Sustainable FinTech Innovation Orientation: A Moderated Model

Financial technology (otherwise known as FinTech) refers to a type of technology and innovation that tries to improve and automate the delivery and use of financial services. Despite the importance of this technology in people’s financial transactions in improving the management of their financial operations, processes, and lives, there is a lack of empirical evidence about sustainable FinTech services in the Jordanian context. Consequently, this research examines the factors that influence the acceptance of FinTech services, which have a variety of social, environmental, and ecological benefits. This study proposes an integrated model by combining the extended technology acceptance model (TAM) with the perceived enjoyment as an independent variable and electronic word of mouth (eWOM) as a moderator variable simultaneously. A total of 304 responses from Jordanian citizens were analyzed by the quantitative method of partial least squares structural equation modelling (PLS-SEM). The result confirmed that perceived usefulness and perceived enjoyment have a significant and positive influence on users’ decision to use FinTech services. Meanwhile, eWOM is found to moderate the relationship between perceived usefulness and Jordanians’ decisions to use FinTech services. Finally, this study provides practical implications for managers to encourage them to provide adequate, reliable, and sustainable services to their customers at a reasonable cost that fit their demands and ultimately improve their living standards. Current study limitations and future research directions are presented in the last section.

Monitoring and Evaluation for Rural Sanitation and Hygiene: Framework

The monitoring and evaluation (M&E) Guidelines and Framework presented in this document (and in the accompanying M&E Indicator Framework) aim to encourage stakeholders in the rural sanitation and hygiene sector to take a more comprehensive, comparable and people focused approach to monitoring and evaluation. Many M&E frameworks currently reflect the interests and ambitions of particular implementing agencies – that is, community-led total sanitation (CLTS) interventions focused on open-defecation free (ODF) outcomes in triggered communities; market-based sanitation interventions focused on the number of products sold and whether sanitation businesses were profitable; and sanitation finance interventions reporting the number of facilities built using financial support. Few M&E frameworks have been designed to examine the overall sanitation and hygiene situation – to assess how interventions have affected sanitation and hygiene outcomes across an entire area (rather than just in specific target communities); to look at who (from the overall population) benefitted from the intervention, and who did not; to report on the level and quality of service used; or examine whether public health has improved. Since 2015, the Sustainable Development Goals (SDGs) have extended and deepened the international monitoring requirements for sanitation and hygiene. The 2030 SDG sanitation target 6.2 includes requirements to: • Achieve access to adequate sanitation and hygiene for all • Achieve access to equitable sanitation and hygiene for all • End open defecation • Pay special attention to the needs of women and girls • Pay special attention to those in vulnerable situations The 2030 SDG sanitation target calls for universal use of basic sanitation services, and for the elimination of open defecation, both of which require M&E systems that cover entire administration areas (i.e. every person and community within a district) and which are able to identify people and groups that lack services, or continue unsafe practices. Fortunately, the SDG requirements are well aligned with the sector trend towards system strengthening, in recognition that governments are responsible both for the provision of sustainable services and for monitoring the achievement of sustained outcomes. This document provides guidelines on the monitoring and evaluation of rural sanitation and hygiene, and presents an M&E framework that outlines core elements and features for reporting on progress towards the 2030 SDG sanitation target (and related national goals and targets for rural sanitation and hygiene), while also encouraging learning and accountability. Given wide variations in the ambition, capacity and resources available for monitoring and evaluation, it is apparent that not all of the M&E processes and indicators described will be appropriate for all stakeholders. The intention is to provide guidelines and details on useful and progressive approaches to monitoring rural sanitation and hygiene, from which a range of rural sanitation and hygiene duty bearers and practitioners – including governments, implementation agencies, development partners and service providers – can select and use those most appropriate to their needs. Eventually, it is hoped that all of the more progressive M&E elements and features will become standard, and be incorporated in all sector monitoring systems.

