Psychophysiological effects of emotional display rules and the moderating role of trait anger in a simulated call center

2011 ◽  
Vol 24 (4) ◽  
pp. 421-438 ◽  
Author(s):  
Sonja Rohrmann ◽  
Myriam N. Bechtoldt ◽  
Henrik Hopp ◽  
Volker Hodapp ◽  
Dieter Zapf
Keyword(s):  
Call Center ◽  
Trait Anger ◽  
Display Rules ◽  
Emotional Display ◽  
Moderating Role ◽  
Emotional Display Rules

Rules of engagement: The role of emotional display rules in delivering conservation interpretation in a zoo-based tourism context

2014 ◽  
Vol 42 ◽  
pp. 149-156 ◽  
Author(s):  
Aaron J.C. Wijeratne ◽  
Pieter A. Van Dijk ◽  
Andrea Kirk-Brown ◽  
Lionel Frost
Keyword(s):  
Display Rules ◽  
Emotional Display ◽  
Emotional Display Rules
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