Integration of Personalized Service Delivery with Information Technology : Future of CRM in Indian Banking

2016 ◽  
Vol 9 (12) ◽  
pp. 19
Author(s):  
Ramesh Kumar Bagla ◽  
Anurupa B. Singh
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Personalized Service

Impact of Information Technology in the Service Delivery of Indian Insurance Sector

2012 ◽  
Vol 2 (7) ◽  
pp. 253-255
Author(s):  
R. Meikanda Ganesh Kumar R. Meikanda Ganesh Kumar ◽  
◽  
Dr. P. Anbuoli Dr. P. Anbuoli
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Insurance Sector ◽  
Indian Insurance

scholarly journals The Innovative Ward Project:promoting innovation in healthservice delivery.

2000 ◽  
Vol 23 (4) ◽  
pp. 151 ◽  
Author(s):  
Kerry Winsor ◽  
Sandy Blake ◽  
Lindsay Pyne ◽  
Alison Juers
Keyword(s):  
Information Technology ◽  
Service Delivery ◽  
Work Practices ◽  
Inpatient Units ◽  
Innovative Approaches

An Innovative Ward Project was undertaken as part of the planning for redevelopment of the Princess AlexandraHospital. Two inpatient units (one medical and one surgical) became pilot areas for developing, implementing andevaluating innovative approaches to service delivery. The project focused on the key areas related to structuralenvironment, information technology and redesign of work practices. This paper provides an overview which includesthe key elements utilised to foster innovation. The challenges of disseminating and adopting successful innovationsbeyond the Innovative Wards are discussed.

Information Technology and Administrative Reform

2008 ◽  
pp. 1-20 ◽  
Author(s):  
Kenneth Kraemer ◽  
John Leslie King
Keyword(s):  
United States ◽  
Information Technology ◽  
Service Delivery ◽  
Information Technologies ◽  
The United States ◽  
Administrative Reform ◽  
The Internet ◽  
Early Evidence ◽  
Mainframe Computer

This article examines the theoretical ideal of information technology as an instrument of administrative reform and examines the extent to which that ideal has been achieved in the United States. It takes a look at the findings from research about the use and impacts of information technology from the time of the mainframe computer through the PC revolution to the current era of the Internet and e-government. It then concludes that information technology has never been an instrument of administrative reform; rather, it has been used to reinforce existing administrative and political arrangements. It assesses why this is the case and draws conclusions about what should be expected with future applications of information technologies—in the time after e-government. It concludes with a discussion of the early evidence about newer applications for automated service delivery, 24/7 e-government, and e-democracy.

scholarly journals An Information Technology Framework for Strengthening Telehealthcare Service Delivery

2012 ◽  
Vol 18 (8) ◽  
pp. 596-603 ◽  
Author(s):  
Li-Chin Chen ◽  
Chi-Wen Chen ◽  
Yung-Ching Weng ◽  
Rung-Ji Shang ◽  
Hui-Chu Yu ◽  
...  
Keyword(s):  
Information Technology ◽  
Service Delivery

The Promise of All Things E? Expectations and Challenges of Emergent Electronic Government

2002 ◽  
Vol 1 (2) ◽  
pp. 193-212 ◽  
Author(s):  
Jeffrey Seifert ◽  
R. Eric Petersen
Keyword(s):  
United States ◽  
Information Technology ◽  
Service Delivery ◽  
Citizen Participation ◽  
The United States ◽  
Electronic Government ◽  
Government Information ◽  
The Cost

AbstractThe ambiguous nature of electronic government (e-government) has resulted in hype and confusion, with little systematic consideration of the expectations and limitations of taking government online. This paper seeks to examine the role of e-government in the United States as an evolving process that manifests itself in three distinct sectors: government-to-government, government-to-business, and government-to-citizen. Using this typology as an organizing principle, we show how information technology has the potential to enhance government accessibility and citizen participation. We also show how the move toward a market-focused conceptualization of government information and service delivery raises the potential for blurring citizen and consumer roles, possibly at the cost of a robust, informed, and engaged citizenry.

