Linking Human Resources Management Practices with Commitment to Service Quality and the Interacting Role of Service Climate in the Private Hospitals: A Study in India

2020 ◽  
Vol 98 (4) ◽  
pp. 172-183
Author(s):  
Chemmannur Jacob Simon
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Management Practices ◽  
Human Resources Management ◽  
Service Climate ◽  
Private Hospitals ◽  
Resources Management

BİLGİ YÖNETİMİ UYGULAMALARI KAPSAMINDA İNSAN KAYNAKLARI YÖNETİMİNDE MEYDANA GELEN DEĞİŞİMLER

2013 ◽  
Vol 1 (1) ◽  
pp. 83
Author(s):  
Ozan Büyükyılmaz
Keyword(s):  
Knowledge Management ◽  
Human Resources ◽  
Performance Management ◽  
Management Practices ◽  
Human Resources Management ◽  
Management Strategies ◽  
Resources Management ◽  
Management Philosophy ◽  
Management Processes

The development and expansion of knowledge management as an important management philosophy has a significant impact on human resources management as well as on organization as a whole. In this context, knowledge management processes have been used as a strategic tool within human resources management.Therefore, functions of human resources management must adapt itself to this change. The purpose of this study is to determine the role of human resources management in the management of knowledge and to reveal the effects of knowledge management practices on the functions of human resources byexamining the relationship between human resources and knowledge management. In this context, a theoretical investigation was conducted. It has been determined that significant changes occurred on the functions of human resources management such as selection and recruitment, performance management, remuneration and reward, training and development within the framework of the knowledge management strategies.

scholarly journals Influence of Human Resources Management on Service Quality of Risk Business in Northwestern Nigeria

2017 ◽  
Vol 3 (1) ◽  
pp. 23-32
Author(s):  
Ahmodu-Tijani Ismail Shola ◽  
Zurina Bte Adnan ◽  
Shahrin Bin Saad
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Management Practices ◽  
Insurance Industry ◽  
Human Resources Management ◽  
Secondary Data ◽  
Service Industries ◽  
Insurance Companies ◽  
Resources Management

Purpose: Human Resources Management (HRM) practice displays a key function in customer satisfaction in the cognitive of service quality in selected insurance companies in Northwestern Nigeria. The significant of service industries are labour oriented where insurance sector is not an exception because their performance is determined by the quality of risk management services to their customers (Insured). This paper is aimed to investigate Human Resources Management Practices and Service quality in selected insurance companies in Nigeria. Methodology: The study adopts secondary data which review related literatures from journal articles and other literatures on assessment of the concepts. Finding: The paper finds that there is a significant relationship between Human resources management practices and service quality in the insurance industry. It also reveals that Human resource management practices directly affect overall service quality in terms of customer base, customer retention, overall profit, productivity and risk improvement to the customers. Implication: Organization having good HRM Practices will improve the quality of services provided and also improves performance and customers'loyalty.

scholarly journals The Role of Information Technology Competency in Activating of Human Resources Management Practices/ Applied Study in the Informatics and Communications Public Company in Iraq

2019 ◽  
Vol 25 (116) ◽  
pp. 43-67
Author(s):  
Nada Ismaeel Jabbouri Qammach
Keyword(s):  
Information Technology ◽  
Human Resources ◽  
Management Practices ◽  
Human Resources Management ◽  
Resources Management ◽  
Hrm Practices ◽  
Technology Competency ◽  
Public Company ◽  
Role Of Information

This research aims to clarify the role of Information Technology Competency (ITC) with dimensions' (IT Usage, IT Knowledge, and IT Operations) as an independent variable in the activation of Human Resources Management Practices (HRM Practices) as a dependent variable with dimensions' (Training and Development, Recruitment, Job Design, and Performance appraisal). Based on this, the correlation and effect relationships between the independent and dependent variables are determined by formulating two main hypotheses. There are a significant relationship and effect of IT competency with HRM practices within the dimensions. Furthermore, the scope and population of this research are the Informatics and Communications Public Company in Iraq. A quantitative design methodology was used to examine the relationships among variables of this research was used and the researcher adopted the descriptive-analytical approach. The questionnaire was distributed to a number of employees and managers (responders'), they were selected randomly and included 76 respondents. The statistical program (SPSS) was used to analyse the data through the use of statistical and descriptive methods such as mean, variation coefficient, and standard deviation, to analyze and describe data for correlation hypothesis testing, and simple linear regression coefficient to test impact hypothesis. The most important of conclusions to this study indicated that is a   correlation among the HRM practices are related to IT competencies, Hence, there is an effective relationship positively between research variables.

