Digital Transformation for Agility and Resilience: An Exploratory Study

2022 ◽  
pp. 1-13
Author(s):  
George Mangalaraj ◽  
Sridhar Nerur ◽  
Rahul Dwivedi
Keyword(s):  
Exploratory Study ◽  
Digital Transformation

Quadruple Change

2021 ◽  
pp. 110-129
Author(s):  
Dina Ziadlou
Keyword(s):  
Global Change ◽  
Exploratory Study ◽  
Dynamic Environment ◽  
Digital Transformation ◽  
Innovation Development ◽  
Process Of Change ◽  
Leadership Support

The author in this study presents the new term called “Quadruple Change” as a framework for delivering high-value digital transformation in organizations. The quadruple change consists of technical, organizational, social, and global change during digital transformation. The author conducted a qualitative exploratory study to explore strategies that leaders need to adopt to cultivate transformation agents during digital transformation toward establishing sustainability. The study revealed that for successful digital transformation, organizations need to empower employees, engage them in the process of change, and develop the culture of transformation in the dynamic environment. Toward this achievement, cultivating transformation agents based on quadruple change is one of the significant steps. The study findings identified seven factors contributing to cultivating transformation agents in organizations, including vision creation, mindset change, knowledge improvement, innovation development, motivation increment, leadership support, and collaboration.

scholarly journals Exploratory Study on Digital transformation: Capabilities and Expected Performances

2022 ◽  
Vol 132 ◽  
pp. 01014
Author(s):  
Byungchul Choi ◽  
Seunghyun Kim
Keyword(s):  
Digital Divide ◽  
Performance Improvement ◽  
Firm Size ◽  
Exploratory Study ◽  
High Growth ◽  
Digital Transformation ◽  
Macro Level ◽  
Industry Type ◽  
Expected Performance

Nowadays many firms encounter the macro-level changes called digital transformation and research on it has drastically increased since 2014. In response to this emerging phenomenon, this study explores how firms prepare for digital transformation and what do they expect from it. More specially, based on the survey from 439 Korean scaleup firm (high-growth firm), we suggest the concepts to necessary capabilities for and expected performance improvement through digital transformation. Our study illustrates that how a firm’s perceptions on those concepts varies upon firm size and industry type. Additionally, our study offers a clue for ‘digital divide’ that can potentially threaten the survival of numerous firms.

scholarly journals An Exploratory Study on the Effect of Artificial Intelligence-Enabled Technology on Customer Experiences in the Banking Sector

2021 ◽  
Vol 1 (1) ◽  
pp. 1-17
Author(s):  
Hatem El-Gohary ◽  
Aksaya Thayaseelan ◽  
Simeon Babatunde ◽  
Salma El-Gohary
Keyword(s):  
Customer Service ◽  
Exploratory Study ◽  
Banking Sector ◽  
Digital Transformation ◽  
Virtual Agents ◽  
Consumer Knowledge ◽  
Artificial Intelligent ◽  
Intelligent Virtual Agents ◽  
Intelligent Technology ◽  
Banking Development

This study investigates how artificial intelligent technology in the banking sector has affected consumers’ overall experience. It focuses on how consumers’ personal digital transformation has affected digital banking development and how this further affects consumer’s expectations and experience. It assesses how banks use Artificial Intelligent Virtual Agents such as Chatbots to transform how consumers use their banking facilities. Lastly, this study investigates the scope of neobanks in the banking sector. The study found that digital transformations have led to an increase in consumers’ expectations from their banks. Whilst banks revolutionise their customer service offerings through virtual agents, customers are not engaging with these at an expected rate. Findings revealed that Neobanks are not operating at their expected traction due to consumer knowledge gaps, occasioned by a lack of advertised information to customers from their banks.

scholarly journals An Exploratory Study on the Effect of Artificial Intelligence-Enabled Technology on Customer Experiences in the Banking Sector

2021 ◽  
Vol 1 (1) ◽  
pp. 0-0
Keyword(s):  
Customer Service ◽  
Exploratory Study ◽  
Banking Sector ◽  
Digital Transformation ◽  
Virtual Agents ◽  
Consumer Knowledge ◽  
Artificial Intelligent ◽  
Intelligent Virtual Agents ◽  
Intelligent Technology ◽  
Banking Development

This study investigates how artificial intelligent technology in the banking sector has affected consumers’ overall experience. It focuses on how consumers’ personal digital transformation has affected digital banking development and how this further affects consumer’s expectations and experience. It assesses how banks use Artificial Intelligent Virtual Agents such as Chatbots to transform how consumers use their banking facilities. Lastly, this study investigates the scope of neobanks in the banking sector. The study found that digital transformations have led to an increase in consumers’ expectations from their banks. Whilst banks revolutionise their customer service offerings through virtual agents, customers are not engaging with these at an expected rate. Findings revealed that Neobanks are not operating at their expected traction due to consumer knowledge gaps, occasioned by a lack of advertised information to customers from their banks.

Classifying Disfluencies in Preschool- and School-Age Spanish–English Bilinguals Who Do Not Stutter: An Exploratory Study

2020 ◽  
Vol 5 (1) ◽  
pp. 119-130
Author(s):  
Raúl Rojas ◽  
Farzan Irani
Keyword(s):  
Exploratory Study ◽  
Evidence Base ◽  
Medium Effect ◽  
Bilingual Children ◽  
Linear Regression Models ◽  
Cross Sectional ◽  
Total Percentage ◽  
Narrative Production ◽  
Language Measures ◽  
Mean Length Of Utterance

Purpose This exploratory study examined the language skills and the type and frequency of disfluencies in the spoken narrative production of Spanish–English bilingual children who do not stutter. Method A cross-sectional sample of 29 bilingual students (16 boys and 13 girls) enrolled in grades prekindergarten through Grade 4 produced a total of 58 narrative retell language samples in English and Spanish. Key outcome measures in each language included the percentage of normal (%ND) and stuttering-like (%SLD) disfluencies, percentage of words in mazes (%MzWds), number of total words, number of different words, and mean length of utterance in words. Results Cross-linguistic, pairwise comparisons revealed significant differences with medium effect sizes for %ND and %MzWds (both lower for English) as well as for number of different words (lower for Spanish). On average, the total percentage of mazed words was higher than 10% in both languages, a pattern driven primarily by %ND; %SLDs were below 1% in both languages. Multiple linear regression models for %ND and %SLD in each language indicated that %MzWds was the primary predictor across languages beyond other language measures and demographic variables. Conclusions The findings extend the evidence base with regard to the frequency and type of disfluencies that can be expected in bilingual children who do not stutter in grades prekindergarten to Grade 4. The data indicate that %MzWds and %ND can similarly index the normal disfluencies of bilingual children during narrative production. The potential clinical implications of the findings from this study are discussed.

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