Purpose
The purpose of this study was to examine the impact of action learning programs on individual performance improvement and career progression in a large banking sector organization in the UAE.
Design/methodology/approach
A conceptual model was proposed and measured the outcomes of the action learning program variables in a public sector bank in the UAE. A total of 106 employees of the organization who had participated in a certified management program (CMP) have responded to the survey.
Findings
The outcomes of action learning program variables, such as self-efficacy, teamwork and performance management, were found to have an influence significantly on individual performance improvement.
Research limitations/implications
As the current study was focused on banking sector only, similar studies from other industries/sectors (e.g. trading, services, etc.) can be taken up for further research by including antecedents and consequences of participants of action learning programs.
Practical implications
This study could offer specific guidance to managers as to how and what type of education and learning programs to be provided to their team members for competency development and career progression.
Social implications
As the UAE economy is growing and population staying in the region is becoming multicultural, there is an ample need for managers to foster learning and education environment in various organizations to change culture and managerial practices toward achieving organizational objectives.
Originality/value
The study is original and provides value and direction for managers and senior management on talent development processes.
PERAN ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) DALAM PENINGKATAN KINERJA INDIVIDU DI SEKTOR PUBLIK: SEBUAH ANALISIS TEORITIS DAN EMPIRIS (THE ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) IN THE INDIVIDUAL PERFORMANCE IMPROVEMENT IN THE PUBLIC SECTOR
