Digital Crisis Communication Management

Public relations is a communication process managed strategically and in a planned way. It includes all internal and external communication activities of institutions, including communicating with the target audience, providing information, creating an institutional image. Institutions face uncertainties, unexpected situations, and dangers in times of crisis; they make an effort to seize every opportunity to cope with these. Under changing conditions outside of the normal order, institutions have to act strategically. Institutions that do not care about these strategic studies will have less chance of success. Gaining and maintaining the trust of the internal and external stakeholders of the institution is much more important in times of crisis. The aim of the study is to reveal how crisis communication is handled in the digital environment, also called new media, in the COVID-19 pandemic that affects the whole world. In the study, communication activities of the Ministry of Health of the Turkish Republic will be investigated.

World Stroke Organization (WSO): Global Stroke Fact Sheet 2022

Stroke remains the second-leading cause of death and the third-leading cause of death and disability combined (as expressed by disability-adjusted life-years lost – DALYs) in the world. The estimated global cost of stroke is over US$721 billion (0.66% of the global GDP). From 1990 to 2019, the burden (in terms of the absolute number of cases) increased substantially (70.0% increase in incident strokes, 43.0% deaths from stroke, 102.0% prevalent strokes, and 143.0% DALYs), with the bulk of the global stroke burden (86.0% of deaths and 89.0% of DALYs) residing in lower-income and lower-middle-income countries (LMIC). This World Stroke Organisation (WSO) Global Stroke Fact Sheet 2022 provides the most updated information that can be used to inform communication with all internal and external stakeholders; all statistics have been reviewed and approved for use by the WSO Executive Committee as well as leaders from the Global Burden of Disease research group.

The Impact of Corporate Digital Responsibility (CDR) on Internal Stakeholders' Satisfaction in Hungarian Upscale Hotels

Digital transformation and artificial intelligence are considered among the most vital trending topics in the process of hospitality sector evolution. Many scholars found that digital transformation and artificial intelligence cause a massive shift in all aspects of the hospitality sector and digital technology application that impact the whole facet of internal and external stakeholders' lives. However, the adoption of digitalization and artificial intelligence is considered a strength. Corporate digital responsibility (CDR) is a strategy that enhances trust between the companies adopting digitalization and their primary stakeholders. Internal and external stakeholders' satisfaction develop contemporary social responsibility (CSR) challenges in the decision-making process in acquiring, analysing, implementing, and assessing for adopting digitalization in the hospitality sector. This chapter aims to give a literature review focusing on CDR and its relation analyses to hotel industry's internal stakeholders' satisfaction trough a Hungarian case study.

Business Excellence Models and External Stakeholders Influencing the Late Adoption of Quality Management Systems in Zimbabwe Hotel Industry

The main objective of this paper was to determine business excellences and stakeholders influencing the late adoption of quality management systems in Zimbabwe hotel industry and suggest recommendation that encourages adoption of quality management systems. The study followed a multi case study approach, with 9 hotels from Harare chosen purposively to represent the hotel industry in Zimbabwe. In-depth interviews and focus group discussions were used to get data from hotel managers, key stakeholders and staff members. Directed content analysis was used to analyse data. The results revealed that hotels in Zimbabwe do not follow internationally recognised business excellence models. Five key external stakeholders – banks, Zimbabwe Tourism Authority, Tourism Business Council of Zimbabwe, Hospitality Association of Zimbabwe, tourists and Standard Association of Zimbabwe were identified to be influencing adoption of quality management systems in the hotel industry. The study recommended for the establishment of local business excellence models that are specific to hotels in Zimbabwe and for the government to avail accessible revolving bank loans for the hotels to invest towards quality management systems. The determination of the external stakeholders influencing late adoption of quality management systems in the hotel industry and use of business excellence models will help improve the adoption of QMSs under Zimbabwe's National Development Strategy 1 (NDS) to realise Vision 2030 "Towards a Prosperous and Empowered Upper Middle-Income Society".

Introduction

This chapter provides background context on the calls for doing (more) interdisciplinarity and explains our own positioning as to what interdisciplinarity actually is, as well as what we believe this book contributes to the study of said interdisciplinarity. Specifically, we discuss mainstream arguments for why interdisciplinary research is deemed to be a worthwhile endeavour by many researchers, policymakers, funders, and so on. We build on this by arguing that there is a unique—and currently under-fulfilled—role to be played by Science and Technology Studies (STS) in exploring the sociological dimensions of how large-scale (energy) research projects are actually carried out. Alongside these wider landscape discussions, we explain what this book contributes to the study of interdisciplinarity and to energy research, through our empirics and STS-inspired ideas. We also make clear how we define interdisciplinarity and disciplines and explain how we focus on problem-focused research that may (or may not) involve external stakeholders.

