Personal relationship and conflicts in supply chains

2019 ◽  
Vol 26 (7) ◽  
pp. 2225-2241 ◽  
Author(s):  
Atif Saleem Butt ◽  
Ahmad Bayiz Ahmad
Keyword(s):  
Supply Chain ◽  
Cultural Context ◽  
Qualitative Interviews ◽  
Personal Relationship ◽  
Case Study Methodology ◽  
Content Type ◽  
Behavioural Patterns ◽  
Study Methodology ◽  
Practical Implications

Purpose The purpose of this paper is to understand conflicts that emerge between managers of buying and supplying firms when a personal relationship (friendship, etc.) is present between them in the supply chain context. Design/methodology/approach This research uses a case study methodology and relies on data obtained from 30 qualitative interviews with managers of buying and supplying firms, having a personal relationship within inter-firm relationships to promote the interest of the firm. Findings Results from this study reveal conflicts between managers of buying and supplying firms due to the presence of a personal relationship between them. Specifically, results suggest that managers face ego conflict, supplier’s selection conflict and conflict on accepting late deliveries when they rely on personal relationships, which are themselves embedded within inter-firm relationship. Research limitations/implications This study has some limitations. First, this study examines behavioural patterns in Australian cultural context. Second, results of this study are not generalizable to a broader population. Practical implications Firms can use the findings to understand conflicts, which arise between managers of buying and supplying firms, as a result of a personal relationship between them in the supply chain. Originality/value This is, perhaps, the first study contributing to the supply chain relationship literature by unveiling conflicts between managers of buying and supplying firms, when a personal relationship is present between them.

scholarly journals An analysis of a structured benchmarking project

2019 ◽  
Vol 26 (5) ◽  
pp. 1431-1450 ◽  
Author(s):  
Ahmad Abdullah Al Nuseirat ◽  
Zeyad Mohammad El Kahlout ◽  
Ahmed Abbas ◽  
Dotun Adebanjo ◽  
Prattana Punnakitikashem ◽  
...  
Keyword(s):  
Design Methodology ◽  
Academic Research ◽  
Case Study Methodology ◽  
Content Type ◽  
External Stakeholders ◽  
Study Methodology ◽  
Project Data ◽  
First Time ◽  
Practical Implications

Purpose The purpose of this paper is to investigate a benchmarking project carried out by the Dubai Electricity and Water Authority (DEWA) as part of a structured benchmarking initiative. The project was based on the TRADE benchmarking methodology and this paper examines the tools, activities and outcomes that relate to each stage of the adopted methodology. Design/methodology/approach This study is based on case study methodology. Data were collected from various sources including analysis of project reports written by DEWA’s benchmarking team reporting on their activities during the project. Data were also collected from four project presentations given at different stages of the project. In addition, the research team held three meetings with the DEWA benchmarking team at different stages of the benchmarking project. Findings The results show the key challenges and successes faced during each stage of the benchmarking project. It indicates the actions taken to overcome the challenges and the role played by internal and external stakeholders in facilitating the success of the benchmarking project. Practical implications The study presents information that would guide organisations that wish to carry out a benchmarking project – and particularly those implementing benchmarking for the first time. The study provides a summary of the key lessons learnt by DEWA’s benchmarking team as a guide for other organisations. Originality/value Academic research has not adequately examined and analysed the stage-by-stage elements of a benchmarking project from the perspective of the implementing organisation. This study addresses this gap by detailing and analysing the experiences of a benchmarking project by tracking the stage-by-stage activities of the benchmarking team.

Haute cuisine and country of origin

2019 ◽  
Vol 122 (1) ◽  
pp. 136-150 ◽  
Author(s):  
Angelo Presenza ◽  
Antonio Messeni Petruzzelli
Keyword(s):  
Single Case ◽  
Relative Effectiveness ◽  
Country Of Origin ◽  
Competitive Strategies ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Methodology ◽  
Practical Implications

Purpose The purpose of this paper is to shed new light on the role of country of origin (COO) for the competitiveness of luxury restaurants. The main goal is to understand how an haute cuisine (HC) chef can develop a personal cooking style and language based on the exploitation of COO in such a highly institutionalized field. Design/methodology/approach A single case study methodology is applied based on the analysis of the Italian HC chef Niko Romito. Findings Findings of this paper highlight the existence of pervasive use of strategies based on the search, recombination and codification of procedure that take direct inspiration by national and regional traditional gastronomic resources and recipes. Research limitations/implications Research implications refer to the interpretation of how a chef can work by formulating and developing competitive strategies through the recombination, reinterpretation and codification of local and typical gastronomic resources and cooking recipes. Practical implications The paper provides managerial insights into the relative effectiveness to use COO as a strategic resource for HC restaurants. Originality/value A model is presented and the three gears that form the COO chain of chef Romito are explained. This model will help academics and practitioners to better understand the ways need to be followed to improve firms’ competitiveness fostering COO.