Towards e-Government: End-User Satisfaction with IT Implementation at Royal Malaysian Customs

2014 ◽  
Vol 13 (03) ◽  
pp. 451-471
Author(s):  
Abbul Hamid Abu Bakar ◽  
Chong Siong Choy ◽  
Binshan Lin ◽  
Najmi Mohd Radzi
Keyword(s):  
Information Technology ◽  
Information Systems ◽  
Service Delivery ◽  
User Satisfaction ◽  
Public Services ◽  
Electronic Government ◽  
Government Agencies ◽  
End User ◽  
It Implementation

This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and technology-pioneering government agencies in the country and therefore suitable for delivering electronic public services. Data were collected in mid-2009 from two types of customers, i.e., internal (Customs officers) and external (forwarding agents, importers, and bonded warehouse licensees) who use the Customs Information Systems (CIS) C8 form for transshipment of goods. Overall, the findings suggest that both types of customers are either indecisive and/or doubtful with the performance of the CIS. These findings are then extended to the broader context of information technology. It is of paramount importance that the RMC takes appropriate measures to satisfy both its internal and external customers by provision of improving its service delivery process through its CIS to produce desirable results.

scholarly journals A Shared Information Technology-Business-Health Model: Lessons for Healthcare Leaders on Integrating Technology from Investment

2021 ◽  
Vol 7 (1) ◽  
pp. 1-18
Author(s):  
Donald M. Hilty ◽  
◽  
John Luo ◽  
Evangelina Giron ◽  
Dong-Gil Ko ◽  
...  
Keyword(s):  
Health Care ◽  
Information Technology ◽  
Service Delivery ◽  
Behavioral Health ◽  
Full Text ◽  
Care Service ◽  
Health Care Service ◽  
Successful Implementation ◽  
Manual Search ◽  
Full Text Review

Objective: Technology is rapidly shifting our day-to-day existence, education, social relationships, health care and business. Psychiatric leaders have slowly explored telepsychiatric services – but few have an approach to technology in general–due to competing clinical, educational and research demands. Technology has typically been added on, rather than integrated, to institutional functions. Method: This narrative review used a literature search of Medline, PsycNET, PsycINFO, Embase, Cochrane, SpringerLink, Scopus, ABI/Inform, Business Source Complete, and Web of Science, using subject headings and keywords along with a manual search of reference lists of articles published by November 2020. The keywords explored four areas: 1) business; 2) service delivery; 3) system change; and 4) technology. Articles were reviewed by title/abstract, full text review and review of references. They were included if they discussed integration of technology into health care and compared literature from medicine/health, psychiatry/behavioral health, business, technology, leadership and health care administration. The goal was to explore how medicine/psychiatry has integrated technology compared to business, and apply business approaches to health care and training. Results: From a total of 2,710 potential references, two authors found 327 eligible for full text review and found 69 papers directly relevant to the concepts. Business and medicine/psychiatry have similarities/differences from both historical and contemporary views. Many health care systems and companies lack a strategic plan for technology and focus only on short-term due to administrative demands. Clinical informatics is a rapidly expanding area and would be central to this process. It has started to facilitate patient-centered care as defined by quality, affordable, and timely health care. While in principle information systems use integrative approaches, electronic health records, electronic means of communications with patients and staff, behavioral health indicators and related digital advances are often added to existing systems rather than integrated. Effective businesses use integrative approaches to share domain knowledge and streamline practices to link information technology (IT) with research and development, production, financing and marketing management. A case example highlights the IT strategy and business leaders’ comments in shifting to straight through processing (STP) from the banking industry for investments. It also exemplifies a model of shared IT-business understanding, which improves performance via efficiency, quality of data/information processing/integration and managerial teamwork. Conclusion: When it is integrated into health care service delivery workflow, evaluated and quality improved, IT facilitates the translation of strategic planning into organizational change. Incremental versus strategically innovative approaches to technological integration for care, education and administration are considered. Successful implementation requires a needs and impact assessment for patients, staff, clinicians and leaders across all levels of the organization. Benefits to the mission, limited disruptions of core operational workflow and reasonable costs reduce the likelihood of failure.

scholarly journals Personalized Service Delivery for Young People and Families: A Synthesis Review

2021 ◽  
Author(s):  
Carol Stuart ◽  
Kiaras Gharabaghi
Keyword(s):  
Young People ◽  
Service Delivery ◽  
Personalized Service

Personalized Service Delivery for Young People and Families: A Synthesis Review

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