Causal Attributions and Overall Blame of Self-Service Technology (SST) Failure: Different from Service Failures by Employee and Policy
2017 ◽
Vol 27
(1)
◽
pp. 61-84
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2011 ◽
Vol 40
(2)
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pp. 171-183
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Keyword(s):
2016 ◽
Vol 30
(7)
◽
pp. 713-723
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Keyword(s):
2020 ◽
Vol 28
(4)
◽
pp. 480-491
2017 ◽
Vol 31
(7)
◽
pp. 95-108
2013 ◽
Vol 3
(7)
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pp. 2107-2112
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2009 ◽
Vol 62
(2)
◽
pp. 327-358
◽
2014 ◽
Vol 28
(1)
◽
pp. 60-70
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