Redirected Inbound Call Sampling (RICS)

2019 ◽  
Vol 83 (2) ◽  
pp. 386-411
Author(s):  
Burton Levine ◽  
Karol Krotki ◽  
Paul J Lavrakas
Keyword(s):  
Data Collection ◽  
Telephone Survey ◽  
Interactive Voice Response ◽  
Reliability And Validity ◽  
Cost Savings ◽  
The United States ◽  
Dual Frame ◽  
Telephone Surveys ◽  
Fit For Purpose ◽  
Voice Response

Abstract Redirected Inbound Call Sampling (RICS) is an emerging, nonprobability sampling methodology in which calls to nonworking numbers from callers throughout the United States are redirected to a telephone survey recruitment protocol and data collection system. The use of automated, interactive voice response technologies to recruit, screen, and collect data achieves significant cost savings and greatly reduces the time of fielding a survey compared with traditional dual-frame random-digit dialing (DFRDD) surveys that use interviewers for recruitment and data collection. The implementation of RICS that we fielded resulted in respondents who match some demographics of the population about as well as DFRDD telephone surveys. However, we demonstrate some non-ignorable challenges with measurement error in certain types of questions that arise from primacy effects associated with using an interactive voice response system for data collection. We present the results of a RICS study that was designed to better understand the reliability and validity of the data these surveys generate. The investigation presented in this manuscript is a first step to evaluating if RICS can be a fit-for-purpose solution for some survey needs. Our data suggest there is sufficient promise in the RICS methodology to warrant continued development and refinement.

scholarly journals The Effects of Nonresponse and Sampling Omissions on Estimates on Various Topics in Federal Surveys: Telephone and IVR Surveys of Address-Based Samples

2020 ◽  
Vol 36 (3) ◽  
pp. 631-645
Author(s):  
Floyd J. Fowler ◽  
Philip Brenner ◽  
Anthony M. Roman ◽  
J. Lee Hargraves
Keyword(s):  
Data Collection ◽  
Interactive Voice Response ◽  
Response Rates ◽  
Demographic Characteristics ◽  
Telephone Surveys ◽  
Telephone Interviews ◽  
Survey Questions ◽  
Nonresponse Error ◽  
Collection Strategies ◽  
Voice Response

AbstractWith declining response rates and challenges of using RDD sampling for telephone surveys, collecting data from address-based samples has become more attractive. Two approaches are doing telephone interviews at telephone numbers matched to addresses and asking those at sampled addresses to call into an Interactive Voice Response (IVR) system to answer questions. This study used in-person interviewing to evaluate the effects of nonresponse and problems matching telephone numbers when telephone and IVR were used as the initial modes of data collection. The survey questions were selected from major US federal surveys covering a variety of topics. Both nonresponse and, for telephone, inability to find matches result in important nonresponse error for nearly half the measures across all topics, even after adjustments to fit the known demographic characteristics of the residents. Producing credible estimates requires using supplemental data collection strategies to reduce error from nonresponse.

1981 Milk Feeding Patterns in the United States During the First 12 Months of Life

PEDIATRICS ◽  
1983 ◽  
Vol 71 (2) ◽  
pp. 166-170
Author(s):  
Gilbert A. Martinez ◽  
David A. Dodd
Keyword(s):  
Breast Feeding ◽  
Maternal Employment ◽  
Telephone Survey ◽  
The United States ◽  
Demographic Characteristics ◽  
Feeding Patterns ◽  
Telephone Surveys ◽  
Life Data ◽  
Nationally Representative ◽  
Milk Feeding

From 1955 to 1981, questionnaires were mailed to a nationally representative sample of mothers to determine the use of various milks for feeding infants during the first 6 months of life. Data from these surveys demonstrated the resurgence of breast-feeding both in incidence and duration, and this increase has occurred across all levels of income and education. Statistical analysis indicated that the trends were significant (P < .01) for all demographic categories surveyed. In 1981, as in 1980, a bimonthly telephone survey of mothers of infants 8, 10, and 12 months of age determined milk use during later infancy. A combination of data from the mail and telephone surveys for 1981 provided information on milk feeding patterns and demographic characteristics for the first 12 months of life. Maternal employment was shown to reduce the incidence and duration of breast-feeding.

scholarly journals Data Equivalency of an Interactive Voice Response System for Home Assessment of Back Pain and Function

2007 ◽  
Vol 12 (1) ◽  
pp. 23-30 ◽  
Author(s):  
William S Shaw ◽  
Santosh K Verma
Keyword(s):  
Back Pain ◽  
Data Collection ◽  
Interactive Voice Response ◽  
Push Button ◽  
Working Adults ◽  
Acute Back Pain ◽  
And Function ◽  
Lost To Follow Up ◽  
Voice Response

BACKGROUND: Interactive voice response (IVR) systems that collect survey data using automated, push-button telephone responses may be useful to monitor patients’ pain and function at home; however, its equivalency to other data collection methods has not been studied.OBJECTIVES: To study the data equivalency of IVR measurement of pain and function to live telephone interviewing.METHODS: In a prospective cohort study, 547 working adults (66% male) with acute back pain were recruited at an initial outpatient visit and completed telephone assessments one month later to track outcomes of pain, function, treatment helpfulness and return to work. An IVR system was introduced partway through the study (after the first 227 participants) to reduce the staff time necessary to contact participants by telephone during nonworking hours.RESULTS: Of 368 participants who were subsequently recruited and offered the IVR option, 131 (36%) used IVR, 189 (51%) were contacted by a telephone interviewer after no IVR attempt was made within five days, and 48 (13%) were lost to follow-up. Those with lower income were more likely to use IVR. Analysis of outcome measures showed that IVR respondents reported comparatively lower levels of function and less effective treatment, but not after controlling for differences due to the delay in reaching non-IVR users by telephone (mean: 35.4 versus 29.2 days).CONCLUSIONS: The results provided no evidence of information or selection bias associated with IVR use; however, IVR must be supplemented with other data collection options to maintain high response rates.

