Strategic Planning Needs the Right Information

There is a need to undertake a considerable research and analysis project to search out and gather the requisite information required for business development. A prerequisite is the need to better understand what is meant by the terms data and information, as they are often used interchangeably. What kind of information is required for business development, and where and how it can be found? There is the ‘hard' transaction data from software applications that help manage operations. This data is provided by the information system and can give strategic performance information. A review of the staff competencies can indicate the potential for business advantage. It is helpful to discover the dependencies between business activities. The complexity and volume of data to be searched and analysed indicates a need for a special information management project. It is imperative to store the information appropriately with a clear architectural structure for easy retrieval.

Evaluasi Sistem Informasi Dosen pada ITB Stikom Bali Menggunakan Metode PIECES (Performance Information Economics Control Efficiency and Service)

ITB STIKOM BALI is an educational institution that uses a lecturer information system to help work. However, there are still some obstacles regarding how effective the lecturers' satisfaction is in using the Lecturer Information System. This research is focused on the analysis of the effectiveness of satisfaction using the Lecturer Information System as measured by the PIECES variables. The population of this study includes all active lecturers who use the lecturer information system as many as 155 people. The samples were determined by applying the SRS (Simple Random Sampling) technique using tables developed by Isaac and Michael. Of the 155 populations based on the 10% significance calculation selected to get a total of 99 samples, data collection was carried out by giving a questionnaire to all samples and there were as many as 93 people that returned it. The technique used to evaluate the Lecturer Information System is the PIECES method which focuses on 6 variables; Performance, Information, Economic, Control, Efficiency, and Service. This technique is more suitable to use and can focus on measuring the accuracy of each variable. To measure the level of user satisfaction from each variable, the questionnaire had 17 statements using a Likert scale to determine the value of the user's opinion on the system. The results of the analysis were obtained from the calculation of the questionnaire value of all respondents using the satisfaction calculation formula developed by Kaplan and Norton. From the reference criteria for the assessment of satisfaction, the results of the analysis show that the average value is 3.4 - 4.91, which means that users are satisfied using the Lecturer Information System with details of the scores on the variables Performance 4.19, Information 4.16, Economic 4.26, Control 3.85, Efficiency 4.23, and Service 4.21. It can be concluded that the use of Lecturer Information Systems statistically shows that it is quite effective. After getting the results of the value of each variable, a summary of recommendations will be given based on the smallest value in the sub-variables in each variable that received dissatisfied and very dissatisfied responses from the average questionnaire value.

NPO Web-Based Accountability: How Can We Know If NPOs Are Doing Good Things?

This study develops a comprehensive but practical framework for not-for-profit organization (NPO) web-based accountability involving (a) disclosure of operations, financial performance, and social performance, and (b) dialogue; and investigates it in the practices of five Australian NPO award finalists and 160 NPOs more broadly. The findings highlight NPOs’ web-based accountability focused on operational disclosure, promoting NPOs’ activities and mission. However, financial and social performance disclosure was lacking, despite financial performance information being publicly available on the government regulator’s website. Furthermore, the use of online platforms to promote dialogue and exchange was limited. The study suggests that regulatory requirements play an important role in strengthening NPOs’ accountability, and the lack of social performance reporting means it is still unclear what “good things” NPOs are doing.

ANALISIS LAPORAN KEUANGAN DI PERUSAHAAN

The financial performance of a company can be interpreted as a good prospect or future, growth and development potential for the company. Financial performance information is needed to assess potential changes in economic resources, which may be controlled in the future and to predict the production capacity of existing resources. By using ratio analysis, based on data from financial statements, it will be possible to know the financial results that have been achieved in the past, to know the weaknesses of the company, as well as the results that are considered quite good.

Policy innovation through the application of E-government: Case of Bandung championship in assessment information system program

<p>One of the applications of e-government in Indonesia is the Assessment Information system implemented in the city of Bandung since 2014 where. This e-government innovation is technology-based which makes assessment instruments for leaders and the people of Bandung to assess the performance of the sub-district and village heads. It's just that the lack of community participation makes this application not work according to its function, with qualitative research methods and using the theory of the author's vision to see the readiness of the apparatus and society in implementing this program. This research shows that the performance of the SIP application has not provided the maximum expected output. The not optimal SIP application is due to several factors. There is a need for comprehensive evaluation and improvement, building intensive communication and collaboration between operators and verifiers at the city government and sub-district levels.</p><div class="WordSection1"><p><em><strong>Keywords:</strong></em><em> </em><em>D</em><em>ecision-making</em><em>, </em><em>E-Government, </em><em>Policy </em><em>In</em><em>n</em><em>o</em><em>vation</em><strong><em>,</em></strong><em> Readiness, Performance Information System</em><em></em></p></div><p><em><br clear="all" /></em></p>

