Key performance indicators and assessment methods for infrastructure sustainability—a South African construction industry perspective

The main objective of the study is the development of an effective motivational mechanism for employees of construction enterprises. The paper considers particularities of remuneration of participants of construction process in order to define the application of various mechanisms of motivation and incentivisation. The existing methods of development of motivation and incentivisation are analyzed as a tool for increasing the performance of the enterprise. Scientific and methodological recommendations on the establishment and implementation of the mechanisms of motivation and incentivisation as a tool for increasing the performance of enterprises in the construction industry were developed. These recommendations allow identifying the relationship of motivation and incentivisation with the performance of the enterprise. The developed mechanism is based on the relationship between the strategic objective of the enterprise and the key performance indicators of the units or specific employees.

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Identifying Key Performance Indicators for Academic Departments in a Comprehensive University through a Consensus-based Approach: A South African Case Study

Journal of Sociology and Social Anthropology ◽

10.1080/09766634.2014.11885632 ◽

2014 ◽

Vol 5 (3) ◽

pp. 283-294 ◽

Cited By ~ 3

Author(s):

S. Rajkaran ◽

K.J. Mammen

Keyword(s):

South African ◽

Performance Indicators ◽

Key Performance Indicators ◽

Academic Departments ◽

Comprehensive University

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Transforming Building Criteria to Evidence Index

Applied Sciences ◽

10.3390/app11135894 ◽

2021 ◽

Vol 11 (13) ◽

pp. 5894

Author(s):

Géza Fischl ◽

Peter Johansson

Keyword(s):

Construction Industry ◽

Performance Indicators ◽

Key Performance Indicators ◽

Social Needs ◽

Scientific Databases ◽

Building Process ◽

Construction Products ◽

Construction Product

There is increasing pressure from developers toward architects and engineers to deliver scientifically sound proposals for often complex and cost-intensive construction products. An increase in digitalization within the construction industry and the availability of intelligently built assets and overall sustainability make it possible to customize a construction product. This servitization of construction products is assumed to perform much preferably in satisfying stakeholders’ physical, psychological, and social needs. The degree to which these products are performing can be evaluated through an evidence index. This article aims to introduce a conceptual model of an evidence index and test it in the programming stage of a case study. The investigation follows the evidence-based design approach and renders evidence through key performance indicators in the programming stage of the building process. For testing the concept, a case study investigation was performed by simulating a novice research assistant, and the amount of evidence was collected and appraised for evidence index. The case study showed that key performance indicators of a servitized project could be evaluated on a four-point scale. The quality of the evidence index generation depended on the level of expertise the evaluator has in research and the skilful use of scientific databases.

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Key Performance Indicators (KPIs) to Promote Building Developers Safety Performance in the Construction Industry

Journal of Industrial Engineering and Management ◽

10.3926/jiem.3099 ◽

2020 ◽

Vol 13 (2) ◽

pp. 371 ◽

Cited By ~ 1

Author(s):

Abubakar Sadiq Mahmoud ◽

Mohd Hamdan Ahmad ◽

Yahya Mohd Yatim ◽

Yakubu Aminu Dodo

Keyword(s):

Construction Industry ◽

Performance Indicators ◽

Selection Criterion ◽

Key Performance Indicators ◽

Construction Safety ◽

Safety Performance ◽

Mean Values ◽

Importance Index ◽

Importance Ratings ◽

Management Effort

Purpose: The aim of this study is to establish key performance indicators (KPIs) that can be deployed in the evaluation and promotion of safety performance of building developer`s in NigeriaDesign/methodology/approach: A thorough review of the literature was performed to generally identify sets of KPIs used to evaluate the safety performances of building developer`s during construction. Interviews and focus group discussions were conducted with eleven (11) subject matter experts and professionals to ensure inclusion, validation and clarity of the indicators and to further provide agreement/disagreement, and importance ratings for the identified KPIs. The KPIs was grouped into appropriate categories, keeping out redundant KPIs, and ensuring KPIs are clear and measurable. The Relative Importance Index (RII) and Mean values were computed.Findings: Results from the study consist of 137 KPIs, grouped into 9 categories including: Planning, design and procurement, communication on & maintenance of effective safety behaviour, construction safety policy, construction safety personnel, management effort and support, safety training and enlightenment, administration of safety processes, investigation and reporting of accidents, and rewards and sanctions for project stakeholders. These KPIs were observed to be at different levels of importance from the respondents. The following KPIs were considered based on their extreme importance judging from the respective RII values: communicating safety requirements to designer (98.18%), safety performance set as part of contractor selection criterion (96.36%), availability and accessibility of the relevant insurance policies (98.18%) and appropriate issuance of motivational directives by the top management (100%).Originality/value: Many studies have been done in the past where KPIs as it relates to construction safety were identified. However, the specificity of these KPIs to countries other than Nigeria requires similar research be conducted to identify building developer safety performance KPIs for the Nigerian construction industry.

