scholarly journals Exploring the TQM best practices in Malaysia hotel industry using Multi-Criteria Decision Making (MCDM) approach: A conceptual analysis

2016 ◽  
Author(s):  
Sin Kit Yeng ◽  
Muhammad Shahar Jusoh ◽  
Noormaizatul Akmar Ishak ◽  
Muhammad Zaini Ahmad
Keyword(s):  
Decision Making ◽  
Best Practices ◽  
Conceptual Analysis ◽  
Hotel Industry ◽  
Multi Criteria Decision Making

scholarly journals COMPETENCY MODEL AND MULTI-CRITERIA DECISION MAKING IN TOURISM AND HOTEL INDUSTRY IN SERBIA

TEME ◽  
2020 ◽  
pp. 549
Author(s):  
Natasa Stanisic ◽  
Slobodan Rajko Čerović
Keyword(s):  
Decision Making ◽  
Evaluation System ◽  
Career Advancement ◽  
Hotel Industry ◽  
Team Work ◽  
Travel Agency ◽  
Multi Criteria Decision Making ◽  
Business Decision ◽  
Business World ◽  
The People

In today’s global and highly competitive business world what essentially differentiates one organization from another are the people who work there. Regardless of the technological advantages of a hotel or a travel agency, the people, their development, motivation and satisfaction are key factors for success on the market. Therefore, many hotels started applying competency models to determine skills, knowledge and personal characteristics needed for good business performance. The advantages of this model are also reflected in the recruitment, selection, training, development, promotion, performance evaluation, and rewarding employees. The emphasis is on the selection of career advancement criteria by the multi-criteria decision-making process, the essence of which is to identify all available criteria for comparing possible alternatives, to compare all the alternatives according to the selected criteria, and thus to choose the most favourable alternative. The aim of the research is to develop a software package that will, based on executive manager’s selection in a hotel and a travel agency, present specific steps of business decision-making application in the field of human resources. The AHP method is used to conduct a weight analysis of professional competencies prioritized for future reference in terms of career advancement. Sampling methods for data collection from eight top hotel managers and five travel agency managers are used for the purpose of this paper, as well as qualitative and quantitative surveys including interviews and questionnaire. A detailed case study illustrates the application of the proposed evaluation system for management staff advancement in tourism and hotel industry. The estimated results show that the most important criterion is professional knowledge, followed by business planning and subsequently team work and foreign language skills.This solution is general and can also be applied in candidates ranking for employment, promotion or training.

scholarly journals Efficient institution in the context of environmental policies

2020 ◽  
Vol 14 (1) ◽  
pp. 531-547
Author(s):  
Mihaela-Cornelia Dan ◽  
Emanuel Pena ◽  
Ana Maria Bacsis
Keyword(s):  
Decision Making ◽  
Best Practices ◽  
Regulatory Authority ◽  
Policy Design ◽  
Internal Marketing ◽  
Multi Criteria Decision Making ◽  
Renewable Energy Systems ◽  
International Regulations ◽  
Effective Policy ◽  
Decision Making Model

AbstractIn the context of new environmental paradigms for the efficient customization of both traditional and renewable energy systems, the international regulations aim to be effective sources of alignment. The control practices in a big state-owned enterprise are the concepts implemented in this paper into a multi-criteria decision-making model for understanding, observing and accommodate the personnel for reaching high service quality. The best practices for effective policy design are alternatives in an Analytic Network Processes model designed and estimated by the staff in the audit department of the Romanian Regulatory Authority for Energy (RRAE). This model integrates all the national and international regulations at which the Romanian Regulatory Authority for Energy adhered and it determines what is the practical measures need to be taken at the level of each and every employee, in terms of individual forms of evaluation, so that principles regarding the implementation of the energy efficient systems produce tangible effects. The conceptual instrument considered for the effective alignment is the internal marketing. Internal marketing as a method built the foundation of a multi-criteria decision-making model whose alternatives are employees” evaluations forms. The model designed and estimated by staff in the audit department of the Romanian Regulatory Authority for Energy is developed using the analytic network processes theory (ANP) and the SuperDecisions software.

Perancangan aplikasi multi criteria decision making dalam penerimaan beasiswa kepada dosen studi lanjut STMIK Balikpapan menggunakan metode SAW

2018 ◽  
Vol 1 (1) ◽  
pp. 35-42
Author(s):  
Muslimin B ◽  
Sumardi Sumardi
Keyword(s):  
Decision Making ◽  
Learning Process ◽  
Teaching And Learning ◽  
Teaching Assistants ◽  
Multi Criteria Decision Making ◽  
Scholarship Recipients ◽  
The Matrix ◽  
Application Decision ◽  
High Degree ◽  
New Student

 Interests and number of STMIK Balikpapan new student enrollments are increasing every year. The balance of the ratio of lecturers to students is one of the most important components in improving the quality and teaching and learning process of a university. Avoiding shortages in the number of lecturers can be realized by providing scholarship programs to alumni and teaching assistants. This study aims to build a multi criteria decision making application that can assist the Head of HRD in the process of receiving scholarships to advanced and effective study lecturers. The multi criteria decision making application developed in this study uses the SAW method. The implementation of the SAW method includes the process of evaluating the weighting of criteria, evaluating alternative weights, the matrix process, the results of decision making preferences, resulting in the weighting and ranking of each alternative candidate for the scholarship recipient. The results of the evaluation of multi-criteria application decision making in the study are expected to produce modeling with a high degree of accuracy. The results of the analysis carried out can provide alternative recommendations for prospective scholarship recipients to advanced study lecturers in STMIK Balikpapan.

Applying the Multi-Criteria Decision Making Model for Ranking Commercial Banks: The Case of Vietnam

2019 ◽  
pp. 125-133
Author(s):  
Duong Truong Thi Thuy ◽  
Anh Pham Thi Hoang
Keyword(s):  
Decision Making ◽  
Commercial Banks ◽  
Decision Model ◽  
Business Models ◽  
Multi Criteria Decision Making ◽  
Ideal Solution ◽  
Topsis Method ◽  
Decision Making Model

Banking has always played an important role in the economy because of its effects on individuals as well as on the economy. In the process of renovation and modernization of the country, the system of commercial banks has changed dramatically. Business models and services have become more diversified. Therefore, the performance of commercial banks is always attracting the attention of managers, supervisors, banks and customers. Bank ranking can be viewed as a multi-criteria decision model. This article uses the technique for order of preference by similarity to ideal solution (TOPSIS) method to rank some commercial banks in Vietnam.

Selection of Contractor Using Multi-Criteria Decision Making Tools

2011 ◽  
Vol 4 (4) ◽  
pp. 139-142
Author(s):  
S.PUSHPARANI S.PUSHPARANI ◽  
◽  
Dr.S.SENTHAMILKUMAR Dr.S.SENTHAMILKUMAR
Keyword(s):  
Decision Making ◽  
Multi Criteria Decision Making ◽  
Selection Of
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