scholarly journals THE ROLE OF EMPLOYEE MOTIVATION ON THE RELATIONSHIP BETWEEN HRM PRACTICES AND SERVICE QUALITY IN HEALTHCARE ORGANIZATION

2018 ◽  
Vol 15 (01) ◽  
pp. 1
Author(s):  
Totok Sasongko
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Management Practices ◽  
Human Resources Management ◽  
Employee Motivation ◽  
Quantitative Methodology ◽  
Quality Performance ◽  
Resources Management ◽  
Hrm Practices ◽  
The Relationship

The human resources management in the healthcare institution is essential to enable the delivery of efficient and effective medical services. This study conducted to investigate how HRM practices  can enhance service quality and proposes an integrated framework in which perceived HRM practices are related to employee commitment, which in turn related to perceived service quality performance. Five HRM practices was selected. A questionnaire was constructed. The quantitative methodology was applied to collect and analyze data. Data was collected from 270 employees (including nurse and doctor) and bottom manager in  Dr. Radjiman Wediodiningrat in Indonesia. The result shows that the selected HRM practices all significantly and meaningfully can predicted the employee motivation, in which feedback and recogniton was the most effective practices. The result also shows that employee motivation is an effective predictor of service quality performance. Lastly, employee motivation has a role as mediator effect toward the relationship between HRM practice and service quality. This research suggests that HRM departement need to chooses human resources management practices properly that can increase employe motivation and their service quality performances.

scholarly journals PERANAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR DALAM MEMEDIASI PENGARUH KEPUASAN PEGAWAI DAN PRAKTIK MANAJEMEN SUMBER DAYA MANUSIA TERHADAP KUALITAS PELAYANAN HOTEL BINTANG LIMA DI JAKARTA PUSAT

2010 ◽  
Vol 3 (1) ◽  
pp. 13
Author(s):  
Dewani Hapsari
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Human Resources ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Management Practices ◽  
Human Resources Management ◽  
Citizenship Behavior ◽  
Resources Management

<span><em>The purpose of this research is to propose a model which organizational citizenship behavior and job</em><br /><span><em>performance mediate the influence of job satifaction and human resources management practices</em><br /><span><em>toward service quality at Grand Sahid Jaya Jakarta.</em><br /><span><em>The conceptual framework consists of the following constructs : job satisfaction, human resources</em><br /><span><em>management practices, organizational citizenship behavior, job performance, and service quality.</em><br /><span><em>Moreover, four hypotheses were developed and tested. Instrument test of validity and reliability</em><br /><span><em>were used to test the validity of the measures, while multiple regression from Statistical Package for</em><br /><span><em>Social Science (SPSS) was used in hypotheses testing. Data were collected from Grand Sahid Jaya</em><br /><span><em>employee, Jakarta.</em><br /><span><em>The objectives of this research is to analyze the job satisfaction influence organizational citizenship</em><br /><span><em>behavior at Grand Sahid Jaya Jakarta, analyze the human resources practices toward organizational</em><br /><span><em>citizenship behavior, analyze the organizational citizenship behavior influence job performance and</em><br /><span><em>analyze job performance influence service quality at Grand Sahid Jaya Jakarta</em><br /><span><em>The result indicate that all hypothesis was supported, indicated that job satisfaction have significant</em><br /><span><em>influence toward organizational citizenship behavior, human resources practices have significant</em><br /><span><em>influence toward organizational citizenship behavior, organizational citizenship behavior have</em><br /><span><em>significant influence toward job performance and job performance have significant influence toward</em><br /><span><em>service quality</em><br /><span><em>Keywords : </em><span><em>Service quality, organizational citizenship behavior, job performance, job satisfaction,</em><br /><span><em>human resources management practices,</em></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span></span>

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