Information seeking behaviour of traditional leaders in the Shai Osudoku District of Ghana

2015 ◽  
Vol 64 (8/9) ◽  
pp. 614-628 ◽  
Author(s):  
DONUS WORLANYO BUADI ◽  
PATIENCE EMEFA DZANDZA
Keyword(s):  
Information Seeking ◽  
Information Dissemination ◽  
Case Study Methodology ◽  
Content Type ◽  
Traditional Leaders ◽  
Information Seeking Behaviour ◽  
Personal Use ◽  
Study Methodology ◽  
Practical Implications

Purpose – This paper aims to investigate the information-seeking behaviour of traditional leaders in the Shai Osudoku District of Ghana. Design/methodology/approach – The case study methodology was used. An interview schedule was designed to elicit information from 12 chiefs from the Shai Traditional Council. Findings – The findings of the study showed that traditional leaders sought information on issues that bordered on their community as well as information for their personal use. It also showed that they usually used informal sources such as the traditional council and their subjects but also exhibited similar information-seeking behaviour to that of professionals. They also used information dissemination or transfer methods that were in line with the oral culture of their traditional society. They had challenges in the use of information technology due to their low educational level, as well as challenges in having access to formal sources due to unavailability. Practical implications – The study brought to light the challenges traditional leaders encountered in executing their roles. It was therefore recommended that government agencies collaborate with them to enhance their work. Originality/value – Several studies have been conducted on information-seeking behaviour of different categories of people within different contexts. However, few studies have been conducted on the information-seeking behaviour of traditional leaders. This study thus sought to serve as a foundation research on the information-seeking behaviour of traditional leaders, with Shai Osudoku District of Ghana as the study area.

Tweeting to a job: HCL’s recruitment campaign on Twitter

2016 ◽  
Vol 24 (5) ◽  
pp. 4-6 ◽  
Author(s):  
Vivek Kumar ◽  
Arpita Srivastava
Keyword(s):  
Media Coverage ◽  
Creative Thinking ◽  
Low Cost ◽  
Recruitment Process ◽  
Case Study Methodology ◽  
Content Type ◽  
Brand Building ◽  
Study Methodology ◽  
Practical Implications

Purpose This paper aims to describe an innovative recruitment campaign at HCL Technologies, India’s fourth largest information technology company. This campaign received media coverage in 60 national and international news outlets. Design/methodology/approach Using case study methodology, this paper explains how the unique process was carried out. Risks associated with the process are also identified. Findings It reveals that creative thinking and innovate practices can generate high social media engagement at a very low cost, while also fulfilling the task of recruitment. Managing risks inherent in the process is essential for reaping the rewards of this creative recruitment process. Practical implications The process described here can be emulated by other companies too. If executed well, rich dividends can be obtained at a modest cost. Companies can increase their engagement and brad equity at a low cost using this process. Originality/value The case study described here is unique in its approach toward recruitment and brand building.

Supply chains and COVID-19: impacts, countermeasures and post-COVID-19 era

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Atif Saleem Butt
Keyword(s):  
Supply Chain ◽  
Structured Interviews ◽  
Senior Managers ◽  
Supply Chain Disruptions ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Methodology ◽  
The Impact ◽  
Opening Up