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APPLICATION OF KEY PERFORMANCE INDICATORS IN SOUTH‐EASTERN EUROPEAN CONSTRUCTION

Journal of Civil Engineering and Management ◽

10.3846/jcem.2010.58 ◽

2010 ◽

Vol 16 (4) ◽

pp. 521-530 ◽

Cited By ~ 29

Author(s):

Mladen Radujković ◽

Mladen Vukomanović ◽

Ivana Burcar Dunović

Keyword(s):

Performance Management ◽

Construction Industry ◽

Performance Indicators ◽

Key Performance Indicators ◽

Structured Interviews ◽

East European ◽

Construction Company ◽

Construction Companies ◽

Management Processes ◽

And Performance

The importance of performance based benchmarking has become a necessity in a modern construction company and presents a constant challenge for the construction industry. The aim of this paper is to elaborate significance, role and types of Key Performance Indicators (KPI) in the construction industry and show how different management perspectives perceive the indicators. A literature review was carried out in order to generate a listing of KPIs, used among academe and the industry. Afterwards, using surveys and semi‐structured interviews, the data was gathered from more than 30 South‐East European construction companies. Results were analyzed, producing a final set of 37 indicators. This study identified a low level of awareness of KPI models and performance management processes among the companies. Furthermore, the analysis showed a substantial difference in perception of KPIs among investors, consultants and contractors, which consequently led to a compiling list of KPIs. The top ten KPI's are: Quality, Cost, Number of investor interferences, Changes in project support, Time increase, Client satisfaction, Employees’ satisfaction, Innovation and learning, Time and Identification of client's interest. The paper concludes with final remarks and guidelines for the implementation of KPIs in practice. Santrauka Šiuolaikineje statybos imoneje efektyvumu pagristo lyginimo svarba jau yra neišvengiama, o statybu pramonei tai reiškia nuolatinius iššūkius. Šiuo darbu siekiama išnagrineti pagrindiniu statybu sektoriaus veiklos rodikliu (PVR) reikšme, vaidmeni ir rūšis bei pademonstruoti, kaip šie rodikliai vertinami remiantis skirtingais vadybos požiūriais. Apžvelgta literatūra, siekiant sudaryti akademineje aplinkoje ir pramoneje naudojamu PVR saraša. Pasitelkus apklausas ir iš dalies struktūrinius pokalbius, buvo surinkti duomenys iš daugiau kaip 30 pietryčiu Europos statybos imoniu. Išanalizavus rezultatus gautas galutinis 37 rodikliu rinkinys. Šiame tyrime nustatyta, kad imones menkai ka težino apie PVR modelius ir efektyvumo valdymo procesus. Be to, paaiškejo, kad investuotojai, konsultantai ir rangovai PVR suvokia gana skirtingai, ir del to teko sudaryti PVR saraša. Dešimt pagrindiniu PVR yra šie: kokybe, kaina, investuotojo kišimosi atveju skaičius, pasikeitusi parama projektui, nukelti terminai, kliento pasitenkinimas, darbuotoju pasitenkinimas, naujoves ir mokymasis, laikas, kliento interesu nustatymas. Darbo pabaigoje pateikiamos baigiamosios pastabos ir PVR taikymo praktikoje rekomendacijos.

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The efficiency and quality dilemma: What drives South African call centre management performance indicators?

SA Journal of Human Resource Management ◽

10.4102/sajhrm.v9i1.331 ◽

2011 ◽

Vol 9 (1) ◽

Cited By ~ 4

Author(s):

Diane Banks ◽

Gert Roodt

Keyword(s):

South African ◽

Performance Indicators ◽

Management Practices ◽

Key Performance Indicators ◽

Call Centre ◽

The South ◽

Web Based ◽

Call Centres ◽

Managerial Implications ◽

Value Add

Orientation: Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simultaneously. These objectives are often conflicting and call centre managers struggle to balance the efficiency and quality priorities of the business.Research purpose: This study explored the key performance indicators that drive management practices in the South African call centre industry in the context of the dilemma between efficiency and quality.Motivation for the study: The South African government has identified call centres as a method of creating jobs and foreign investment. Management practices affect centres’ performance. Understanding these practices will help to achieve these aims.Research design: The researchers used a web-based questionnaire in a survey with South African call centre managers in more than 44 different organisations that represented nine industry sectors.Main findings: This study indicated that the dilemma between efficiency and quality is prevalent in South African call centres and that efficiency key performance indicators drive management practices.Practical/managerial implications: The inconsistencies the study reported mean that South African organisations should assess the alignment between their organisational visions, the strategic intentions of their call centres and the performance measures they use to assess their call centre managers.Contribution/value-add: This study adds to the relatively small amount of empirical research available on the call centre industry in South Africa. It contributes to the industry’s attempt to position itself favourably for local and international outsourcing opportunities.

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