Management strategies help reduce emotional exhaustion of team members in Spanish hotels and restaurants
Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The analysis of groups of receptionists and waiters in the hotel and restaurant trades revealed that management strategies to deal with conflicts among team members, particularly “avoidance” and “integrating” approaches, reduces emotional exhaustion in the whole team. The findings showed a strong link between team conflict and collective emotional exhaustion. The study also indicated the benefits of “avoidance” and “integrating” approaches to dealing with conflicts. However, the study revealed that a compromising strategy could actually increase emotional exhaustion. Practical implications The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.