Job standardization and service quality: A closer look at the application of total quality management to the public sector

2002 ◽  
Vol 13 (7) ◽  
pp. 899-912 ◽  
Author(s):  
An-Tien Hsieh ◽  
Chien-Heng Chou ◽  
Chin-Mei Chen
Author(s):  
Peter Hoonakker ◽  
Mary McEniry ◽  
Pascale Carayon ◽  
Christian Korunka ◽  
Francois Sainfort

1996 ◽  
Vol 62 (3) ◽  
pp. 369-382 ◽  
Author(s):  
Tahib Younis ◽  
Stephen J. Bailey ◽  
Carolyn Davidson

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