Implementing a Consultation-Based Service Delivery System to Decrease Referrals for Special Education: A Case Study of Organizational Considerations

1988 ◽  
Vol 17 (1) ◽  
pp. 89-100 ◽  
Author(s):  
Charlene R. Ponti ◽  
Joseph E. Zins ◽  
Janet L. Graden
Keyword(s):  
Special Education ◽  
Service Delivery ◽  
Delivery System ◽  
Service Delivery System ◽  
Referrals For Special Education

scholarly journals Case Study: Design of a Web-Based Service Delivery System

10.28945/2411 ◽  
2001 ◽  
Author(s):  
Min Song ◽  
Il-Yeol Song
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Database Design ◽  
Database Systems ◽  
Lessons Learned ◽  
Service Delivery System ◽  
Design Specification ◽  
Web Based ◽  
Speed Up

In this paper, we present a case study on the design of a web-based online service delivery system using IBM's Net.Commerce system as well as the lessons learned in completing this project. The design specification is presented using the UML notation, while database schema is presented using the IDEF1X notation. Our design specification includes architecture, system components using package diagrams, system functions using use case diagrams, their processing logic using activity diagrams, and database design. We present a detailed database design and comment on design and customization considerations specific to e-commerce systems. Our experience shows that e-commerce tools still lack certain functionality such as processing back orders, allowing for customizable returns, and sending email notification to users, but overall can speed up the development of the system. Understanding the structure and transaction processing of e-commerce database systems will help system designers effectively develop and maintain these systems. Readers of this paper will understand and learn a typical design specification of a web-based service delivery system and various technical design issues.

scholarly journals Assessing Social Welfare Department Service Delivery System towards Vulnerable and Disadvantages Group in Malaysia: Case Study of Perak

2015 ◽  
Vol 28 ◽  
pp. 418-426
Author(s):  
Mariana Mohamed Osman ◽  
Nurul Izzati M. Bakri ◽  
Syahriah Bachok ◽  
Mansor Ibrahim ◽  
Mohd Zin Mohamed
Keyword(s):  
Service Delivery ◽  
Social Welfare ◽  
Delivery System ◽  
Service Delivery System ◽  
Welfare Department

scholarly journals An in-depth case study of a modular service delivery system in a logistics context

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Frédéric Ponsignon ◽  
Phil Davies ◽  
Andi Smart ◽  
Roger Maull
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Economies Of Scale ◽  
Single Case ◽  
Analytical Techniques ◽  
Service Delivery System ◽  
Content Type ◽  
Analysis Process

PurposeThe objective of this work is to empirically investigate the design of a service delivery system that supports the provision of modular service logistics offerings.Design/methodology/approachAn in-depth single-case study relying on interview data and extensive documentary evidence is carried out in the business-to-business (B2B) logistics sector. Three main analytical techniques are used to make sense of the qualitative data: thematic analysis, process mapping and the application of modular operators.FindingsA modular service delivery system comprises three types of processes that collectively deliver modular offerings. The platform consists of core processes that enable the collection, transport and delivery of physical items for all offerings (modular and non-modular). Dedicated modular processes are mandatory and exclusive to individual modular offerings. Optional modular processes are shared across several modular offerings. Interfaces regulate physical (e.g. parcels or parts) and information (e.g. booking data) inputs provided by the customer in order to control the interdependencies within these different process types.Practical implicationsThe identification of three process types and their interdependencies provides detailed insights into how managers can design modular logistics services that benefit from economies of scale and meet increasingly variable customer requirements. The importance of well-designed interfaces among the customers, the service offering and the service delivery system is highlighted.Originality/valueThis study extends previous modularity studies in service logistics. It is the first study to apply modular operators to determine the presence of modularity in the service delivery system and to establish the role of different process types in enabling modularity in the service delivery system.

Resource Room Programs: Where are we Now?

1984 ◽  
Vol 51 (2) ◽  
pp. 150-155 ◽  
Author(s):  
Marilyn Friend ◽  
Gaye McNutt
Keyword(s):  
Special Education ◽  
Service Delivery ◽  
Delivery System ◽  
District Of Columbia ◽  
Service Delivery System ◽  
Resource Room ◽  
School Year ◽  
Departments Of Education ◽  
The One ◽  
Room Model

Resource room programs are reported to be the most widely used educational service delivery system for the mildly handicapped, but there appears to be considerable variation in the ways in which the resource room model is operated. The purpose of this investigation was to survey state departments of education and the District of Columbia to determine the nationwide status of the resource room as a service delivery system and to identify characteristics of resource room programs as they were implemented during the 1982-1983 school year. A questionnaire was sent to a special education representative in each State Department of Education and the District of Columbia and a 100% response rate was obtained. The results indicated that the resource room was the most frequently used alternative to the regular education classroom setting for special education students, and the one most often used to serve the mildly-to-moderately handicapped. The amount of time that students spent in these programs varied, but most states recommended time parameters. The data also suggested that state descriptions generally failed to delineate resource room services or resource teacher responsibilities.

Pengaruh Service Delivery System Terhadap Loyalitas Nasabah Penabung Suatu Survey Pada Bank Rakyat Indonesia Cabang Palembang)

2018 ◽  
Vol 16 (2) ◽  
pp. 90
Author(s):  
Rohmial Rohmial
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Customer Loyalty ◽  
Simple Random Sampling ◽  
Matrix Analysis ◽  
Survey Method ◽  
Service Delivery System ◽  
Physical Support ◽  
Dependent Variables ◽  
Contact Personnel

The objective of this study are : 1) the application of service delivery system that can be applied by Bank Goveerment in Palembang, 2) the influence of physical support on customers, 3) the influence of contact personnel on loyalty of the customers of Bank Goverment in Palembang, 4) the influence of service delivery system on customer loyalty at Bank Goverment in Palembang. This study is done by survey method so as to describe the response from respondents. The samples are taken by using simple random sampling with 100 respondents. The instruments are observation, quesionares and interview, the data analysis is done by using descriptive and matrix analysis. The results of this research shows that all independent variables (physical support and contact personnel) significantly and positively influence the dependent variables (loyalty of the customers).

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