scholarly journals ERP System Implementation and Business Process Change: Case Study of a Pharmaceutical Company

2005 ◽  
Vol 13 (1) ◽  
pp. 11 ◽  
Author(s):  
Vesna Bosilj-Vuk�i� ◽  
Mario Spremi�
Keyword(s):  
Pharmaceutical Company ◽  
Business Process ◽  
System Implementation ◽  
Process Change ◽  
Erp System

scholarly journals Formulating optimal business process change decisions using a computational hierarchical change management structure framework

2018 ◽  
Vol 20 (2) ◽  
pp. 207-240 ◽  
Author(s):  
Abdulrahman Alrabiah ◽  
Steve Drew
Keyword(s):  
Change Management ◽  
Business Process ◽  
Strategic Decision ◽  
Maximum Efficiency ◽  
Future Research ◽  
Temporal Constraints ◽  
Process Change ◽  
Content Type ◽  
Management Structure

PurposeThis paper first aims to examine how business process change decisions (BPCDs) were implemented in a government organisation bound by tightly coupled temporal constraints (TTCs). Second, it focuses on how to achieve optimal and efficient BPCDs that require tight compliance with regulators’ temporal constraints. Finally, it formulates a rigorous framework that can facilitate the execution of optimal BPCDs with maximum efficiency and minimal effort, time and cost.Design/methodology/approachDecision-making biases by individuals or groups in organisations can impede optimal BPC implementation; to demonstrate this, a case study is investigated and the formulated framework is applied to tackle these failings.FindingsThe case study analysis shows 76 per cent of the BPCDs implemented were inefficient, mostly because of poor decisions, and these resulted in negative ripple effects. In response, the newly developed hierarchical change management structure (HCMS) framework was used to empower organisations to execute high-velocity BPCDs, enabling them to handle any temporal constraints imposed by regulators or other exogenous factors. The HCMS framework was found to be highly effective, scoring an average improvement of more than 100 per cent when measured using decision quality dimensions. This paper would be of value for business executives and strategic decision makers engaging with BPC.Research limitations/implicationsThe HCMS framework has been applied in a single case study as a proof of concept. Future research could extend its application to broader domains that have multi-attribute structures and environments. The evaluation processes of the proposed framework are based on subjective metrics. Causal links from the framework to business process metrics will provide a more complete performance picture.Practical implicationsThe outcome of this research assists in formulating a systematic BPCD framework that is otherwise unavailable. The practical use of the proposed framework would potentially impact on quality outcomes for organisations. The model is derived from decision trees and analytical hierarchical processes and is tailored to address this problematic area. The proposed HCMS framework would help organisations to execute efficient BPCDs with minimal time, effort and cost. The HCMS framework contributes to the academic literature on BPCD that leverages diverse stakeholders to engage in BPC initiatives.Originality/valueThe research presents a novel framework –HCMS – that provides a platform for organisations to easily determine and solve hierarchical decision structure problems, thereby allowing them to efficiently automate and institutionalise optimal BPCDs.

scholarly journals ERP Enhancement to Accommodate Business Process in Furnishing Company

2015 ◽  
Vol 2 (1) ◽  
pp. 11-19
Author(s):  
Deny Firmansyah
Keyword(s):  
Business Process ◽  
Retail Store ◽  
Erp Implementation ◽  
Erp System ◽  
Distribution Company ◽  
Business Flow

Avoiding customization to enhance of an ERP implementation consider as one of successful keyfactor. Within this paper, the writer tries to answer the question of “The expectation of ERP able tofit in with company business flow in a standard way and why enhancing the system is almost notavoidable”.To answer this question, the writer will use a case study of a furnishing distribution company or thesupplier to retail store in the process of integration of ERP system with logistic process.

scholarly journals Desired Impact of an ERP Implementation on the Quality of Information

2018 ◽  
Vol 4 (336) ◽  
pp. 117-135
Author(s):  
Artur Jabłoński ◽  
Marta Kawczyńska ◽  
Żaneta Pietrzak ◽  
Tomasz Wnuk-Pel
Keyword(s):  
Management Accounting ◽  
System Implementation ◽  
Erp Implementation ◽  
Quality Of Information ◽  
Erp System ◽  
The Impact ◽  
A Company

This paper aims to present the expectations of the employees of the company in which the study has been conducted in terms of the impact of an ERP system implementation on the quality of information, in particular the information generated by the system of management accounting. To achieve the research objective, the authors conducted a case study using a questionnaire. The survey was conducted in a company which was implementing an ERP system. The results allow to conclude that the expectations of its employees in relation to the improvement of the quality of information were high. In particular, they desired an improvement in terms of speed of obtaining information and an increase in its accuracy. The respondents felt that the implemented system would be significantly useful in their work, mainly by supporting its most important aspects and improving control.

Decomposition by Instrumental Instruction

2010 ◽  
pp. 128-145
Author(s):  
Karim A. Remtulla
Keyword(s):  
Business Process ◽  
Cultural Change ◽  
Cultural Critique ◽  
Process Technology ◽  
Process Change ◽  
Knowledge Based ◽  
Holistic Understanding ◽  
E Learning ◽  
Industry Trends

This chapter undertakes a socio-cultural critique of the ‘instrumental instruction’ workplace e-learning scenario. This scenario includes workplace e-leaning interventions that are designed to culturally decompose the workforce through abilities, beliefs, and behaviours. The goal is to use workplace e-learning to make workers more able to cope with periodic and on-going ICT innovation and business process change within organizations. An exploratory case study brings together the elements of process, technology, and culture. This provides a more holistic understanding of the experiences of the workforce and management when it comes to continuous ICT innovation, business process change, and a culture of instrumentalism. All this bears significant socio-cultural impacts on the workforce that come about through the workplace e-learning scenario of instrumental instruction. Socio-cultural insensitivity from workplace e-learning, in this scenario, comes from the basic, unquestioned assumption that workers are essentially socially flawed and culturally inferior; accountable for overcoming their socio-cultural flaws and inferiorities; and, need to be decomposed by workplace e-learning, through abilities, beliefs and behaviours, to meet the expectations of the infallible and commodified workplace. Workplace e-learning is now increasingly relied upon by organizations to provide the instrumental instruction that brings about cultural change in the workforce in terms of cultural decomposition of the workforce. In the wider marketplace, technological innovation in the ICT sector, accompanied by business process change in organizations, continues to culturally influence workplace e-learning industry trends and strategies. Workplace e-learning industry trends and strategies also culturally shape workplace e-learning. Instrumental instruction from workplace e-learning thus signifies the instrumentalization of instruction for workers, by workplace e-learning through their abilities, beliefs and behaviours, to culturally decompose the workforce for a knowledge- based workplace.

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