Huy ◽  
The Ninh Nguyen ◽  
Van Son Dinh ◽  
Viet Thao Tran
Keyword(s):  
Social Media ◽  
Empirical Evidence ◽  
Publishing Industry

Crisis communication in public emergencies: multistakeholders' perspectives

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Nele Cannaerts
Keyword(s):  
Social Media ◽  
Public Sector ◽  
Empirical Evidence ◽  
Crisis Communication ◽  
Participant Observation ◽  
Structured Interviews ◽  
Current Crisis ◽  
Content Type ◽  
Social Media Tools

PurposeThe main purpose of this paper is to provide empirical evidence for effective crisis communication in public emergencies including the relevance of planning and training and rehearsal; to explore the role of different stakeholders and how social media influence effective crisis communication.Design/methodology/approachA qualitative research design was employed. Two events were analysed, via the synthesis model for handling crisis communication in the public sector, as cases. First, via post-crisis semi-structured interviews, a gas explosion in the city of Antwerp was analysed. Second, via participant observation of a training and rehearsal exercise, more insight was gained on the role of training and social media for crisis communication.FindingsThe findings of this paper provide empirical evidence that (1) effective crisis communication is communication that is diversified across different crisis stages and diverse stakeholders; (2) that different internal social media tools and external social media tools are necessary to be monitored for effective crisis communication; (3) that training and rehearsal are of great importance for effective crisis communication.Originality/valueThis paper contributes to three current crisis communication research calls. First, the call for more research focusing on public sector crisis management, using public sector crisis communication models. Second, the call for the implementation of a more multiple-actor approach instead of an organisation-centred approach; and, third, the call for gaining insight into how specific communication channels are used before, during and after a crisis.

scholarly journals Distance to news: how social media information affects bribe-giving in India

2021 ◽  
Author(s):  
Jun Goto ◽  
Takashi Kurosaki ◽  
Yuko Mori
Keyword(s):  
Social Media ◽  
Empirical Evidence ◽  
Local Information ◽  
Geographical Proximity ◽  
Demand Side ◽  
Geographic Proximity ◽  
Lab Experiment ◽  
Effective Interventions ◽  
Moral Cost

AbstractWhile recent empirical evidence reveals some effective interventions in preventing corruption among bureaucrats and politicians, there has been little discussion on how to prevent the bribe-giving behavior of ordinary citizens. This paper investigates the role of social media information in influencing the supply of bribes by citizens instead of the demand side. We, therefore, developed and published an original news application in India and implemented a 3-month experiment. In this application, we randomly circulate live news related to corruption to users and incorporate a lab experiment into the app system to elicit users’ bribery behavior every week. We find that corruption news involving politicians within a close geographical proximity lowers users’ moral costs against the anti-social bribery act, leading to an increase in the amount of bribes. However, news of accused citizens and officials within the geographic proximity increases their moral cost against bribes and decreases the amount. This suggests that individually tailored local information on corruption may be an effective tool to reduce citizens’ supply of bribes.

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