scholarly journals Strategies for Employee Job Satisfaction: A Case of Service Sector

2014 ◽  
Vol 150 ◽  
pp. 1167-1176 ◽  
Author(s):  
Kamil Erkan Kabak ◽  
Asım Şen ◽  
Kenan Göçer ◽  
Seçil Küçüksöylemez ◽  
Güngör Tuncer
Keyword(s):  
Job Satisfaction ◽  
Service Sector ◽  
Employee Job Satisfaction

scholarly journals Employee Job Satisfaction at Organized Retails - An Analysis

2020 ◽  
Vol 7 (4) ◽  
pp. 36-43
Author(s):  
K Sumathi ◽  
Rina Khanum ◽  
G K Supriya
Keyword(s):  
Job Satisfaction ◽  
Service Sector ◽  
Retail Sector ◽  
Demographic Profile ◽  
Employee Job Satisfaction ◽  
Level Of Satisfaction ◽  
Retail Organizations ◽  
The Relationship ◽  
Policies And Practices

Employee job satisfaction is speaking about the happiness of employees towards their job. In the present competitive business scenario, the organizations are considered as a major strategy to attract and retain the employees. However, employee job satisfaction is very important to the service sector industry like organized retails, as the employees are regularly in touch with the customers. Moreover, many of the factors affect employee job satisfaction. Therefore the present study is an attempt to analyze policies and practices framed by the organized retail organizations to make their employees satisfied and the level of satisfaction of employees regarding those policies and practices. Also, the study exhibits the relationship between the demographic profile and job satisfaction of employees in the retail sector in the study area.

Cohesiveness and Organizational Citizenship Behavior: A Multilevel Analysis Using Work Groups and Individuals

1997 ◽  
Vol 23 (6) ◽  
pp. 775-793 ◽  
Author(s):  
Roland E. Kidwell ◽  
Kevin W. Mossholder ◽  
Nathan Bennett
Keyword(s):  
Job Satisfaction ◽  
Organizational Commitment ◽  
Organizational Citizenship ◽  
Hierarchical Linear Modeling ◽  
Organizational Citizenship Behavior ◽  
Service Sector ◽  
Work Groups ◽  
Citizenship Behavior ◽  
Group Level ◽  
Employee Job Satisfaction

Using a theory-based multilevel framework, we examined the potential relationships of two organizational citizenship behavior (OCB) dimensions with individual- and group-level measures. The individual-level measures used were employee job satisfaction and organizational commitment; the group-level measure used was work group cohesiveness. The sample for the study was drawn from eight service sector organizations. Hierarchical linear modeling (HLM) analyses revealed that employees in more cohesive work groups displayed greater amounts of courtesy than would have been predicted based only on their job satisfaction or organizational commitment. Further, the relationship between employee job satisfaction and the amount of courtesy displayed was stronger in the more cohesive groups. Such results were not obtained when conscientiousness was the focal OCB. Implications of our results, as well as use of HLM in multilevel investigations, are discussed.!

Pengaruh Kecerdasan Emosional Dan Kecerdasan Spiritual Pada Kepuasan Kerja Yang Berdampak Terhadap Kinerja Karyawan PT. Madu Baru Bantul, Yogyakarta

2018 ◽  
Vol 26 (1) ◽  
pp. 13-29
Author(s):  
Erlangga Arya Mandala ◽  
Faresti Nurdiana Dihan
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Statistical Analysis ◽  
Significant Influence ◽  
Significant Relationship ◽  
Research Method ◽  
Quantitative Method ◽  
Employee Performance ◽  
Spiritual Intelligence ◽  
Employee Job Satisfaction

The Emotional intelligence, spiritual intelligence and job satisfaction to be part of the factors that influence performance. The purpose of this study was to determine the effect of emotional intelligence and spiritual intelligence on the performance through job satisfaction as an intervening variable partially and simultaneously. This study also aimed to determine the effect of emotional intelligence and spiritual intelligence on the performance through job satisfaction as an intervening variable directly and indirectly. This study was conducted to 77 respondents employees of PT. Madu Baru, Yogyakarta. The research method used is quantitative method uses statistical analysis and descriptive. The results of this study are (1) there is a significant effect of emotional intelligence on employee job satisfaction. (2) there is a significant influence of spiritual intelligence on employee job satisfaction. (3) There is a significant relationship between emotional intelligence and spiritual intelligence on job satisfaction. (4) There is a significant relationship between emotional intelligence on employee performance. (5) There is a significant relationship between spiritual intelligence on employee performance. (6) There is a significant relationship between emotional intelligence and spiritual intelligence on employee performance. (7) There is a significant relationship between job satisfaction on employee performance. (8) There is an indirect effect of emotional intelligence on the performance of employees through job satisfaction. (9) There is the indirect influence of spiritual intelligence on the performance of employees through job satisfaction. Keywords: emotional intelligence, spiritual intelligence, job satisfaction and employee performance

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