scholarly journals Case Study: Design of a Web-Based Service Delivery System

10.28945/2411 ◽  
2001 ◽  
Author(s):  
Min Song ◽  
Il-Yeol Song
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Database Design ◽  
Database Systems ◽  
Lessons Learned ◽  
Service Delivery System ◽  
Design Specification ◽  
Web Based ◽  
Speed Up

In this paper, we present a case study on the design of a web-based online service delivery system using IBM's Net.Commerce system as well as the lessons learned in completing this project. The design specification is presented using the UML notation, while database schema is presented using the IDEF1X notation. Our design specification includes architecture, system components using package diagrams, system functions using use case diagrams, their processing logic using activity diagrams, and database design. We present a detailed database design and comment on design and customization considerations specific to e-commerce systems. Our experience shows that e-commerce tools still lack certain functionality such as processing back orders, allowing for customizable returns, and sending email notification to users, but overall can speed up the development of the system. Understanding the structure and transaction processing of e-commerce database systems will help system designers effectively develop and maintain these systems. Readers of this paper will understand and learn a typical design specification of a web-based service delivery system and various technical design issues.

The Perceptions of Professionals Toward Siblings of Individuals With Intellectual and Developmental Disabilities

2017 ◽  
Vol 55 (2) ◽  
pp. 72-83 ◽  
Author(s):  
Meghan M. Burke ◽  
Chung eun Lee ◽  
Catherine K. Arnold ◽  
Aleksa Owen
Keyword(s):  
Developmental Disabilities ◽  
Service Delivery ◽  
Delivery System ◽  
Future Research ◽  
Intellectual And Developmental Disabilities ◽  
Service Delivery System ◽  
Web Based ◽  
Research And Practice ◽  
Positive Experiences ◽  
Sibling Involvement

Abstract Adult siblings of individuals with intellectual and developmental disabilities (IDD) report struggling to navigate the adult disability service delivery system and collaborate with professionals. To date, though, it is unclear how professionals encourage sibling involvement and, accordingly, the facilitators and challenges in working with siblings. For this study, 290 professionals participated in a national web-based survey; participants answered three open-ended questions about ways to involve siblings, positive experiences with siblings, and challenges in working with siblings. Professionals reported person-level and systems-level supports to encourage sibling involvement. Also, professionals reported enjoying working with cohesive families of individuals with IDD and witnessing the benefits that siblings bring to their brothers and sisters with IDD. Challenges in working with siblings included: lack of sibling involvement, systemic barriers, and caregiving burden. Implications for future research and practice are discussed.

scholarly journals Assessing Social Welfare Department Service Delivery System towards Vulnerable and Disadvantages Group in Malaysia: Case Study of Perak

2015 ◽  
Vol 28 ◽  
pp. 418-426
Author(s):  
Mariana Mohamed Osman ◽  
Nurul Izzati M. Bakri ◽  
Syahriah Bachok ◽  
Mansor Ibrahim ◽  
Mohd Zin Mohamed
Keyword(s):  
Service Delivery ◽  
Social Welfare ◽  
Delivery System ◽  
Service Delivery System ◽  
Welfare Department

scholarly journals An in-depth case study of a modular service delivery system in a logistics context

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Frédéric Ponsignon ◽  
Phil Davies ◽  
Andi Smart ◽  
Roger Maull
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Economies Of Scale ◽  
Single Case ◽  
Analytical Techniques ◽  
Service Delivery System ◽  
Content Type ◽  
Analysis Process

PurposeThe objective of this work is to empirically investigate the design of a service delivery system that supports the provision of modular service logistics offerings.Design/methodology/approachAn in-depth single-case study relying on interview data and extensive documentary evidence is carried out in the business-to-business (B2B) logistics sector. Three main analytical techniques are used to make sense of the qualitative data: thematic analysis, process mapping and the application of modular operators.FindingsA modular service delivery system comprises three types of processes that collectively deliver modular offerings. The platform consists of core processes that enable the collection, transport and delivery of physical items for all offerings (modular and non-modular). Dedicated modular processes are mandatory and exclusive to individual modular offerings. Optional modular processes are shared across several modular offerings. Interfaces regulate physical (e.g. parcels or parts) and information (e.g. booking data) inputs provided by the customer in order to control the interdependencies within these different process types.Practical implicationsThe identification of three process types and their interdependencies provides detailed insights into how managers can design modular logistics services that benefit from economies of scale and meet increasingly variable customer requirements. The importance of well-designed interfaces among the customers, the service offering and the service delivery system is highlighted.Originality/valueThis study extends previous modularity studies in service logistics. It is the first study to apply modular operators to determine the presence of modularity in the service delivery system and to establish the role of different process types in enabling modularity in the service delivery system.

Pengaruh Service Delivery System Terhadap Loyalitas Nasabah Penabung Suatu Survey Pada Bank Rakyat Indonesia Cabang Palembang)

2018 ◽  
Vol 16 (2) ◽  
pp. 90
Author(s):  
Rohmial Rohmial
Keyword(s):  
Service Delivery ◽  
Delivery System ◽  
Customer Loyalty ◽  
Simple Random Sampling ◽  
Matrix Analysis ◽  
Survey Method ◽  
Service Delivery System ◽  
Physical Support ◽  
Dependent Variables ◽  
Contact Personnel

The objective of this study are : 1) the application of service delivery system that can be applied by Bank Goveerment in Palembang, 2) the influence of physical support on customers, 3) the influence of contact personnel on loyalty of the customers of Bank Goverment in Palembang, 4) the influence of service delivery system on customer loyalty at Bank Goverment in Palembang. This study is done by survey method so as to describe the response from respondents. The samples are taken by using simple random sampling with 100 respondents. The instruments are observation, quesionares and interview, the data analysis is done by using descriptive and matrix analysis. The results of this research shows that all independent variables (physical support and contact personnel) significantly and positively influence the dependent variables (loyalty of the customers).

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