Communication breakdowns during business process change projects – Insights from a sociotechnical case study

2021 ◽  
Author(s):  
Deepak Saxena ◽  
Joe McDonagh
Keyword(s):  
Business Process ◽  
Process Change ◽  
Change Projects ◽  
Communication Breakdowns

scholarly journals Formulating optimal business process change decisions using a computational hierarchical change management structure framework

2018 ◽  
Vol 20 (2) ◽  
pp. 207-240 ◽  
Author(s):  
Abdulrahman Alrabiah ◽  
Steve Drew
Keyword(s):  
Change Management ◽  
Business Process ◽  
Strategic Decision ◽  
Maximum Efficiency ◽  
Future Research ◽  
Temporal Constraints ◽  
Process Change ◽  
Content Type ◽  
Management Structure

PurposeThis paper first aims to examine how business process change decisions (BPCDs) were implemented in a government organisation bound by tightly coupled temporal constraints (TTCs). Second, it focuses on how to achieve optimal and efficient BPCDs that require tight compliance with regulators’ temporal constraints. Finally, it formulates a rigorous framework that can facilitate the execution of optimal BPCDs with maximum efficiency and minimal effort, time and cost.Design/methodology/approachDecision-making biases by individuals or groups in organisations can impede optimal BPC implementation; to demonstrate this, a case study is investigated and the formulated framework is applied to tackle these failings.FindingsThe case study analysis shows 76 per cent of the BPCDs implemented were inefficient, mostly because of poor decisions, and these resulted in negative ripple effects. In response, the newly developed hierarchical change management structure (HCMS) framework was used to empower organisations to execute high-velocity BPCDs, enabling them to handle any temporal constraints imposed by regulators or other exogenous factors. The HCMS framework was found to be highly effective, scoring an average improvement of more than 100 per cent when measured using decision quality dimensions. This paper would be of value for business executives and strategic decision makers engaging with BPC.Research limitations/implicationsThe HCMS framework has been applied in a single case study as a proof of concept. Future research could extend its application to broader domains that have multi-attribute structures and environments. The evaluation processes of the proposed framework are based on subjective metrics. Causal links from the framework to business process metrics will provide a more complete performance picture.Practical implicationsThe outcome of this research assists in formulating a systematic BPCD framework that is otherwise unavailable. The practical use of the proposed framework would potentially impact on quality outcomes for organisations. The model is derived from decision trees and analytical hierarchical processes and is tailored to address this problematic area. The proposed HCMS framework would help organisations to execute efficient BPCDs with minimal time, effort and cost. The HCMS framework contributes to the academic literature on BPCD that leverages diverse stakeholders to engage in BPC initiatives.Originality/valueThe research presents a novel framework –HCMS – that provides a platform for organisations to easily determine and solve hierarchical decision structure problems, thereby allowing them to efficiently automate and institutionalise optimal BPCDs.

scholarly journals Using Process Maps for Simulation Modelling in Business Process Change Projects

10.28945/3034 ◽  
2006 ◽  
Author(s):  
Ales Popovic ◽  
Mojca Indihar Stemberger ◽  
Jurij Jaklic
Keyword(s):  
Business Process ◽  
Simulation Modelling ◽  
Process Modelling ◽  
Process Change ◽  
Business Process Modelling ◽  
Process Maps ◽  
Project Group ◽  
Change Projects ◽  
Early Phases

There are several techniques and tools that attempt to effectively represent different modelling perspectives according to business process modelling purpose and goals. One of widely used techniques for process modelling is process maps. The technique is based on flowcharts and one of its most important advantages, that is extremely important in early phases of business process change projects, is that models are easily understandable to all members of a project group. It is believed that this technique can provide only basic facilities in representing processes and is inappropriate for simulation. The main objective of this paper is to show that process maps have all elements required for simulation and that they have some other benefits, very important for business process renovation, that are discussed in the paper.

Decomposition by Instrumental Instruction

2010 ◽  
pp. 128-145
Author(s):  
Karim A. Remtulla
Keyword(s):  
Business Process ◽  
Cultural Change ◽  
Cultural Critique ◽  
Process Technology ◽  
Process Change ◽  
Knowledge Based ◽  
Holistic Understanding ◽  
E Learning ◽  
Industry Trends

This chapter undertakes a socio-cultural critique of the ‘instrumental instruction’ workplace e-learning scenario. This scenario includes workplace e-leaning interventions that are designed to culturally decompose the workforce through abilities, beliefs, and behaviours. The goal is to use workplace e-learning to make workers more able to cope with periodic and on-going ICT innovation and business process change within organizations. An exploratory case study brings together the elements of process, technology, and culture. This provides a more holistic understanding of the experiences of the workforce and management when it comes to continuous ICT innovation, business process change, and a culture of instrumentalism. All this bears significant socio-cultural impacts on the workforce that come about through the workplace e-learning scenario of instrumental instruction. Socio-cultural insensitivity from workplace e-learning, in this scenario, comes from the basic, unquestioned assumption that workers are essentially socially flawed and culturally inferior; accountable for overcoming their socio-cultural flaws and inferiorities; and, need to be decomposed by workplace e-learning, through abilities, beliefs and behaviours, to meet the expectations of the infallible and commodified workplace. Workplace e-learning is now increasingly relied upon by organizations to provide the instrumental instruction that brings about cultural change in the workforce in terms of cultural decomposition of the workforce. In the wider marketplace, technological innovation in the ICT sector, accompanied by business process change in organizations, continues to culturally influence workplace e-learning industry trends and strategies. Workplace e-learning industry trends and strategies also culturally shape workplace e-learning. Instrumental instruction from workplace e-learning thus signifies the instrumentalization of instruction for workers, by workplace e-learning through their abilities, beliefs and behaviours, to culturally decompose the workforce for a knowledge- based workplace.

Business Process Change through Trusted Third Party Repository (TTPR): A Case Study of the CeDA in Korea

2013 ◽  
Author(s):  
Namdo Cho
Keyword(s):  
Business Process ◽  
Third Party ◽  
Process Change ◽  
Trusted Third Party ◽  
New Model ◽  
Digital Repositories

This study introduces new model of digital repositories called Trusted Third Party Repository (TTPR) in Korea, its service offerings and business impacts. As a government approved institution, TTPR offers third party archiving service, creates and verifies certificates for the retained e-documents, and plays a role as a trusted intermediary of e-documents exchange.Cette étude propose un nouveau modèle de dépôt numérique appelé Trusted Third Party Repository (TTPR) appliqué en Corée, une gamme de services et leurs impacts sur les affaires. Approuvés par le gouvernement, les TTPR sont des institutions qui offrent des services d’archivage, créent et valident des certificats pour les documents électroniques conservés et jouent un rôle en tant qu’intermédiaires de confiance garants de l’échange de documents électroniques. 

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