Perceived risk and destination knowledge in the satisfaction-loyalty intention relationship: An empirical study of european tourists in vietnam

2021 ◽  
Vol 33 ◽  
pp. 100343
Author(s):  
Le Chi Cong
Keyword(s):  
Empirical Study ◽  
Perceived Risk ◽  
Loyalty Intention

New Market Segmentation Paradigms and Electronic Commerce Adoption

2018 ◽  
pp. 1303-1327
Author(s):  
Ángel F. Agudo-Peregrina ◽  
Julián Chaparro-Peláez ◽  
Ángel Hernández-García
Keyword(s):  
Empirical Study ◽  
Perceived Risk ◽  
Online Shopping ◽  
Customer Segmentation ◽  
Purchasing Behavior ◽  
Online Questionnaire ◽  
Effort Expectancy ◽  
Online Shoppers ◽  
Facilitating Conditions

The purpose of this chapter is to offer a better understanding of online shoppers' behaviour, so that virtual shops may improve and adapt their product offering to effectively reach their target segments. In order to achieve this goal, a characterization of motivations to shop online is proposed as a basis for motivation-based customer segmentation. Building upon this segmentation, acceptance models—namely, an adaptation of UTAUT2 to e-commerce—have been used to look further into the purchasing behavior of each identified segment. The results from the empirical study based on responses to an online questionnaire from a sample of 718 Spanish shoppers shows seven different groups of motivations and five different customer segments, and confirms different behavioral patterns in the adoption of e-commerce for different segments of customers, with special influence of effort expectancy, facilitating conditions, and perceived risk in the online shopping behaviour of individuals.

Exploring consumer perceived risk and trust for online payments: An empirical study in China’s younger generation

2015 ◽  
Vol 50 ◽  
pp. 9-24 ◽  
Author(s):  
Qing Yang ◽  
Chuan Pang ◽  
Liu Liu ◽  
David C. Yen ◽  
J. Michael Tarn
Keyword(s):  
Empirical Study ◽  
Perceived Risk ◽  
Younger Generation

An Empirical Study of Convenience of Online Services and Purchases

2020 ◽  
Vol 17 (9) ◽  
pp. 4627-4634
Author(s):  
Amgad S. D. Khaled ◽  
Khalid Mohammed Alomari ◽  
Khaled (M,K) Ismail AlshakeTheep ◽  
Abdullah Mohammed Mahdi Ahmed
Keyword(s):  
Empirical Study ◽  
Customer Loyalty ◽  
Sampling Method ◽  
Point Of View ◽  
Primary Data ◽  
Consumer Loyalty ◽  
Purchasing Behavior ◽  
Service Convenience ◽  
Loyalty Intention ◽  
The Impact

The research provides a substantial reference from a retail point of view, considering the significance of service convenience, and it impact on customer loyalty, loyalty intention and customer’s trust with the services. The research provides a substantial reference from a retail point of view, considering the significance of service promotion, to the impact of service comfort on consumer purchasing behavior. It is a primary data research where data was collected through questionnaire and for analysis purpose AMOS and SPSS softwares have been used. A convenient sampling method was applied to select the convenience goods customers. This was done by randomly selecting respondents. The member’s examples were taken from Aurangabad, Banaras, Aligarh, Delhi and NCR locale. Different tools has been taken in this study. The study found that trust in e-retailing doesn’t affect dependability aim, which is not at all like past investigations. The study conclude that consumer loyalty doesn’t prompt the reliability aim of clients. The current examination has an extraordinary commitment in the arena of the post-buy conduct of the clients in the e-retailing division. The study is useful to e-commerce retailers who provide help in India. It helps to develop the administration and the strategies used to keep customers steady and productive.

Drivers and inhibitors adopting renewable energy: an empirical study in Malaysia

2018 ◽  
Vol 12 (4) ◽  
pp. 581-600 ◽  
Author(s):  
Abdul Rahman Zahari ◽  
Elinda Esa
Keyword(s):  
Renewable Energy ◽  
Empirical Study ◽  
Perceived Risk ◽  
New Technology ◽  
Partial Least Square ◽  
Least Square ◽  
Consumer Decision Making ◽  
Content Type ◽  
Intention To Adopt ◽  
Perceived Utility

PurposeThis paper aims to investigate the drivers and inhibitors of the adoption of renewable energy by residential users. Based on the theoretical framework of consumer decision-making behaviour, an empirical study of the adoption of renewable energy in Malaysia was conducted.Design/methodology/approachA total of 501 residential users from the Klang Valley participated in this study. The data were analysed using partial least square (PLS) with Smart PLS 3.0 software.FindingsThe results indicated that the perceived utility of new technology, perceived utility of renewable energy and the perceived benefit of new technology were seen as the drivers of the adoption of renewable energy. At the same time, two inhibitor constructs, namely, perceived risk and perceived no need, were not seen to create a negative connection relating to the adoption of renewable energy. By contrast, as hypothesized, the perceived expense was the only factor that negatively correlated with the intentions to adopt renewable energy. To foster the intention to adopt renewable energy by residential users, more effort should be expended on capitalizing on the constructs of perceived benefits of new technology and the perceived utility of this new technology.Originality/valueThe current study contributes to the use of renewable energy in the country and indirectly to global renewable energy strategies.

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