Interviewing Undocumented Immigrants: Methodological Reflections Based on Fieldwork in Mexico and the U. S.

1982 ◽  
Vol 16 (2) ◽  
pp. 378-411 ◽  
Author(s):  
Wayne A. Cornelius
Keyword(s):  
United States ◽  
Data Collection ◽  
Undocumented Immigrants ◽  
Reliability And Validity ◽  
Field Studies ◽  
The United States ◽  
Research Strategy ◽  
Illegal Immigrants ◽  
Data Collection Methods ◽  
Collection Methods

This article discusses data collection methods and basic issues of research strategy in field studies of unapprehended illegal immigrants living in the United States. It suggests ways to increase the reliability and validity of interview responses. Necessary modifications in format and style of interviews are described. An annotated bibiliography of recent field studies of undocumented immigrants is provided.

Milk Feeding Patterns in the United States During the First 12 Months of Life

PEDIATRICS ◽  
1981 ◽  
Vol 68 (6) ◽  
pp. 863-868
Author(s):  
Gilbert A. Martinez ◽  
David A. Dodd ◽  
Jo Ann Samartgedes
Keyword(s):  
United States ◽  
Statistical Analysis ◽  
Telephone Survey ◽  
The United States ◽  
Feeding Patterns ◽  
Educational Levels ◽  
Telephone Surveys ◽  
Life Data ◽  
Nationally Representative ◽  
Milk Feeding

From 1955 to 1980, mail questionnaires were administered to a nationally representative sample of mothers to determine the use of various milks for feeding infants during the first 6 months of life. Data from these surveys have demonstrated the resurgence of breast-feeding both in incidence and duration, and this increase has occurred across all income and educational levels. Statistical analysis indicated that the trends were significant (P < .01) for all demographic categories surveyed. In January 1980, a bi-monthly telephone survey of mothers of infants 8, 10, and 12 months of age was initiated to determine milk use during later infancy. A combination of data from the mail and telephone surveys for 1980 provided information on milk feeding patterns for the first 12 months of life.

scholarly journals Score equivalence of paper-, tablet-, and interactive voice response system-based versions of PROMIS, PRO-CTCAE, and numerical rating scales among cancer patients

2021 ◽  
Vol 5 (1) ◽  
Author(s):  
Minji K. Lee ◽  
Timothy J. Beebe ◽  
Kathleen J. Yost ◽  
David T. Eton ◽  
Paul J. Novotny ◽  
...  
Keyword(s):  
Data Collection ◽  
Cancer Patients ◽  
Patient Reported Outcomes ◽  
Missing Values ◽  
Rating Scales ◽  
Interactive Voice Response ◽  
Patient Reported ◽  
Numerical Rating ◽  
Equivalence Margin ◽  
Voice Response

Abstract Background The study tests the effects of data collection modes on patient responses associated with the multi-item measures such as Patient-Reported Outcomes Measurement System (PROMIS®), and single-item measures such as Patient-Reported Outcomes version of the Common Terminology Criteria for Adverse Events (PRO-CTCAE), and Numerical Rating Scale (NRS) measures. Methods Adult cancer patients were recruited from five cancer centers and administered measures of anxiety, depression, fatigue, sleep disturbance, pain intensity, pain interference, ability to participate in social roles and activities, global mental and physical health, and physical function. Patients were randomized to complete the measures on paper (595), interactive voice response (IVR, 596) system, or tablet computer (589). We evaluated differential item functioning (DIF) by method of data collection using the R software package, lordif. For constructs that showed no DIF, we concluded equivalence across modes if the equivalence margin, defined as ± 0.20 × pooled SD, completely surrounds 95% confidence intervals (CI's) for difference in mean score. If the 95% CI fell totally outside the equivalence margin, we concluded systematic score difference by modes. If the 95% CI partly overlaps the equivalence margin, we concluded neither equivalence nor difference. Results For all constructs, no DIF of any kind was found for the three modes. The scores on paper and tablet were more comparable than between IVR and other modes but none of the 95% CI’s were completely outside the equivalence margins, in which we established neither equivalence nor difference. Percentages of missing values were comparable for paper and tablet modes. Percentages of missing values were higher for IVR (2.3% to 6.5% depending on measures) compared to paper and tablet modes (0.7% to 3.3% depending on measures and modes), which was attributed to random technical difficulties experienced in some centers. Conclusion Across all mode comparisons, there were some measures with CI’s not completely contained within the margin of small effect. Two visual modes agreed more than visual-auditory pairs. IVR may induce differences in scores unrelated to constructs being measured in comparison with paper and tablet. The users of the surveys should consider using IVR only when paper and computer administration is not feasible.

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