Monitoring and Evaluation for Rural Sanitation and Hygiene: Framework

The monitoring and evaluation (M&E) Guidelines and Framework presented in this document (and in the accompanying M&E Indicator Framework) aim to encourage stakeholders in the rural sanitation and hygiene sector to take a more comprehensive, comparable and people focused approach to monitoring and evaluation. Many M&E frameworks currently reflect the interests and ambitions of particular implementing agencies – that is, community-led total sanitation (CLTS) interventions focused on open-defecation free (ODF) outcomes in triggered communities; market-based sanitation interventions focused on the number of products sold and whether sanitation businesses were profitable; and sanitation finance interventions reporting the number of facilities built using financial support. Few M&E frameworks have been designed to examine the overall sanitation and hygiene situation – to assess how interventions have affected sanitation and hygiene outcomes across an entire area (rather than just in specific target communities); to look at who (from the overall population) benefitted from the intervention, and who did not; to report on the level and quality of service used; or examine whether public health has improved. Since 2015, the Sustainable Development Goals (SDGs) have extended and deepened the international monitoring requirements for sanitation and hygiene. The 2030 SDG sanitation target 6.2 includes requirements to: • Achieve access to adequate sanitation and hygiene for all • Achieve access to equitable sanitation and hygiene for all • End open defecation • Pay special attention to the needs of women and girls • Pay special attention to those in vulnerable situations The 2030 SDG sanitation target calls for universal use of basic sanitation services, and for the elimination of open defecation, both of which require M&E systems that cover entire administration areas (i.e. every person and community within a district) and which are able to identify people and groups that lack services, or continue unsafe practices. Fortunately, the SDG requirements are well aligned with the sector trend towards system strengthening, in recognition that governments are responsible both for the provision of sustainable services and for monitoring the achievement of sustained outcomes. This document provides guidelines on the monitoring and evaluation of rural sanitation and hygiene, and presents an M&E framework that outlines core elements and features for reporting on progress towards the 2030 SDG sanitation target (and related national goals and targets for rural sanitation and hygiene), while also encouraging learning and accountability. Given wide variations in the ambition, capacity and resources available for monitoring and evaluation, it is apparent that not all of the M&E processes and indicators described will be appropriate for all stakeholders. The intention is to provide guidelines and details on useful and progressive approaches to monitoring rural sanitation and hygiene, from which a range of rural sanitation and hygiene duty bearers and practitioners – including governments, implementation agencies, development partners and service providers – can select and use those most appropriate to their needs. Eventually, it is hoped that all of the more progressive M&E elements and features will become standard, and be incorporated in all sector monitoring systems.

Digitalization in management of transport and logistics system of the Republic of Kazakhstan

Purpose - the authors consider the relevant aspects of the current state, the prospects for the development of agro-industrial complex of the Republic of Kazakhstan and economy as a whole, as well as the world experience of transport and logistics systems. The high relevance of solving problems aimed at expanding the scale of transport logistics, which determined the importance of choosing this research topic. Methods - economic assessment on the basis of which, the basic principles and measures for the implementation of the State program "Digital Kazakhstan" are presented; the feasibility and significance of the project for the functioning of transport enterprisesis shown; analytical – in monitoring the current situation in transport industry; a systematic approach that allows to identify the effectiveness of management processes when using innovative mechanisms that contribute to the growth of the competitiveness of domestic agro-industrial production. Results - in recent years, close attention has been paid to the development of a single national transport system, modernization of all its elements, increasing the sustainable operation of transport complex, providing sustainable services to agricultural sector as a priority sector of country, its integration into the world economic community. The authors state that the trend towards digitalization of transport and logistics services sets new standards for all market participants. The main directions of traffic management are summarized, and the integrated digital platform is characterized by a high degree of transparency and traceability of the food supply chain. Conclusions - the assessment of the effectiveness of the functioning of transport and logistics systems based on the widespread use of digital information and communication technologies for planning, monitoring and control of all procedures delivery of goods from manufacturers to end consumers is done. Improving logistics functions in agricultural sector is a key catalyst for the growth of the logistics sector in most countries.

