The influence of emoji meaning multipleness on perceived online review helpfulness: The mediating role of processing fluency

2022 ◽  
Vol 141 ◽  
pp. 299-307
Author(s):  
Ruijuan Wu ◽  
Jiuqi Chen ◽  
Cheng Lu Wang ◽  
Liying Zhou
Keyword(s):  
Processing Fluency ◽  
Online Review ◽  
Mediating Role ◽  
Review Helpfulness

Brand equity, online reviews, and message trust: the moderating role of persuasion knowledge

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Fayez Ahmad ◽  
Francisco Guzmán
Keyword(s):  
Brand Equity ◽  
Experimental Studies ◽  
Online Reviews ◽  
Review Literature ◽  
Online Review ◽  
Persuasion Knowledge ◽  
Content Type ◽  
Mediating Role ◽  
The Relationship

Purpose This paper aims to investigate whether a message from a brand with stronger brand equity generates more trust than a message from a brand with lower brand equity, and thus is more likely to encourage consumers to write online reviews. This paper also explores what happens when consumers become aware that brands are trying to persuade them to write a review. Design/methodology/approach Through three experimental studies, where participants were randomly assigned to a brand that has either a stronger or weaker brand equity, participants’ intention to write reviews was measured. Trust in the message was measured to study its mediating role, and persuasion knowledge of the participants was manipulated to investigate its moderating effect. Findings The findings confirm that consumers are more likely to write online reviews when a message comes from a brand that has stronger brand equity, trust in the message mediates the relationship between brand equity and consumer intention to write an online review, and persuasion knowledge has a differential effect on consumer intention to write reviews. Originality/value The study adds to the brand equity and online review literature by providing evidence that a higher level of consumer trust on brands that have stronger brand equity leads to an increased intention to write a review for the brand. It also shows that consumers’ awareness of the motive of the brand is more beneficial for brands with strong brand equity, contributing to persuasion knowledge literature.

Should spokes-characters be dynamic? The interaction effects of spokes-character dynamism and brand personality on consumers’ evaluation

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Ning Zhang ◽  
Liqin Yu ◽  
Alex S.L. Tsang ◽  
Nan Zhou
Keyword(s):  
Interaction Effect ◽  
Brand Personality ◽  
Processing Fluency ◽  
Control Group ◽  
Content Type ◽  
Consumer Evaluation ◽  
Mediating Role ◽  
High Dynamic ◽  
Dynamic Imagery

Purpose The purpose of this paper is to examine the interaction effects of spokes-character dynamism (high vs low) and brand personality (sincere vs competent) on consumers’ evaluation and the mediating role of processing fluency. Design/methodology/approach Two experiments were conducted to test the hypotheses. Study 1 establishes the interaction effect between evoked spokes-character dynamism and brand personality on brand trust and examines the mediating role of processing fluency. By introducing a control group and using purchase intention as the dependent variable, Study 2 further extends the results of Study 1. Findings The results of Studies 1 and 2 show that for sincere brands, spokes-characters with high dynamic imagery contribute to significantly higher consumer evaluation than the control group and the group of spokes-characters with low dynamic imagery. However, for competent brands, spokes-characters with low dynamic imagery contribute to significantly higher consumer evaluation than the control group and the group of spokes-characters with high dynamic imagery. In addition, processing fluency mediates the interaction effect between evoked spokes-character dynamism and brand personality on consumers’ evaluation. Research limitations/implications The studies considered only one method, “frozen motion,” to evoke perceived movement. Further studies using other methods are needed to allow for generalization. Practical implications The discerning use of dynamic imagery in spokes-character design involving advertisements may aid marketers in maximizing spokes-characters’ effect on consumers’ evaluation. Originality/value The perceived movement of spokes-characters is integrated into the cognition of brand personality. Marketers should take into account how the match between spokes-character dynamism and brand personality may influence consumers’ evaluation of the brand.