Technological and non-technological trends in fashion eco-innovations

PurposeThe fashion industry is diverse and demands a high amount of resources and labor for its operation. It has powerful tools that can positively impact the environment and society as a whole. In this sense, it becomes necessary for fashion to adopt sustainable strategies quickly. One way would be the adoption of eco-innovations by companies in the sector. The objective of this research is to identify the main eco-innovation initiatives carried out by companies in the fashion sector and to verify what the trend is in the sector in relation to the types of eco-innovation, whether technological or non-technological in nature.Design/methodology/approachTo meet the objective, the sector’s sustainability reports are analyzed based on the Global Reporting Initiative (GRI) initiative. The method used to treat the data is content analysis. The authors chose to use the GRI-G4 and GRI-Standards versions of the GRI structure, as they include topics relevant to its stakeholders. The analysis based on these criteria considers 18 reports prepared by four companies (Cia Hering, Grupo Malwee, Dudalina and Lojas Renner).FindingsFrom the data analysis, it was noticed that eco-innovations of technological trends prevail in Brazilian fashion, in the first place, those of process (24.56%), followed by eco-innovations of product (10.53%). The pressure exerted by internal or external stakeholders will be fueled by the current scenario of sustainable development, positively influencing the adoption of eco-innovation. This characteristic can be attributed to the fashion sector, since technological eco-innovations overlap with non-technological ones in all the years that make up the analysis.Research limitations/implicationsAs limitations of this research, it is worth mentioning the availability of GRIs in the fashion sector. Even considering it a step forward, noting that larger companies support the adoption of these reports, it is important to highlight that only four companies make up the available database (Cia Hering, Lojas Renner, Dudalina and Malwee). From the adoption of the dissemination of sustainability reports by other organizations, the base could be expanded.Practical implicationsFrom this study, practical questions emerge that can contribute to managers and companies in the Brazilian fashion sector. Initially, the focus on eco-innovations is predominantly related to the technological component, with an emphasis on process eco-innovations. In this sense, business actions seek to resolve the accusations normally attributed to the sector, such as the adoption of unsustainable practices. For example, in cotton production, firms use large amounts of pesticides and water, despite the sector being accused of not taking proper responsibility regarding sustainability related issues.Social implicationsInvestment in eco-innovations indicates a positive attitude and change resulting from pressure and the need to return the market to society’s demands for more sustainable production technologies with less environmental impact.Originality/valueA originalidade do estudo se dá na sistematização de um modelo de análise de GRIs aplicado para mensurar eco inovações na moda. Por meio da metodologia aplicada é possível ressaltar que eco inovações de tendência tecnológica prevalecem no setor, primeiramente em processos e logo em produtos.

REVITALIZING INDONESIAN ISLAMIC BANKING PERFORMANCE: A STAKEHOLDER ANALYSIS

This paper examines views of Islamic banks’ stakeholders, which can be used as bases for measuring and improving bank performance. Taking Indonesia as a case study, we compile information and data from both internal and external stakeholders through in-depth interview and FGD, code them using N-Vivo, and finally apply the stakeholder management framework for data analysis. The results we obtain suggest that the Internal stakeholder's view on IIB performance is relatively positive. Meanwhile, the external stakeholders tend to have varied views on Islamic banking performance. This research finds that the religious values ​​promoted by Islamic banks can increase the company's value but at the same time it can also reduce the interest in Islamic banking. Based on these findings, it is necessary to investigate further how to strategize the religious values for the promotion of Islamic banking.

The Loss of Ecosystem Services in Women’s Forest at Youtefa Bay, Jayapura, Papua, Indonesia

The uniqueness of mangrove protection in Papua is found in the Enggros Tribe, Youtefa Bay, Jayapura, Indonesia, a Women’s Forest. Women’s Forest is a mangrove forest managed under the Tonotwiyat customary law of Enggros Tribe, where men are prohibited from entering and foraging in this forest. However, the function of women’s forest ecosystem services began to decline by decreasing water quality, waste accumulation, and land conversion. The loss of ecosystem services must be analyzed to identify and quantify the loss of indigenous peoples. Based on the four frameworks of ecosystem service functions of TEEB (2011), the provisioning services, regulating services, habitat services, and cultural services, then carried out by desk study and in-depth interviews, it is shown that the most perceived loss by the community was the reduction in provisioning services by the declining the number of fish and bia noor. There is also a decline in cultural services satisfaction from women’s forests, where it is a place to talk and tell stories for Enggros Women. Further research in economic losses is needed. Local management by the Enggros Tribe itself must be increased, followed by the support from external stakeholders for the sustainability of women’s forests.

Like It or Not: When Corporate Social Responsibility Does Not Attract Potential Applicants

Companies increasingly recognize the importance of communicating corporate social responsibility (CSR) including their engagement toward employees, the community, the environment and other stakeholder groups to attract applicants. The positive findings on the effect of CSR on applicants’ reactions are commonly based on the assumption that companies send a clear signal about their commitment to CSR. However, communication is always contextualized and has become more ambiguous through the increased availability of information online. External stakeholders including actual and potential applicants are confronted with inconsistencies between the way companies communicate CSR activities and their overall CSR performance. Drawing on signaling theory, this article raises the question of how the interaction between strong CSR communication and low CSR performance influences organizational attractiveness. We propose that low CSR performance dampens the effect of CSR communication on organizational attractiveness. Hence, the inconsistency between CSR communication and CSR performance decreases organizational attractiveness. To test our hypotheses, we scraped 67,189 posts published on corporate Facebook career pages by 58 Fortune 500 companies from the time they began their respective career page until June 2018. Surprisingly, our results show that a low CSR performance strengthens the effect of CSR communication on organizational attractiveness. Thus, inconsistencies between CSR communication and CSR performance seem to lead to positive evaluations among applicants.