“I Wanted to Give Back to the Profession:” Preservice Teacher Supervision as Service Work

2021 ◽  
pp. 1-17
Author(s):  
Sarah Capello
Keyword(s):  
Preservice Teacher ◽  
Teacher Supervision ◽  
Service Work

Pivoting From Evaluative to Educative Feedback During Post-Observation Conferencing

2018 ◽  
pp. 495-517
Author(s):  
Amy B. Palmeri ◽  
Jeanne A. Peter
Keyword(s):  
Preservice Teachers ◽  
Preservice Teacher ◽  
Teacher Supervision ◽  
Critical Feature ◽  
Effective Feedback ◽  
Mediating Role ◽  
The University ◽  
Preservice Teacher Learning ◽  
Supervisory Practice

In disentangling the, often conflated, evaluative and educative functions of preservice teacher supervision, the authors reimagine supervisory practice within the specific context of the post-observation conference. Claiming the post-observation conference as a teaching space provided the impetus leading to the design of a theoretically grounded post-observation conference protocol foregrounding the educative function of supervision, leveraging the mediating role of the university supervisor in supporting preservice teacher learning, and reflecting the principles of effective feedback. A critical feature of the protocol is the intentional focusing of feedback on one of four superordinate elements of teaching that provides continuity and consistency across post-observation conferences allowing preservice teachers to connect knowledge and skill related to the development of complex practice.

New Organisational Challenges for Human Service Work

Pflege ◽  
2004 ◽  
Vol 17 (04) ◽  
pp. 0281-0282
Author(s):  
Johnny Hellgren ◽  
Katharina Näswall ◽  
Magnus Sverke ◽  
Marie Söderfelt
Keyword(s):  
Human Service ◽  
Service Work

Testing the DISC-Model in Service Work: Predicting Emotional Exhaustion

2013 ◽  
Author(s):  
Natasja van Vegchel ◽  
Jan de Jonge ◽  
Christian Dormann ◽  
Wilmar Schaufeli
Keyword(s):  
Emotional Exhaustion ◽  
Service Work ◽  
Disc Model

"Service With a Smile, Regardless": Emotions and Customer Service Work

2006 ◽  
Author(s):  
Steffanie L. Wilk ◽  
Nancy P. Rothbard ◽  
Theresa M. Glomb
Keyword(s):  
Customer Service ◽  
Service Work

Impact of Digitalization on Service Work in Knowledge-Intensive Business Services: An Empirical Study in Tax Consultancies

2019 ◽  
Vol 3 (4) ◽  
pp. 209-222
Author(s):  
Philipp K. Görs ◽  
Henning Hummert ◽  
Anne Traum ◽  
Friedemann W. Nerdinger
Keyword(s):  
Work Engagement ◽  
Service Work ◽  
Psychological Consequences ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Positive Effects ◽  
Knowledge Intensive ◽  
The Impact ◽  
Positive Effect ◽  
Special Case

Digitalization is a megatrend, but there is relatively little knowledge about its consequences for service work in general and specifically in knowledge-intensive business services (KIBS). We studied the impact of digitalization on psychological consequences for employees in tax consultancies as a special case of KIBS. We compare two tax consulting jobs with very different job demands, those of tax consultants (TCs) and assistant tax consultants (ATCs). The results show that the extent of digitalization at the workplace level for ATCs correlates significantly positively with their job satisfaction. For TCs, the same variable correlates positively with their work engagement. These positive effects of digitalization are mediated in the case of ATCs by the impact on important job characteristics. In the case of TCs, which already have very good working conditions, the impact is mediated by the positive effect on self-efficacy. Theoretical and practical consequences of these results are discussed.

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