“I want you back”: On the strategic roles of boundary spanners in supplier switching-back processes

2020 ◽  
Vol 91 ◽  
pp. 234-245 ◽  
Author(s):  
León A. Poblete ◽  
Anna Bengtson
Keyword(s):  
Boundary Spanners ◽  
Supplier Switching

scholarly journals Boundary Spanning Roles and Power in Educational Partnerships

AERA Open ◽  
2021 ◽  
Vol 7 ◽  
pp. 233285842110168
Author(s):  
Christopher M. Wegemer ◽  
Jennifer R. Renick
Keyword(s):  
Educational Outcomes ◽  
Boundary Spanning ◽  
Comparative Case Study ◽  
Task Orientation ◽  
Boundary Spanners ◽  
Educational Partnerships ◽  
Field Notes ◽  
Reflexive Analysis

Research-practice partnerships (RPPs) offer promising approaches to improve educational outcomes. Navigating boundaries between contexts is essential for RPP effectiveness, yet much work remains to establish a conceptual framework of boundary spanning in partnerships. Our longitudinal comparative case study draws from our experiences as graduate student boundary spanners in three long-term partnerships to examine boundary spanning roles in RPPs, with particular attention to the ways in which power permeates partnership work. Using qualitative, critically reflexive analysis of meeting artifacts and field notes, we found that our boundary spanning roles varied along five spectrums: institutional focus, task orientation, expertise, partnership disposition, and agency. Our roles were shaped by the organizational, cultural, relational, and historical features of the partnerships and contexts of interaction. We aim to promote the development of effective RPP strategies by leveraging the perspectives and positionality of graduate students in order to advance understanding of boundary spanning roles.

scholarly journals Costing the cold: Connecting fuel poverty & supplier switching in Wellington, New Zealand

2021 ◽  
Author(s):  
◽  
Sam McLean
Keyword(s):  
New Zealand ◽  
Electricity Market ◽  
Low Cost ◽  
Colonial History ◽  
Electricity Prices ◽  
Energy Services ◽  
Poor Households ◽  
Competitive Prices ◽  
Supplier Switching ◽  
Equitable Outcomes

<p>Fuel poverty describes the inability of households to afford adequate energy services, such as space heating. In New Zealand, where 25% of households are estimated to be ‘fuel poor’, high electricity prices in a restructured electricity market have an important influence on fuel poverty. However, the ability of the New Zealand Government to regulate these high electricity prices is constrained. Consequently, there is a strong reliance on consumers to switch energy suppliers, which promotes competitive prices and in turn regulates the price of electricity. In contrast to energy efficiency improvements, switching offers fuel poor households a low-cost opportunity to improve the short-term affordability of energy services. Yet, switching is suggested to not benefit fuel poor households who are in most need of affordable energy.  This thesis explored the relationship between fuel poverty and supplier switching in Wellington, New Zealand through a geographic lens. First, a new approach to identifying fuel poverty in New Zealand was applied. Using geographic information systems (GIS), a fuel poverty index was calculated to identify fuel poverty in Wellington at meshblock level. Spatial analysis of the index revealed the complexity of identifying fuel poverty and the extent to which the spatial distribution of fuel poverty in Wellington is shaped by the city’s colonial history. The index was then used to identify survey participants through which a survey was conducted exploring Wellington households’ switching behaviours. In a competitive market, consumers are expected to switch according to economically rational behaviours. However, switching behaviours in the survey sample were influenced by factors other than these economically rational behaviours. Integrating the findings of this thesis supports suggestions that switching is not benefiting the fuel poor. Finally, this thesis sheds light on the extent to which an understanding of the geography of fuel poverty can be applied towards improving the effectiveness of policy and equitable outcomes for fuel poor households.</p>

scholarly journals Costing the cold: Connecting fuel poverty & supplier switching in Wellington, New Zealand

2021 ◽  
Author(s):  
◽  
Sam McLean
Keyword(s):  
New Zealand ◽  
Electricity Market ◽  
Low Cost ◽  
Colonial History ◽  
Electricity Prices ◽  
Energy Services ◽  
Poor Households ◽  
Competitive Prices ◽  
Supplier Switching ◽  
Equitable Outcomes

<p>Fuel poverty describes the inability of households to afford adequate energy services, such as space heating. In New Zealand, where 25% of households are estimated to be ‘fuel poor’, high electricity prices in a restructured electricity market have an important influence on fuel poverty. However, the ability of the New Zealand Government to regulate these high electricity prices is constrained. Consequently, there is a strong reliance on consumers to switch energy suppliers, which promotes competitive prices and in turn regulates the price of electricity. In contrast to energy efficiency improvements, switching offers fuel poor households a low-cost opportunity to improve the short-term affordability of energy services. Yet, switching is suggested to not benefit fuel poor households who are in most need of affordable energy.  This thesis explored the relationship between fuel poverty and supplier switching in Wellington, New Zealand through a geographic lens. First, a new approach to identifying fuel poverty in New Zealand was applied. Using geographic information systems (GIS), a fuel poverty index was calculated to identify fuel poverty in Wellington at meshblock level. Spatial analysis of the index revealed the complexity of identifying fuel poverty and the extent to which the spatial distribution of fuel poverty in Wellington is shaped by the city’s colonial history. The index was then used to identify survey participants through which a survey was conducted exploring Wellington households’ switching behaviours. In a competitive market, consumers are expected to switch according to economically rational behaviours. However, switching behaviours in the survey sample were influenced by factors other than these economically rational behaviours. Integrating the findings of this thesis supports suggestions that switching is not benefiting the fuel poor. Finally, this thesis sheds light on the extent to which an understanding of the geography of fuel poverty can be applied towards improving the effectiveness of policy and equitable outcomes for fuel poor households.</p>

scholarly journals Project leaders as boundary spanners: Relational antecedents and performance outcomes