PurposeThis paper explores the steps/countermeasures taken by firms to address supply chain disruptions in the wake of COVID-19.Design/methodology/approachThis study employs a case study methodology and employs 46 semi-structured interviews with senior managers of the three buying firms, four distribution centres and four supplying firms based in four countries (Pakistan, Sri Lanka, China and India).FindingsResults reveal that manufacturers are refining production schedules to meet the production challenges. Distributors are working with secondary suppliers to meet the inventory shortage. Finally, supplying firms are evaluating the impact of demand, focusing on short-term demand-supply strategy, preparing for channel shifts, opening up additional channels of communication with key customers, understanding immediate customer’s demand and priorities and finally becoming more agile.Research limitations/implicationsThere are some limitations to this study. First, the results of this study cannot be generalized to a wider population. Second, this study explores the interpretations of senior managers based in four Asian countries only.Practical implicationsSupply chain firms can use these findings to understand how COVID-19 is affecting firms. Firms can also use the suggestions provided in this study to mitigate the impact of COVID-19 and make the best out of this pandemic.Originality/valueThis study contributes to the supply chain disruption literature by exploring the robust countermeasure taken by supply chain firms amid COVID-19 outbreak. In particular, it explores such countermeasures from the perspective of three different entities (buyer, supplier and distributor) based in four different countries in the South Asian region.

Exploring the role of mental health first aid officers in workplaces

2018 ◽  
Vol 11 (6) ◽  
pp. 366-381 ◽  
Author(s):  
Nataly Bovopoulos ◽  
Anthony D. LaMontagne ◽  
Angela Martin ◽  
Anthony Jorm
Keyword(s):  
Mental Health ◽  
Qualitative Interviews ◽  
First Aid ◽  
Mental Health First Aid ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Methodology ◽  
Level Of Experience

Purpose An emerging trend in Australian workplaces is to appoint staff trained in mental health first aid as mental health first aid officers (MHFAOs), similar to physical first aid officers (PFAOs) focused on physical health emergencies. The purpose of this paper is to better understand the nature of MHFAO roles in workplaces and develop recommendations for other workplaces. Design/methodology/approach A case study methodology was used, with semi-structured qualitative interviews conducted with multiple individuals within five diverse organisations. Findings The results indicated that organisations tended to differ in their approach to implementation, based on their level of experience. There was a strong agreement across organisations on the benefits and challenges they have experienced with the role. Practical implications Organisational representatives highlighted some important differences between PFAO and MHFAO roles. Respondents across all organisations agreed that MHFA training should ideally be offered to all staff if feasible, not only MHFAOs. The greatest challenge experienced by respondents was inadequate support to, and internal resourcing for, MHFAO roles. Respondents suggested that workplaces provide more support and training to MHFAOs. Originality/value This is the first study to explore and describe the experiences of workplaces with MHFAOs. Recommendations are made to assist interested organisations in these efforts.

Driving technology innovation through social entrepreneurship at Prezi

2016 ◽  
Vol 23 (3) ◽  
pp. 753-767 ◽  
Author(s):  
Bala Mulloth ◽  
Jill R. Kickul ◽  
Lisa K Gundry
Keyword(s):  
Social Entrepreneurship ◽  
Positive Impact ◽  
Qualitative Interviews ◽  
Research Approach ◽  
Case Study Methodology ◽  
Content Type ◽  
Direct Observations ◽  
Study Methodology ◽  
Entrepreneurial Activities

Purpose – There has been a profound neglect in most of the literature dealing with social entrepreneurship on the relationship between social entrepreneurship and technological innovation. The purpose of this paper is to provide new insights into that relationship by using the case of Prezi, a Budapest, Hungary-based mission-driven software company. Design/methodology/approach – The research approach used for this paper is qualitative in nature and uses the case study methodology. Evidence was based on interpretative/qualitative interviews and direct observations. Findings – Using the example of Prezi, the authors show that social entrepreneurial activities and projects could act as an important innovation source for technology-based industries. Originality/value – The authors use the case of Prezi and describe several of Prezi’s socially driven projects and show how they influence those involved with the company to continuously innovate and solve problems that have positive impact in the community as well as their core product offering.