Municipal infrastructure management and its impact on service delivery in the City of Ekurhuleni

Background: Property, plant and equipment (PPE) represent a significant portion of the asset base of any municipality and thus a municipality has a moral and legislative duty to safeguard these assets against damage and/or wilful neglect.Aim: This article explored how infrastructure management within the City of Ekurhuleni (COE), Gauteng province in the Republic of South Africa, can assist in the provision of sustainable services and how the city’s infrastructure can contribute to social and economic development of its communities. This article endeavours to indicate how the COE manages its infrastructure in terms of three service delivery departments as a sample of the entire municipality. This article focuses on the improvement of infrastructure management in general and at the COE, in particular. It further aims to indicate how service departments can go about in employing asset-management guidelines whilst improving governance strategies.Methods: This study followed a mixed-method approach and the system’s theory served as the research methodology. The study covered a 5-year period from 2014/2015 to 2018/2019 financial years and employed benchmarking ratios and calculations to indicate how best the city can improve its management of infrastructure, and measure its performance against those of equally sized metropolitan municipalities.Results: The findings of the study reveal that even though the city is doing well in terms of certain aspects of service delivery, there still remain many issues regarding the management of infrastructure that impede its ability to provide sustainable services that can ultimately lead to economic growth and development.Conclusion: Recommendations to the city include the upskilling of especially the senior management in terms of the critical role they play in maintaining the city’s infrastructure assets. Another recommendation is that politicians do not only think in terms of adding to the city’s current infrastructure whilst not attending to the maintenance of existing assets and most critically, the city does not follow an integrated approach in terms of the comprehensive infrastructure programme.

Pacific Transport Sector Assessment, Strategy, and Road Map 2021–2025

This publication highlights key transport issues in the Pacific developing member countries of the Asian Development Bank (ADB) and sets out ADB’s planned 2021–2025 transport sector operations in the region. These operations, based on domestic and regional sector priorities and ADB’s Strategy 2030, aim to help countries prepare for and respond to shocks, deliver sustainable services, and promote inclusive growth. The publication covers maritime, land, and urban transport; aviation; and intermodal connectivity. It discusses climate change adaptation and disaster risk management, regional cooperation and integration, institutional capacity, gender equality, land ownership, and procurement. It is linked to ADB’s Pacific Approach strategy document.

On the Identification of the Key Factors for a Successful Use of Twitter as a Medium from a Social Marketing Perspective

Public administrations are organizations whose mission is to serve the interests of society by providing efficient and sustainable services. Much of the information received from public administrations uses social media due to their versatility and capacity to reach a large number of citizens. Among them, Twitter is the most widely used, especially to disseminate messages with a high social content. This type of messages falls within the discipline of social marketing. However, when public administrations use Twitter for social marketing communication, it is not known which factors are the most decisive to achieve the social objective for which they are issued. This article provides an answer to this question, using the Analytic Network Process Multicriteria method to determine which factors matter and how they are interrelated when issuing social marketing messages through Twitter. The result of this research reveals that from the 22 factors analyzed, the most influential from a social marketing point of view are the average age of population, the existence of a strategic communication plan, the number of tweets and the average number of tweets per day, the number of followers, retweets and mentions, as well as the efficiency of the account.

Rural Community Water Supply: Sustainable services for all

The first Water Decade aimed to serve everyone with safe drinking water by 1990. More than three decades later, the task is far from finished; it is now abundantly clear that it will take more time — in some countries much more time — than the 15 years of the Sustainable Development Goals. Despite the United Nations declaration that no-one would be left behind, without step-changes in commitment, know-how, and resources, many rural households will still be struggling for their daily water supply in 2030 and beyond. In this book, Richard Carter weaves together the myriad of factors that need to come together to make rural water supply truly available to everyone. Sustainable water supply for all requires sound stewardship of water resources, good quality physical infrastructure, and management and financing arrangements that are equally fit-for-purpose. In many countries, systemic change is needed. Ultimately, radical changes to the global web of injustice that divides this world into rich and poor may be the only way to address the underlying problems.

Commitment Ladder in the Relationship between Service Providers and Customers as Added Value in Sustainable Services Development

The socioeconomic sphere and the relationships in which commitment occurs are important elements in the development of sustainable services. The study reported in this article identifies the elements that influence the development of the relationship between service providers and their customers and proposes a model that describes the state of the relationship between service providers and customers in terms of symmetrical commitment of both parties. Qualitative research including interviews with experts and case studies was completed, resulting in a ‘ladder of commitment’ model that identifies distinct commitment levels and specific commitment factors functioning at each of those levels. In practice, the proposed model makes it possible to assess the state of customer and provider commitment, identifying commitment deficits on the part of the customer or service provider. This article can provide practical added value for managers who are looking for ways to analyze customer commitment in order to develop sustainable services.