Construction Projects’ Key Performance Indicators: A Case of the South African Construction Industry

ICCREM 2015 ◽  
2015 ◽  
Author(s):  
Mandisa Sibiya ◽  
Clinton Aigbavboa ◽  
Wellington Thwala
Keyword(s):  
Construction Industry ◽  
South African ◽  
Performance Indicators ◽  
Construction Projects ◽  
Key Performance Indicators ◽  
The South

DIGITALISATION IN CONSTRUCTION INDUSTRY: CONSTRUCTION PROFESSIONALS PERSPECTIVE

2018 ◽  
Vol 5 (2) ◽  
Author(s):  
Douglas Aghimien ◽  
Clinton Aigbavboa ◽  
Ayodeji Oke ◽  
Nteboheng Koloko
Keyword(s):  
Construction Industry ◽  
South African ◽  
Construction Projects ◽  
System Analysis ◽  
The Body ◽  
The South ◽  
Control Cost ◽  
Time Saving ◽  
Research Attention ◽  
Cost Planning

This study presents the result of an assessment of digitalisation within the South African construction industry from the construction professionals' perspective. The study adopted a quantitative approach through a questionnaire survey carried out among construction professionals in Gauteng Province, South Africa. Appropriate descriptive statistical tools were used in analysing the data gathered. The study revealed that the major stages of construction where digitalisation is evident are the design phase, and the feasibility phase. The major construction processes where it is mostly visible are, construction cost control, cost planning, preliminary cost estimate and building system analysis. In addition, the most significant benefits to be derived from digitalisation in the industry includes time-saving in construction projects delivery, increase productivity, increase speed of work, increase document quality, speeding up of response time, and simpler working methods. This study contributes to the body of knowledge as it reveals the happenings surrounding digitalisation within the South African construction industry; an aspect that seems to be lacking research attention.

scholarly journals The efficiency and quality dilemma: What drives South African call centre management performance indicators?

2011 ◽  
Vol 9 (1) ◽  
Author(s):  
Diane Banks ◽  
Gert Roodt
Keyword(s):  
South African ◽  
Performance Indicators ◽  
Management Practices ◽  
Key Performance Indicators ◽  
Call Centre ◽  
The South ◽  
Web Based ◽  
Call Centres ◽  
Managerial Implications ◽  
Value Add

Orientation: Call centres have become principal channels of communication with customers. Therefore, companies attempt to reduce costs and improve the quality of their interactions with customers simultaneously. These objectives are often conflicting and call centre managers struggle to balance the efficiency and quality priorities of the business.Research purpose: This study explored the key performance indicators that drive management practices in the South African call centre industry in the context of the dilemma between efficiency and quality.Motivation for the study: The South African government has identified call centres as a method of creating jobs and foreign investment. Management practices affect centres’ performance. Understanding these practices will help to achieve these aims.Research design: The researchers used a web-based questionnaire in a survey with South African call centre managers in more than 44 different organisations that represented nine industry sectors.Main findings: This study indicated that the dilemma between efficiency and quality is prevalent in South African call centres and that efficiency key performance indicators drive management practices.Practical/managerial implications: The inconsistencies the study reported mean that South African organisations should assess the alignment between their organisational visions, the strategic intentions of their call centres and the performance measures they use to assess their call centre managers.Contribution/value-add: This study adds to the relatively small amount of empirical research available on the call centre industry in South Africa. It contributes to the industry’s attempt to position itself favourably for local and international outsourcing opportunities.

scholarly journals Selection of procurement systems in the South African construction industry: An exploratory study

2012 ◽  
Vol 12 (1) ◽  
Author(s):  
W. D. Thwala ◽  
M. D. Mathonsi
Keyword(s):  
South Africa ◽  
Information Technology ◽  
Construction Industry ◽  
South African ◽  
Construction Projects ◽  
Market Competition ◽  
The South ◽  
Client Characteristics ◽  
Project Characteristics ◽  
Selection Of

