This chapter attempts to extract factors which promote the introduction and usage of ICT by SMEs (small- and medium-sized enterprises) through the method of mail surveys and in-depth interviews conducted in two of the largest SME clusters in Japan, Higashi-Osaka and Ohta Ward, Tokyo. The questionnaire was sent to more than 6,000 SMEs there, and received nearly 1,200 replies. Questions are related to company characteristics and purposes for ICT use. Moreover, the followings indexes are selected which present the degree of ICT use by SMEs: (i) software that contributes to efficient utilization of managerial resources; and (ii) Internet usage. Based on these data, factors are extracted by utilizing the regression methods such as OLS, logit and probit estimation. Among them, the most important elements in promoting ICT use are found to be a future-oriented vision for SMEs such as expectations for restructuring business process through ICT, and managerial orientations.
An Empirical Analysis of the Impact of Information Capabilities Design on Business Process Outsourcing Performance
