scholarly journals Research on express service based on improving customer satisfaction

2020 ◽  
Vol 325 ◽  
pp. 03003
Author(s):  
Jiangxue Di ◽  
Haolan Liang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Quality Evaluation ◽  
Evaluation Model ◽  
Rapid Development ◽  
Richter Scale ◽  
Service Quality Evaluation ◽  
Quality Evaluation Model ◽  
Express Delivery

With the rapid development of e-commerce in China, the scale of express delivery industry is also expanding rapidly, while the quality of express delivery service has not been effectively improved, with a high value of number lying in the complaint rate of express delivery industry, which leads to low customer satisfaction. Based on the service quality evaluation model, this paper designs the questionnaire with the help of the Richter scale, also constructs the evaluation index of express service quality based on customer satisfaction, with the analysis of the factors through the use of SPSS 23, this essay finds out the main factors that affect the customer’s satisfaction with express service quality,and put forwards corresponding suggestion for improvement.

Quality Evaluation Model for Highway General Mechanical and Electrical Product

2013 ◽  
Vol 706-708 ◽  
pp. 2095-2098
Author(s):  
Cheng Zan Chu ◽  
Li Wei Zhu ◽  
Ran Na
Keyword(s):  
Product Quality ◽  
Quality Evaluation ◽  
Evaluation Method ◽  
Evaluation Model ◽  
Rapid Development ◽  
Mechanical Equipment ◽  
The Past ◽  
Generic Quality ◽  
Quality Evaluation Model

Highway general mechanical and electrical product quality is one of the important factors for guaranteeing highway efficient and safe operation. Over the past decade, with the rapid development of highway construction and mechanical equipment manufacturing technology, more and more mechanical and electrical products applied in highway. For the objective and scientific evaluation of quality of mechanical and electrical products, highway mechanical and electrical product quality index system and quality evaluation model were researched based on product generic quality evaluation method, and then verified by actual product case.

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