scholarly journals Influence of Human Resources Management on Service Quality of Risk Business in Northwestern Nigeria

2017 ◽  
Vol 3 (1) ◽  
pp. 23-32
Author(s):  
Ahmodu-Tijani Ismail Shola ◽  
Zurina Bte Adnan ◽  
Shahrin Bin Saad
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Management Practices ◽  
Insurance Industry ◽  
Human Resources Management ◽  
Secondary Data ◽  
Service Industries ◽  
Insurance Companies ◽  
Resources Management

Purpose: Human Resources Management (HRM) practice displays a key function in customer satisfaction in the cognitive of service quality in selected insurance companies in Northwestern Nigeria. The significant of service industries are labour oriented where insurance sector is not an exception because their performance is determined by the quality of risk management services to their customers (Insured). This paper is aimed to investigate Human Resources Management Practices and Service quality in selected insurance companies in Nigeria. Methodology: The study adopts secondary data which review related literatures from journal articles and other literatures on assessment of the concepts. Finding: The paper finds that there is a significant relationship between Human resources management practices and service quality in the insurance industry. It also reveals that Human resource management practices directly affect overall service quality in terms of customer base, customer retention, overall profit, productivity and risk improvement to the customers. Implication: Organization having good HRM Practices will improve the quality of services provided and also improves performance and customers'loyalty.

scholarly journals THE ROLE OF EMPLOYEE MOTIVATION ON THE RELATIONSHIP BETWEEN HRM PRACTICES AND SERVICE QUALITY IN HEALTHCARE ORGANIZATION

2018 ◽  
Vol 15 (01) ◽  
pp. 1
Author(s):  
Totok Sasongko
Keyword(s):  
Service Quality ◽  
Human Resources ◽  
Management Practices ◽  
Human Resources Management ◽  
Employee Motivation ◽  
Quantitative Methodology ◽  
Quality Performance ◽  
Resources Management ◽  
Hrm Practices ◽  
The Relationship

The human resources management in the healthcare institution is essential to enable the delivery of efficient and effective medical services. This study conducted to investigate how HRM practices  can enhance service quality and proposes an integrated framework in which perceived HRM practices are related to employee commitment, which in turn related to perceived service quality performance. Five HRM practices was selected. A questionnaire was constructed. The quantitative methodology was applied to collect and analyze data. Data was collected from 270 employees (including nurse and doctor) and bottom manager in  Dr. Radjiman Wediodiningrat in Indonesia. The result shows that the selected HRM practices all significantly and meaningfully can predicted the employee motivation, in which feedback and recogniton was the most effective practices. The result also shows that employee motivation is an effective predictor of service quality performance. Lastly, employee motivation has a role as mediator effect toward the relationship between HRM practice and service quality. This research suggests that HRM departement need to chooses human resources management practices properly that can increase employe motivation and their service quality performances.

scholarly journals PERANAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR DALAM MEMEDIASI PENGARUH KEPUASAN PEGAWAI DAN PRAKTIK MANAJEMEN SUMBER DAYA MANUSIA TERHADAP KUALITAS PELAYANAN HOTEL BINTANG LIMA DI JAKARTA PUSAT

2010 ◽  
Vol 3 (1) ◽  
pp. 13
Author(s):  
Dewani Hapsari
Keyword(s):  
Job Satisfaction ◽  
Service Quality ◽  
Human Resources ◽  
Job Performance ◽  
Organizational Citizenship ◽  
Organizational Citizenship Behavior ◽  
Management Practices ◽  
Human Resources Management ◽  
Citizenship Behavior ◽  
Resources Management

