This paper investigates a relatively new engineering service that is being introduced in Ontario: subsurface utility engineering (SUE). This service combines civil engineering, surveying, geophysics, and nondestructive excavation for the accurate mapping of underground utilities. This paper presents the results of a one-year study that investigated the use of SUE on large infrastructure projects in Ontario. The study involved performing a detailed cost analysis of nine successful SUE projects, four of which are presented in this paper. Potential cost savings were estimated for each case study and all indicated that SUE has a positive return on investment. In addition, two industry-wide surveys were conducted to investigate the effects of inaccurate utility information on projects. Results indicate that inaccurate utility information has a significant impact on project cost, schedule, and damage to existing utilities. Using the results of the case study analysis and the survey, a generic cost model for SUE was developed that relates project specific characteristics to costs that could be incurred because of inaccurate utility information. This investigation provides valuable insight to the application of a relatively new process in Canada following successful results in the United States.