scholarly journals The Innovative Ward Project:promoting innovation in healthservice delivery.

2000 ◽  
Vol 23 (4) ◽  
pp. 151 ◽  
Author(s):  
Kerry Winsor ◽  
Sandy Blake ◽  
Lindsay Pyne ◽  
Alison Juers
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Work Practices ◽  
Inpatient Units ◽  
Innovative Approaches

An Innovative Ward Project was undertaken as part of the planning for redevelopment of the Princess AlexandraHospital. Two inpatient units (one medical and one surgical) became pilot areas for developing, implementing andevaluating innovative approaches to service delivery. The project focused on the key areas related to structuralenvironment, information technology and redesign of work practices. This paper provides an overview which includesthe key elements utilised to foster innovation. The challenges of disseminating and adopting successful innovationsbeyond the Innovative Wards are discussed.

Impact of Information Technology in the Service Delivery of Indian Insurance Sector

2012 ◽  
Vol 2 (7) ◽  
pp. 253-255
Author(s):  
R. Meikanda Ganesh Kumar R. Meikanda Ganesh Kumar ◽  
◽  
Dr. P. Anbuoli Dr. P. Anbuoli
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Insurance Sector ◽  
Indian Insurance

Information Technology and Administrative Reform

2008 ◽  
pp. 1-20 ◽  
Author(s):  
Kenneth Kraemer ◽  
John Leslie King
Keyword(s):  
United States ◽  
Information Technology ◽  
Service Delivery ◽  
Information Technologies ◽  
The United States ◽  
Administrative Reform ◽  
The Internet ◽  
Early Evidence ◽  
Mainframe Computer

This article examines the theoretical ideal of information technology as an instrument of administrative reform and examines the extent to which that ideal has been achieved in the United States. It takes a look at the findings from research about the use and impacts of information technology from the time of the mainframe computer through the PC revolution to the current era of the Internet and e-government. It then concludes that information technology has never been an instrument of administrative reform; rather, it has been used to reinforce existing administrative and political arrangements. It assesses why this is the case and draws conclusions about what should be expected with future applications of information technologies—in the time after e-government. It concludes with a discussion of the early evidence about newer applications for automated service delivery, 24/7 e-government, and e-democracy.

scholarly journals An Information Technology Framework for Strengthening Telehealthcare Service Delivery

2012 ◽  
Vol 18 (8) ◽  
pp. 596-603 ◽  
Author(s):  
Li-Chin Chen ◽  
Chi-Wen Chen ◽  
Yung-Ching Weng ◽  
Rung-Ji Shang ◽  
Hui-Chu Yu ◽  
...  
Keyword(s):  
Information Technology ◽  
Service Delivery

scholarly journals Perceptions and Realities: The Role of School Psychologists in Melbourne, Australia

2013 ◽  
Vol 30 (1) ◽  
pp. 54-73 ◽  
Author(s):  
Henry D. Bell ◽  
Vicki McKenzie
Keyword(s):  
Service Delivery ◽  
School Psychologists ◽  
Individual Case ◽  
Work Practices ◽  
Job Functions ◽  
Teachers And Parents ◽  
Perceptions Of School ◽  
Models Of Service Delivery ◽  
Common Understanding

This article investigates the degree to which a consistent understanding of what psychologists do is present in a group of teachers and parents, and compares this with the job functions reported by psychologists themselves. Research on the role of school psychologists has focused on the perceptions of school staff in relation to ideal services, and has given little acknowledgment to the expectations of other clients of school psychologists, such as parents. Common understanding of the range and focus of services available from school psychologists would facilitate effective and appropriate referrals. Services are considered according to models of service delivery from systemic service to an individual case-based model. The current study involved 138 school psychologists, 107 parents, and 100 teachers from government, Catholic, and independent schools across Melbourne, Australia. Participants completed a number of measures, and significant differences between groups were found on 20 of the 30 items relating to school psychologists’ responsibilities (p < .001). Associations were also established between student–psychologist ratios and the work practices of school psychologists, specifically the frequency with which assessment (r = .35, p < .001) and counselling (r =−.25, p < .01) tasks were undertaken. It is concluded that service delivery would benefit by enhancing community understanding of the work of school psychologists. Analysis of work practices reflects that demand for assessment services tends to limit the development of systemic and preventative practices in the work of school psychologists.

The Promise of All Things E? Expectations and Challenges of Emergent Electronic Government

2002 ◽  
Vol 1 (2) ◽  
pp. 193-212 ◽  
Author(s):  
Jeffrey Seifert ◽  
R. Eric Petersen
Keyword(s):  
United States ◽  
Information Technology ◽  
Service Delivery ◽  
Citizen Participation ◽  
The United States ◽  
Electronic Government ◽  
Government Information ◽  
The Cost

AbstractThe ambiguous nature of electronic government (e-government) has resulted in hype and confusion, with little systematic consideration of the expectations and limitations of taking government online. This paper seeks to examine the role of e-government in the United States as an evolving process that manifests itself in three distinct sectors: government-to-government, government-to-business, and government-to-citizen. Using this typology as an organizing principle, we show how information technology has the potential to enhance government accessibility and citizen participation. We also show how the move toward a market-focused conceptualization of government information and service delivery raises the potential for blurring citizen and consumer roles, possibly at the cost of a robust, informed, and engaged citizenry.

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