A STUDY OF EFFICIENCY MANAGEMENT IN NEW ZEALAND PUBLIC HOSPITAL SERVICES

<p>There is increasing policy interest in ensuring that resources are used efficiently within New Zealand public hospitals which are under increasing constraint. This thesis presents a narrative based on a qualitative analysis of the impact of the regular provision of efficiency management information on manager behaviour and achievements based on a single exploratory case study research of 11 senior service managers in New Zealand’s largest public hospital. How performance information is currently used by service managers is unknown. The research questions seek to understand to what extent managers’ use the information, what behaviours and actions result, if these managers know what they need to learn to improve performance, and what barriers impede their actions. A qualitative research design was used to collect data from hospital service managers over a six month period. A model for a three stage information response was re-developed from existing processes and applied to the service managers who all received the hospital’s routine monthly performance information; while some participants also received specific efficiency related information. In each of the months, the participant’s perceptions of the performance information and the management of service improvement was obtained. The methodological approach is inductive using both observational and ethnographic approaches to collect qualitative data from regular surveys and interviews with participants. The findings appear to show enhanced collaboration in performance improvement discussions by managers who are provided with the specific performance information than is seen in those managers provided with the routine hospital management information. The enhanced collaboration appears to lead to greater improvements in service efficiency. The qualitative data provides a rich supplementary database of the participant managers’ experience of using performance management information, and from applying a formal Thematic Analysis (TA), management themes are identified to define the experience of the hospital service managers in using performance information. The TA provides a deeper understanding of the use of performance information by hospital service managers. The four themes were identified as: (1) direct leadership, (2) operational feedback; (3) performance signal; and (4) management development. These provide contextual meaning to purposeful management response and performance improvement.</p>

A STUDY OF EFFICIENCY MANAGEMENT IN NEW ZEALAND PUBLIC HOSPITAL SERVICES

<p>There is increasing policy interest in ensuring that resources are used efficiently within New Zealand public hospitals which are under increasing constraint. This thesis presents a narrative based on a qualitative analysis of the impact of the regular provision of efficiency management information on manager behaviour and achievements based on a single exploratory case study research of 11 senior service managers in New Zealand’s largest public hospital. How performance information is currently used by service managers is unknown. The research questions seek to understand to what extent managers’ use the information, what behaviours and actions result, if these managers know what they need to learn to improve performance, and what barriers impede their actions. A qualitative research design was used to collect data from hospital service managers over a six month period. A model for a three stage information response was re-developed from existing processes and applied to the service managers who all received the hospital’s routine monthly performance information; while some participants also received specific efficiency related information. In each of the months, the participant’s perceptions of the performance information and the management of service improvement was obtained. The methodological approach is inductive using both observational and ethnographic approaches to collect qualitative data from regular surveys and interviews with participants. The findings appear to show enhanced collaboration in performance improvement discussions by managers who are provided with the specific performance information than is seen in those managers provided with the routine hospital management information. The enhanced collaboration appears to lead to greater improvements in service efficiency. The qualitative data provides a rich supplementary database of the participant managers’ experience of using performance management information, and from applying a formal Thematic Analysis (TA), management themes are identified to define the experience of the hospital service managers in using performance information. The TA provides a deeper understanding of the use of performance information by hospital service managers. The four themes were identified as: (1) direct leadership, (2) operational feedback; (3) performance signal; and (4) management development. These provide contextual meaning to purposeful management response and performance improvement.</p>

How relative performance information affects employee behavior: a systematic review of empirical research

PurposeThis paper provides an overview of the empirical findings on how relative performance information (RPI) affects employee behavior. Additionally, the review identifies future research opportunities based on a systematic analysis of the literature that incorporates findings across several disciplines and provides replicable, extensive coverage.Design/methodology/approachThis paper addresses a research gap via synthesis, drawing on the empirical literature identified and analyzed systematically. A conceptual framework is developed to integrate the studies.FindingsThe effect of RPI on performance through enhanced effort is positive; moreover, publicity and performance-dependent compensation strengthen the effect. However, RPI has also been found to increase sabotage among employees, and it can lead to less honest reporting. Future research could examine critical mediators and moderators of the RPI-performance relationship and thus complement the findings. Additionally, the effects of group-based RPI remain underrepresented. Future work could help to assess in greater detail how RPI interacts with culture and norms and whether RPI is due to personal expectations. There is also room for further research regarding the effects of RPI on cooperation, its consequences for learning, how it affects budgeting decisions and its implications for risk taking.Originality/valueThis paper presents the first literature review in the field of RPI. It provides synthesized knowledge about whether RPI is beneficial or detrimental to organizational performance.