2012 ◽  
Vol 30 (6) ◽  
pp. 708-722 ◽  
Author(s):  
Sébastien Brion ◽  
Vincent Chauvet ◽  
Barthélémy Chollet ◽  
Caroline Mothe
Keyword(s):  
Performance Outcomes ◽  
Boundary Spanners ◽  
And Performance

Conceptualizing the supplier switching process: an example from public procurement

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Anne-Maria Holma ◽  
Anu Bask ◽  
Antti Laakso ◽  
Dan Andersson
Keyword(s):  
Process Development ◽  
Public Procurement ◽  
Process Models ◽  
Switching Process ◽  
Service Process ◽  
Content Type ◽  
Relationship Initiation ◽  
Supplier Switching ◽  
Private And Public ◽  
The Impact

Purpose This paper aims to develop a framework for switching a service supplier in a supply network. Design/methodology/approach The study builds on existing literature in the field of purchasing and supply management, public procurement (PP) and the Industrial Marketing and Purchasing approach, as well as on an illustrative example case, from the PP context, of a supplier switch in a service delivery process. Findings During a switching process, the buyer must simultaneously manage the ending of a relationship with the incumbent supplier and the beginning of a relationship with a new supplier. Collaboration with the focal suppliers to develop a service process with standardized components prevents disruptions in the service processes and reduces the impact of the switch on the wider network. Research limitations/implications The conceptualization suggested in this paper needs to be further explored in different empirical contexts to assess its practical adequacy. Practical implications Practitioners responsible for service procurement can use the findings to develop collaboration with suppliers, both when it comes to service process development and to the switching process. Furthermore, the authors highlight the importance of ending competencies and the development of an exit plan to conduct a “beautiful exit.” Originality/value The paper integrates relationship initiation and ending studies, as well as procurement process models to develop a refined switching process framework. Many PPs rely on short-term relationships due to the legal obligation to frequently invite suppliers to tender, thus understanding the supplier switching process is important both for private and public sector actors.

Forging connections: The role of ‘boundary spanners’ in globalising clusters and shaping cluster evolution

2021 ◽  
pp. 030913252110387
Author(s):  
Di Wu
Keyword(s):  
Boundary Spanning ◽  
Discursive Construction ◽  
Boundary Spanners ◽  
Production Networks ◽  
Global Production Networks ◽  
Boundary Spanner ◽  
Evolutionary Economic ◽  
Cluster Evolution ◽  
Global Connections

Synthesising the endogenous-centred evolutionary economic geography perspective, and the globally oriented ‘global pipelines’ and global production networks frameworks, this article develops the ‘boundary spanner’ concept to propose a theoretical framework to illustrate how resourceful actors, as boundary spanners, globalise clusters and in turn drive cluster evolution. This framework comprises four interrelated cluster boundary-spanning functions, namely, discursive construction, innovation promotion, production coordination and market reach. This article aims to advance the cluster literature by unpacking how clusters’ global connections are constructed and maintained, conceptualising the multidimensional role of the agency of boundary spanners and demonstrating boundary spanners’ contributions to cluster evolution.

Collaborative Performance Management in Interfirm Relationships

2016 ◽  
Vol 28 (3) ◽  
pp. 25-48 ◽  
Author(s):  
Henri C. Dekker ◽  
Rong Ding ◽  
Tom Groot
Keyword(s):  
Information Sharing ◽  
Performance Management ◽  
Management Practices ◽  
Environmental Variability ◽  
Asset Specificity ◽  
Measurement Information ◽  
Boundary Spanners ◽  
Interfirm Relationships ◽  
Performance Information ◽  
Collaborative Performance

ABSTRACT In this study, we examine how firms' collaborative objectives influence their use of performance management practices in interfirm relationships. We conceptualize collaborative performance management to include three interrelated practices: measurement of interfirm performance, information sharing, and interaction between boundary spanners of partner firms. Prior research has related firms' interfirm control choices to transaction risk as proxied by “given” transaction characteristics. We hypothesize that transaction characteristics are determined by the strategic importance of the collaboration (manifested by the importance of firms' collaborative objectives) and, in turn, influence the use of firms' performance management practices. Analysis of survey data supports our hypotheses that strategic importance of the collaboration is associated with transaction characteristics (i.e., with asset specificity, transaction scope, task interdependencies, and environmental variability), which, in turn, mediate the influence of collaborative objectives on the use of performance management practices. We also find that performance measurement, information sharing, and boundary spanner interaction are used as complementary practices in the management of interfirm relationships.

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