<span><em>The purpose of this research is to propose a model which organizational citizenship behavior and job</em><br /><span><em>performance mediate the influence of job satifaction and human resources management practices</em><br /><span><em>toward service quality at Grand Sahid Jaya Jakarta.</em><br /><span><em>The conceptual framework consists of the following constructs : job satisfaction, human resources</em><br /><span><em>management practices, organizational citizenship behavior, job performance, and service quality.</em><br /><span><em>Moreover, four hypotheses were developed and tested. Instrument test of validity and reliability</em><br /><span><em>were used to test the validity of the measures, while multiple regression from Statistical Package for</em><br /><span><em>Social Science (SPSS) was used in hypotheses testing. Data were collected from Grand Sahid Jaya</em><br /><span><em>employee, Jakarta.</em><br /><span><em>The objectives of this research is to analyze the job satisfaction influence organizational citizenship</em><br /><span><em>behavior at Grand Sahid Jaya Jakarta, analyze the human resources practices toward organizational</em><br /><span><em>citizenship behavior, analyze the organizational citizenship behavior influence job performance and</em><br /><span><em>analyze job performance influence service quality at Grand Sahid Jaya Jakarta</em><br /><span><em>The result indicate that all hypothesis was supported, indicated that job satisfaction have significant</em><br /><span><em>influence toward organizational citizenship behavior, human resources practices have significant</em><br /><span><em>influence toward organizational citizenship behavior, organizational citizenship behavior have</em><br /><span><em>significant influence toward job performance and job performance have significant influence toward</em><br /><span><em>service quality</em><br /><span><em>Keywords : </em><span><em>Service quality, organizational citizenship behavior, job performance, job satisfaction,</em><br /><span><em>human resources management practices,</em></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span><br /></span></span>

scholarly journals KEPUASAN BERDASARKAN PERSEPSI DAN HARAPAN WALI MURID TK X DI KABUPATEN LUMAJANG

2018 ◽  
Vol 2 (1) ◽  
pp. 192-205
Author(s):  
Noer Aisyah Barlian
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Human Resources ◽  
Research Method ◽  
Human Resources Management ◽  
Kindergarten Students ◽  
Resources Management ◽  
Perceptions And Expectations ◽  
The Guardian

This study aims to determine the perceptions and expectations of guardians of kindergarten X on the satisfaction of guardians of TK X students in Lumajang District. This research is expected to give description about perception and expectation of X kindergarten students and their satisfaction toward TK X in Lumajang Regency. This research prioritizes the variables of perception, expectation and satisfaction of guardian of pupil in TK X of Lumajang Regency.  This research takes samples of all X TK students in Lumajang District. The research method is descriptive by using questionnaires distributed to QK X pupil in Lumajang District. The result of this research is the satisfaction of the student guardian in TK X of Lumajang Regency to the highest service quality in tangible dimension, and the expectation and the perception of the guardian of the students on the quality of service is very satisfied. Furthermore, this research is expected to contribute in the development of the study of management science, especially human resources management, so it can be a reference and development for further research.

scholarly journals The impact of Human resources practices on service quality performance in Saudi Arabia: using structural equation modeling: ممارسات الموارد البشرية وأثرها على جودة أداء الخدمة في المملكة العربية السعودية: عن طريق نمذجة المعادلة البنائية

2020 ◽  
Vol 4 (1) ◽  
Author(s):  
Siddig Balal Ibrahim, Khalid Mohammed AL wakeel
Keyword(s):  
Saudi Arabia ◽  
Service Quality ◽  
Human Resources ◽  
Human Resource ◽  
Management Practices ◽  
Human Resources Management ◽  
Quality Performance ◽  
Resources Management ◽  
Service Companies ◽  
The Impact

  This study aimed at shedding a light of the impact of Human Resources Management Practices on service quality performance in Saudi Arabia. A conceptual model of study was developed. The study population consisted of Saudi service companies. The sample of the study was selected random (non-probable) convenience. The data were collected from service companies in the capital Saudi Arabia Riyadh, with 30 companies, each company included 9 questionnaires distributed to the Human Resources Management Department, with a total distribution of 270 respondents. descriptive analytical approach was adopted, the study found a relationship between human resource practices and the quality of service performance. However, the strength of this relationship varies from one dimension to another, In light of the above results, the study recommended necessary to pay attention to training and development and keep abreast of the latest developments in the training process. The results of this study are important for the service sector in Saudi Arabia as the sector faces increasing competitive pressures in a complex high-growth market. Finally, the study paves the way for further research that will improve the overall performance of organizations through human resource management practices.

