Implementing Digital Reference Services: Setting Standards and Making It Real20047Edited by R. David Lankes, Charles R. McClure and Abbey S. Kasowitz. Implementing Digital Reference Services: Setting Standards and Making It Real. London: Facet Publishing 2003. 232 pp., ISBN: 1‐85604‐462‐9 £45 (20 per cent discount for CILIP members)
2004 ◽
Vol 38
(1)
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pp. 81-82
2018 ◽
Vol 119
(5/6)
◽
pp. 342-356
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2016 ◽
Vol 10
(2)
◽
pp. 148
2013 ◽
Keyword(s):
2001 ◽
Vol 23
(3)
◽
pp. 211-231
◽
Library Digital Reference Services Marketing Strategies Based on the Case of Chat Reference Services
2009 ◽
Vol 40
(2)
◽
pp. 207-221