Purpose of this paper: Procurement systems are vital in ensuring the successful implementation of construction projects precisely in all the phases of any particular project. Therefore, this paper aims to investigate in a systematic manner the factors that influence the selection of a procurement system in the South African construction industry. Research methodology: An extensive theory and literature review of procurement systems was conducted. The literature reviewed included a sample of case studies of procurement systems successfully implemented in completed building and civil engineering projects in South Africa. A questionnaire using a four-round Delphi survey method was used to conduct the empirical study in order to obtain participants' opinions about factors influencing the selection of procurement systems as well as the utility value of various procurement systems on each factor as identified. Finally, data analysis of both qualitative and quantitative techniques was performed using the Statistical Package for Social Sciences (SPSS). Findings: After qualitative analysis, findings of the literature reviewed suggest that factors that influence the selection of procurement systems cut across all the phases of the project as identified in this paper. Therefore, these factors are categorically classified into internal and external factors. Factors from the internal environment were further classified into client characteristics and project characteristics, with client characteristics comprising of variables such as clients' level of knowledge and control, political and social consideration, familiarity of procurement systems, competition, funding arrangement, government public/private sector projects and risk allocation whereas project characteristics comprise of factors (variables) such as size and technical complexity of the project, influence of the project life cycle, expedited project delivery, time, quality and price certainty. Factors from the external environment include variables such as market competition, information technology, regulatory environment, natural causes and globalisation. Research limitations: In terms of its scope this study focused on both national and international literature reviews and the empirical survey of this study was conducted within South Africa. Its target participants were limited to civil engineers, quantity surveyors, construction/project managers, architects and contractors located in three provinces of South Africa, namely Gauteng, Mpumalanga and Limpopo Provinces. Value: This study investigates factors that influence the selection of procurement systems in South Africa for the purpose of assisting and guiding construction practitioners in selecting suitable procurement systems for their planned projects. Conclusion: This study demonstrated that due to changes in the construction industry both factors from the internal and external environments such as size and complexity of construction projects, macro and micro economic conditions, political and social and information technology prevailing, traditional procurement method need to be supplemented with contemporary procurement systems in order to meet the new demands of the industry.

THE EFFECTS OF POOR PERFORMANCE ON ROADS INFRASTRUCTURE PROJECT

2020 ◽  
Vol 7 (1) ◽  
Author(s):  
Winnie Mushato ◽  
Nokulunga Xolile Mashwama ◽  
Didibhuku Thwala ◽  
Clinton Aigbavboa
Keyword(s):  
Construction Industry ◽  
South African ◽  
Construction Projects ◽  
Poor Performance ◽  
Cost Overrun ◽  
Skilled Workers ◽  
The South ◽  
Skills Transfer ◽  
Productivity Cost ◽  
Loan Repayment

Good performance increase productivity in the construction projects and it contribute positively to the growth of the South African Economy. The aim of the paper was to investigate the impacts of poor performance on roads infrastructure projects in the Gauteng Province. Questionnaires were distributed to various construction firms which were registered with South African approved council bodies and also with construction industry development board. The questionnaires were sent via emails and dispersed during site and briefing meeting for contractors. 76 out of 100 questionnaires were collected and were used for the study. Random sampling method was used. Research findings revealed that loss of productivity; Cost overrun; disease outbreak; Time overrun; Environmental impact; Conflicts; Disputes between owner and contractor; Loss of skilled workers; stress on the contractor; Reworks were the major impacts on the construction of road infrastructure, in the South African Construction industry. Therefore, cost overrun, and time overruns can be avoided by limiting change and variation orders. In addition, skills transfer is needed so that skilled workers can pass the knowledge to the new manpower before they retired. Poor performance creates stress on the contractor as the contractor will experience the problems such as reworks, termination of contract, and default on loan repayment by the contractor.

scholarly journals Establishing Core Factors of Risk Management Influencing Performance Outcome of Small and Medium Firm's Construction Projects in Gauteng

2020 ◽  
Vol 25 (2) ◽  
pp. 93-127
Author(s):  
Berenger Yembi Renault ◽  
Justus Ngala Agumba ◽  
Nazeem Ansary
Keyword(s):  
Risk Management ◽  
Construction Industry ◽  
South African ◽  
Construction Projects ◽  
Geographical Area ◽  
Risk Identification ◽  
Influential Factors ◽  
Performance Outcome ◽  
Management Factors ◽  
Project Objectives

The quest for delivering successful construction projects has urged South African small and medium enterprises (SMEs) to adopt risk management in their projects. However, it has been evinced that SMEs projects in South Africa especially in the Gauteng province have encountered poor performances. Thus, this article determines core risk management factors influencing project outcome of SMEs. A deductive approach was embraced using a questionnaire. The data were collected from 181 conveniently sampled respondents in Gauteng, graded from Grade 1 to 6 of the CIDB (Construction Industry Development Board) grading system. The Statistical Package for the Social Science (SPSS) version 23 was used to analyse the data by computing exploratory factor analysis and multiple regression analysis. It was revealed that SMEs performance outcome is influenced by eight risk management factors. The influential factors are organisational environment, defining project objectives, resource requirements, risk measurement, risk identification, risk assessment, risk response and action planning and monitoring, review and continuous improvement. The risk management factors established in this article are reliable and valid in projects undertaken by SMEs in the South African construction industry and the findings can serve as a guideline for contractors to achieve success in this context. The study may be repeated in other countries globally, however, it cannot be generalised due to the restrictions pertaining to the geographical area.

scholarly journals Factors driving tax compliance costs of small businesses in the South African construction industry

2019 ◽  
Vol 19 (1) ◽  
Author(s):  
Obert Matarirano ◽  
Germinah E. Chiloane-Tsoka ◽  
Daniel Makina
Keyword(s):  
Construction Industry ◽  
South African ◽  
Small Businesses ◽  
Tax Compliance ◽  
The South ◽  
Compliance Costs
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