Implicit vs explicit expression on advertising in a cross-cultural study: the mediating role of processing fluency and number of alternatives

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
JaeHyun Yoon ◽  
Hanku Kim
Keyword(s):  
Explicit Expression ◽  
Mediating Effect ◽  
Processing Fluency ◽  
Content Type ◽  
Mediating Role ◽  
Cross Cultural Study ◽  
Practical Guidelines ◽  
Factor Design ◽  
Implicit Expressions

PurposeThis study aims to examine the moderating effect of culture on the phrase expression type that affects product attitude. Moreover, to identify the mechanism by which these effects occur, the authors investigated the mediating role of processing fluency, and examined how such a mediating effect of processing fluency varies with number of alternatives.Design/methodology/approachThree experiments were conducted to verify the hypotheses presented in this study. Experiment 1 tested the effects of phrase expression type and culture on product attitude; a two-factor design (phrase expression type: explicit expression vs implicit expression) was applied, and culture was classified according to nationality. Experiment 2 tested the mediating effect of processing fluency on product attitude, using the same approach as Experiment 1. Experiment 3 tested the moderated mediating role of the number of alternatives, a between-group experimental design of 2 (phrase expression: explicit expression vs implicit expression) × 2 (number of alternatives: many vs few) was applied.FindingsExperiment 1's results demonstrate that product attitude is more favorable when implicit expressions are used for Asians, whereas it is more favorable with explicit expressions for Westerners. Experiment 2 verifies that the interaction effect between phrase expression type and culture on product attitude is mediated by processing fluency. Experiment 3's results demonstrate that the number of alternatives moderates the mediating role of processing fluency for Westerners, but has no effect on the processing fluency for Asians.Originality/valueThis study provides novel insights and expands the field of study of phrase expression types by separating the ambiguous boundaries among phrase presentation types. Furthermore, this study provides practical guidelines for establishing effective advertising strategies for companies by suggesting suitable phrase expression types based on culture.

When profile photos matter: the roles of reviewer profile photos in the online review generation and consumption processes

2020 ◽  
Vol 14 (4) ◽  
pp. 391-412
Author(s):  
Jong Min Kim ◽  
Miyea Kim ◽  
Sookyoung Key
Keyword(s):  
Sample Size ◽  
Critical Role ◽  
Experimental Studies ◽  
Online Reviews ◽  
Online Review ◽  
Generation Process ◽  
Content Type ◽  
Managerial Implications ◽  
Review Helpfulness

Purpose Many online review sites, such as TripAdivisor.com, encourage review posters to upload a profile photo to improve the perceived reliability of online reviews. This study aims to examine the roles of reviewer profile photos in the online review generation and consumption processes. Design/methodology/approach Data were collected via Amazon MTurk. Two experimental studies were conducted. Study 1 had a sample size of 106 respondents. In Study 1, this paper examined the role of a reviewer profile photo in the online review generation process. Study 2 had a sample size of 482 respondents. In Study 2, this paper examined the role of a reviewer profile photo in the online review consumption process under two different circumstances, namely, comprehensive and incomprehensive review text. Findings The findings show that reviewer profile photos play different roles when consumers generate online reviews versus when they consume reviews. In the review generation process, reviewers are more likely to upload a profile photo to improve the credibility of their reviews. On the other hand, in the review consumption process, reviewer profile photos do not contribute to an increase in the perceived review helpfulness. Originality/value If the readers have difficulty processing the review content, review profile photos play a critical role in determining perceived review helpfulness. This study provides both theoretical and managerial implications by indicating how reviewer profile photos play different roles in online review posting and consuming behavior.

scholarly journals Online Review Helpfulness: Role of Qualitative Factors

2016 ◽  
Vol 33 (11) ◽  
pp. 1006-1017 ◽  
Author(s):  
Arpita Agnihotri ◽  
Saurabh Bhattacharya
Keyword(s):  
Online Review ◽  
Review Helpfulness ◽  
Qualitative Factors

Explaining and predicting online review helpfulness: The role of content and reviewer-related signals

2018 ◽  
Vol 108 ◽  
pp. 1-12 ◽  
Author(s):  
Michael Siering ◽  
Jan Muntermann ◽  
Balaji Rajagopalan
Keyword(s):  
Online Review ◽  
Review Helpfulness
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