BİLGİ YÖNETİMİ UYGULAMALARI KAPSAMINDA İNSAN KAYNAKLARI YÖNETİMİNDE MEYDANA GELEN DEĞİŞİMLER

2013 ◽  
Vol 1 (1) ◽  
pp. 83
Author(s):  
Ozan Büyükyılmaz
Keyword(s):  
Knowledge Management ◽  
Human Resources ◽  
Performance Management ◽  
Management Practices ◽  
Human Resources Management ◽  
Management Strategies ◽  
Resources Management ◽  
Management Philosophy ◽  
Management Processes

The development and expansion of knowledge management as an important management philosophy has a significant impact on human resources management as well as on organization as a whole. In this context, knowledge management processes have been used as a strategic tool within human resources management.Therefore, functions of human resources management must adapt itself to this change. The purpose of this study is to determine the role of human resources management in the management of knowledge and to reveal the effects of knowledge management practices on the functions of human resources byexamining the relationship between human resources and knowledge management. In this context, a theoretical investigation was conducted. It has been determined that significant changes occurred on the functions of human resources management such as selection and recruitment, performance management, remuneration and reward, training and development within the framework of the knowledge management strategies.

scholarly journals SOCIAL ORGANIZATIONAL RESPONSIBILITY MANAGEMENT MODELS: WHAT LESSONS FOR HUMAN RESOURCES MANAGEMENT?

2021 ◽  
Vol 30 (30 (1)) ◽  
pp. 353-361
Author(s):  
Marie-Pier Côté ◽  
Doina Muresanu
Keyword(s):  
Human Resources ◽  
Relationship Quality ◽  
Social Identity Theory ◽  
Methodological Approach ◽  
Human Resources Management ◽  
Employment Relationship ◽  
Comparative Case Study ◽  
Resources Management ◽  
Social Organizational

This communication represents a work in progress by the first author, who is enrolled in a research program of master in organizations management. The notion of social corporate responsibility (SCR) is increasingly present in management literature. It is linked to profitability, investor attraction and brand image. More recent research has begun to investigate the link that can be made between SCR and human resources management (HRM). In the vein of this field of research, our paper proposes to take a closer look at how certain SCR models, implemented consciously or not by certain companies, could impact the employee perception of employment relationship quality. The concept of “quality of life at work” and social identity theory will be used to measure the employment relationship quality. To carry out the research, a qualitative methodological approach, based on comparative case study, will be used. A sample of about 20 participants (manager and employees) will be targeted. The results of the research could provide a better understanding of how the decisions taken in relation to SCR could be combined to form original models of social responsibility management. Moreover, the study of the links that can be established between SCR models and the perception of the employment relationship quality could allow companies to better manage their human resources and improve retention and attraction of the employees.

scholarly journals MENADŽMENT I PLANIRANJE LJUDSKIH RESURSA / MANAGEMENT AND PLANING HUMAN RESOURCES

2016 ◽  
Vol 11 (1) ◽  
Author(s):  
Biljana Panić ◽  
Jana Cvijić ◽  
Nada Petrović
Keyword(s):  
Resource Management ◽  
Human Resources ◽  
Human Resource Management ◽  
Human Resource ◽  
Management Strategy ◽  
Practical Knowledge ◽  
Human Resources Management ◽  
Organizational Level ◽  
Resources Management

The importance study shows is based on the possibility of a company that through proper human resources management strategy achieved an increase in effectiveness and efficiency, and therefore the productivity of business in the conditions of high competition. Strategic management of human resources is an important part of the sphere of management, and is based on a theoretical - practical knowledge in the field of work psychology. Human resource management can significantly influence the behavior of employees, their attitudes and success. People, their skills, knowledge and information are the characteristic of the each organization and can not be copied. It must be borne in mind that human resource management can fail if the pursuit organitzacija hire the wrong people, or if they are not motivated enough to their employed. Human resources management strategy needs to be aligned with the company’s strategy. Basic objectives and methods of human resource management needs to ensure the success of the company. Human resources management strategy has an important operational and managerial function carried out by managers of human reusrse. Management Strategy managers are determined by the quality of employees and their potential. The objectives of human resources management in the organization is directly related to the individual indicators work and results achieved by the employees. From the quality of motivation and stimulation of employees rise to its productivity, loyalty and quality of work. At the organizational level, human resource management strategy should be aimed at increasing the level of average productivity, improving quality, improving working conditions. Planing human resources is achieved competitive strategy of the organization. All of that contribute the most to employees and their productive possibility.

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