Total cost of ownership and customer value in business markets

2008 ◽  
pp. 205-220 ◽  
Author(s):  
Gabriela Herrera Piscopo ◽  
Wesley Johnston ◽  
Dan N. Bellenger
Keyword(s):  
Customer Value ◽  
Total Cost Of Ownership ◽  
Business Markets ◽  
Total Cost ◽  
Cost Of Ownership

Future View: Evolving the Measurement of Best Customer Value from Using a Total Cost of Ownership to Total Profit Added Methodology

2017 ◽  
Vol 3 (2) ◽  
pp. 210-216 ◽  
Author(s):  
Todd Snelgrove
Keyword(s):  
Customer Value ◽  
Cost Savings ◽  
Business Case ◽  
Total Cost Of Ownership ◽  
Total Cost ◽  
Cost Of Ownership ◽  
Best Value ◽  
Total Profit ◽  
The One ◽  
Business To Business

Business-to-business firms know that being able to obtain a higher price than competitors and to keep customers happy they must deliver something the customer perceives as value. To support customers to be able and willing to pay this value, a customized, quantified business case needs to be developed to allow the customer to see the payback for whatever investment is being requested versus other alternatives. A previous methodology to do this was to look at the total cost of ownership (TCO) of the proposed purchase over its life. However, too often, TCO became the total cost of acquisition by procurement people (missing the installation, operational and disposal phases, which is often 8 times more important than the landed cost). The next evolution is to look at a more holistic measurement of value that takes into account not only cost savings but all improvements, such as risk reductions, increased revenue and customer satisfaction. Only then can buyers and sellers make decisions on who is creating the best value and what someone should be willing to pay for it. Anyone who can demonstrate and document the greatest value surplus is the one delivering the best value.

Total Cost of Ownership – Neue Antworten auf alte Fragen

2006 ◽  
Vol 101 (7-8) ◽  
pp. 435-439
Author(s):  
Walther Maier ◽  
Johannes Rothmund ◽  
Uwe Heisel
Keyword(s):  
Total Cost Of Ownership ◽  
Total Cost ◽  
Cost Of Ownership

Total Cost of Ownership-Betrachtungen von Werkzeugmaschinen

2016 ◽  
Vol 111 (12) ◽  
pp. 798-801
Author(s):  
Gisela Lanza ◽  
Volker Schulze ◽  
Farboud Bejnoud ◽  
Tom Stähr ◽  
Anne Wruck ◽  
...  
Keyword(s):  
Total Cost Of Ownership ◽  
Total Cost ◽  
Cost Of Ownership

Heavy Lifters, India: Towards a Circular Economy Era

2021 ◽  
pp. 097226292110435
Author(s):  
Anupama Prashar
Keyword(s):  
Operations Management ◽  
Circular Economy ◽  
Business Models ◽  
Total Cost Of Ownership ◽  
Total Cost ◽  
Planning And Control ◽  
Cost Of Ownership ◽  
Challenges And Opportunities ◽  
And Control ◽  
The Impact

The case helps students to understand the emerging concept of linear and circular economies. It facilitates to examine the implications of circular business models such as remanufacturing on operations management decisions. It also introduces them to the concept of total cost of ownership and impact of remanufacturing on reducing total cost of ownership. The cases help students to evaluate the challenges and opportunities of remanufacturing business in emerging economy like India. This case is among the first few cases on the application of circular economy principles in context of heavy-duty and off-road sector and the impact of these principles on product design and production planning and control decisions.

Der richtige Kompromiss zwischen Energieeffizienz und Variantenreduzierung

Konstruktion ◽  
2019 ◽  
Vol 71 (07-08) ◽  
pp. 44-47
Keyword(s):  
Total Cost Of Ownership ◽  
Total Cost ◽  
Cost Of Ownership

Große Intralogistikprojekte für Flughäfen oder Paketzentren müssen verschiedene konkurrierende Ansprüche unter einen Hut bringen. Nord Drivesystems setzt dabei für die Antriebstechnik auf einen umfassenden TCO (Total Cost of Ownership) -Ansatz, der sowohl den Systemintegratoren als auch den Betreibern gerecht wird. Der Schlüssel zum besten Kompromiss ist ein individuell zugeschnittenes Antriebskonzept, das nachfolgend vorgestellt wird.