Corporate universities as knowledge management tools

2017 ◽  
Vol 47 (4) ◽  
pp. 538-554 ◽  
Author(s):  
Enrico Scarso
Keyword(s):  
Knowledge Management ◽  
Management Tools ◽  
Corporate Universities ◽  
Case Study Methodology ◽  
Content Type ◽  
Multiple Case ◽  
Study Methodology ◽  
Practical Implications

Purpose Corporate universities (CUs) are particular educational arrangements that are established in companies to provide specific training to employees. This paper aims to examine the place of CUs in the knowledge-management (KM) field. Particularly, it discusses on how CUs are seen in the KM literature, analyses relevant KM aspects that emerge in CU implementation and management and proposes preliminary classifications based on some fundamental KM notions. Design/methodology/approach Given the novelty of the research, the case study methodology was adopted. In particular, a multiple case-study investigation of CUs implemented in medium-sized companies mainly operating in the northeast of Italy was conducted. The analysed companies were selected according to “maximum variation sampling” approach, which aims at generating maximum meaningful heterogeneity within the chosen sample, to highlight similarities and differences between the cases. Data collection was conducted by means of interviews to key observers, interviews to company managers and analysis of documentary materials. Findings The empirical investigation proves that KM concepts can be pertinent and useful in understanding the design and functioning of CUs. In particular, the study proposes a classification of CUs based on KM notions. Research limitations/implications The study shows that there is a need to conduct further studies to better understand educational arrangements like CUs under a KM viewpoint. Practical implications The analysis and the proposed classification can be of help for CU design and management. In addition, it is suggested that companies must achieve better awareness of the importance of CUs as an effective KM tool. Originality/value The study contributes to deepen our understanding of an issue that, even if is strictly connected with the cognitive aspects of companies, has not been sufficiently analyzed by the knowledge management literature.

Effects of modular platforms on suppliers companies: evidence from Volkswagen Polo manufacturing in Navarra (Spain)

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
María J. Paz ◽  
María E. Ruiz Gálvez
Keyword(s):  
Supply Chain ◽  
Complex Structure ◽  
Case Study Methodology ◽  
Content Type ◽  
Pyramidal Structure ◽  
Interpretive Case Study ◽  
Study Methodology ◽  
Modular Platform ◽  
Automotive Supply

PurposeThis paper analyzes the effects on local suppliers of the adoption of a modular platform, taking into account different supply-chain relations.Design/methodology/approachThe authors’ research follows an interpretive case study methodology based on a theoretical approach that seeks to validate the approach while making conclusions about the case study.FindingsThe traditional pyramidal structure of automotive supply chains has been altered by the consolidation of a much more complex structure, mostly in spatial and geographical terms. The authors find a strong hierarchy resulting from the reinforced market power of the carmaker under study and the respective fragile structural positioning of logistics companies and pre-assemblers. The increased versatility of the assembly plant, considered a consequence of its transition to modular platforms, finds a counterpart in the necessary re-configuration of certain supply relationships.Originality/valueThe main contribution of the paper is to connect the defining elements of supply-chain relations with those technical and organizational changes associated with the transition to modular platforms, as well as to analyze changes in the pyramidal structure of the supply chain, from both a spatial and relational perspective.

Cooperative behaviour and place branding: a longitudinal case study in Italy

2016 ◽  
Vol 19 (2) ◽  
pp. 156-172 ◽  
Author(s):  
Chiara Rinaldi ◽  
Alessio Cavicchi
Keyword(s):  
Geographical Area ◽  
Place Branding ◽  
Cooperative Behaviour ◽  
Longitudinal Case Study ◽  
Case Study Methodology ◽  
Content Type ◽  
Study Methodology ◽  
As Relationship

Purpose This paper aims to understand the motivations driving cooperative behaviour between heterogeneous stakeholders in place-branding activities, focusing on contract-based and relation-based cooperation constructs. Design/methodology/approach The longitudinal case study method is used to help understanding how the investigated network has evolved over four years from an attempt to build a regional umbrella-brand to a network contract between 13 enterprises. Findings The findings suggest that the relationships of trust and shared values among stakeholders are essential to foster cooperation, but also that contract-based governance complements a relation-based governance, enhancing the performance of the alliance. Research limitations/implications The main limitation is related to the case study methodology, as results are strongly dependent on the specific characteristics of the stakeholders and the geographical area analysed. Social implications The role of stakeholders in building a place brand is increasingly important. When analysing cooperative behaviour drivers, more attention should be paid to such intangible assets as social, human, relational and organisational capital. Originality/value This longitudinal case study emphasises that for success in place-branding activities, contract-based cooperation can be particularly useful at the beginning of a network alliance, while relation-based cooperation ensures the strength and continuity of the partnership but it takes time to develop. Responsible leaders, working as relationship facilitators/enablers, are important to keep network members engaged, by creating trust and favouring mutual beneficial relationships between stakeholders.

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