Ausfallanalyse von Werkzeugmaschinen*/A reliability analysis of machine tools - Total Cost of Ownership 2.0 in relation to the application

2017 ◽  
Vol 107 (07-08) ◽  
pp. 507-510
Author(s):  
T. Stähr ◽  
G. Prof. Lanza
Keyword(s):  
Machine Tool ◽  
Reliability Analysis ◽  
Machine Tools ◽  
Economic Cost ◽  
Lifetime Prediction ◽  
Failure Behavior ◽  
Cost Consideration ◽  
Total Cost Of Ownership ◽  
Total Cost ◽  
Cost Of Ownership

Realitätsnahe Lebensdauerprognosen sind für eine ganzheitliche, betriebswirtschaftliche Kostenbetrachtung sehr wichtig. Wirtschaft und Forschung bemühen sich seit Langem, die Total Cost of Ownership (TCO) von Werkzeugmaschinen zu berücksichtigen. Eine Umfrage unter Herstellern und Betreibern von Werkzeugmaschinen analysiert Verbreitung, erwartete Potentiale sowie Hemmnisse von TCO-Betrachtungen. Anhand der Anforderungen der Branche wurde ein Modell mit Fokus auf der belastungsabhängigen Beschreibung des Ausfallverhaltens von Maschinen und Anlagen entwickelt, das in bestehende Standards eingebettet werden kann.   A realistic lifetime prediction is highly valued in a holistic economic cost consideration. For years, industry and research have endeavored to consider the Total Cost of Ownership (TCO) of a machine tool. A survey of manufacturers and operators of machine tools analyzes distribution, expected potential and obstacles of TCO. Based on the identified requirements, a model that can be integrated into existing standards has been developed. It focuses on failure behavior of machines and plants, taking stresses into account.

scholarly journals Effects of providing total cost of ownership information on consumers’ intent to purchase a hybrid or plug-in electric vehicle

2015 ◽  
Vol 72 ◽  
pp. 71-86 ◽  
Author(s):  
Jerome Dumortier ◽  
Saba Siddiki ◽  
Sanya Carley ◽  
Joshua Cisney ◽  
Rachel M. Krause ◽  
...  
Keyword(s):  
Electric Vehicle ◽  
Total Cost Of Ownership ◽  
Total Cost ◽  
Intent To Purchase ◽  
Cost Of Ownership

scholarly journals The Impact of Using the Total Cost of Ownership (TCO) Account for a Reusable Wooden Flat Pallet in Its Operational Phase on Respecting the Principles of Sustainable Development

Resources ◽  
2021 ◽  
Vol 10 (11) ◽  
pp. 116
Author(s):  
Mariusz Jedliński ◽  
Mariusz Sowa
Keyword(s):  
Sustainable Development ◽  
Supply Chains ◽  
Essential Element ◽  
Basic Research ◽  
Primary Data ◽  
Total Cost Of Ownership ◽  
Total Cost ◽  
Cost Of Ownership ◽  
Operational Life ◽  
The Impact

Despite the commonly observed trend towards mechanization and automation of operational processes, the potential benefits of wooden pallets as an essential element of the infrastructure of logistic processes are often overlooked in considerations related to sustainable development. Aspects that are mentioned more often include the very idea of the economy itself (circular economy), characteristics of logistics (green), features of the supply chain itself (sustainable) or expectations towards transport (ecological). The authors believe that the idea of total cost of ownership (TCO) in relation to wooden pallets can be a key component of holistic thinking in terms of sustainable development. In a situation where in relation to logistics, reasonable expectations for developing sustainable supply chains are made, paying attention to such a common logistic facility, namely a cargo pallet, which is given so little attention in research, is, in the opinion of the authors, absolutely justified. Therefore, the article presents an original approach to the problem of aggregation of all costs that cargo pallets generate in their operational life cycle, using the total cost of ownership (TCO) analysis methodology. The main goal of the article, however, is to show that the total cost of ownership of a pallet (not only owning it) can become an effective tool used to significantly reduce the costs of logistic activity of enterprises (as well as whole supply chains) and support the idea of sustainable development in practice. Using the primary data from questionnaire research, the focus was on considerations that were of identification character (cognitive and explanatory considerations), which are typical for basic research that aims to explain given phenomena. Thus, the presented cognitive process covers two main areas, namely: the general theory of sustainable development and the specificity of wooden pallets as carriers used in goods trading in terms of their total costs of ownership.

scholarly journals Electric versus conventional vehicles for logistics: A total cost of ownership

2013 ◽  
Vol 6 (4) ◽  
pp. 945-954 ◽  
Author(s):  
Cathy Macharis ◽  
Philippe Lebeau ◽  
Joeri Van Mierlo ◽  
Kenneth Lebeau
Keyword(s):  
Total Cost Of Ownership ◽  
Total Cost ◽  
Cost Of Ownership
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